Demonstrates strong customer service skills and organizational abilities while performing patient registration, scheduling appointments, and maintaining accurate patient records. Familiarity with HIPAA regulations and basic medical terminology enhances the ability to assist clinical staff effectively.

Highest-signal resume keywords

Customer Service SkillsPatient RegistrationHIPAA ComplianceMedical Terminology KnowledgeCPR Certification

About the role

Key responsibilities & impact

Greet and assist patients, customers, and visitors in person and over the phone
Perform patient registration in various systems
Answer phone calls professionally and courteously
Collect time-of-service patient responsibility when applicable
Verify insurance coverage and obtain prior authorization when applicable
Perform preliminary patient screening, including medical history, before procedures when applicable
Transport patients to and from exam rooms
Assist with patient transfers on and off exam tables
Provide preliminary and post-procedure instructions
Prepare mobile units for transport when applicable
Maintain a clean, organized, and properly stocked work area
Order supplies when applicable
Ensure accuracy and organization of patient records
Schedule appointments and obtain insurance verification and/or authorization
Prepare medical records for physicians, patients, and customers
Document patient visits accurately in electronic systems and written documents
Assist clinical staff with documentation and image delivery
Perform all duties within HIPAA regulations
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or equivalent experience required
For Mobile Radiology and Oncology, CPR Certification must be obtained prior to hire
For Fixed Radiology, CPR Certification is a plus
As applicable, valid state driver's license required
Ability to work at several locations required
Strong customer service skills
Organizational and multi-tasking skills
Basic knowledge of computer applications and programs
Local travel may be required to support multiple sites
The COVID-19 vaccination is/may be a condition of employment
Successful completion of a pre-employment background check and drug screen required
Six months customer service or related experience and/or training preferred
Knowledge of medical terminology is a plus
Bilingual in Spanish is a plus

Benefits

Comp & perks

Competitive compensation
Flexible scheduling
Cross training opportunities
Medical, dental, and vision insurance
HSA accounts with employer contributions
401(k) eligibility with employer match
Paid holidays
Defined PTO and sick time programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient ScreeningElectronic DocumentationInsurance VerificationMulti-TaskingOrganizational Skills

Soft Skills

Communication SkillsInterpersonal Skills

Tools & Technologies

Computer ApplicationsElectronic Systems

Certifications & Qualifications

CPR CertificationValid State Driver's License

Industry Keywords

Patient CareMedical RecordsCOVID-19 VaccinationLocal TravelBilingual in Spanish