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Global Screening Investigations Senior Investigator – Due Diligence Investigations
Bank of America
Posted: 10/13/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in conducting thorough internal investigations, utilizing exception-based reporting, and maintaining compliance with investigative standards. Proficient in analyzing operational data and preparing detailed investigative reports while ensuring confidentiality and integrity.
Highest-signal resume keywords
Internal Investigations ExperienceWicklander-Zulawski Interview CertificationException-Based Reporting ProficiencyVideo Surveillance AnalysisEcommerce Platform Experience
About the role
Key responsibilities & impact- Conduct timely, objective, and thorough investigations into employee theft, fraud, dishonesty, policy violations, and other internal-risk matters across ALO stores and operational locations
- Identify, develop, and manage investigations involving employee theft, fraudulent returns, gift card and refund fraud, cash-loss activity, policy violations, confidential-information incidents, and other misconduct
- Use exception-based reporting and investigative tools to identify patterns, prioritize risk, build case leads, and determine investigative scope
- Leverage AI-enabled tools to develop internal case dashboards and trend analyses while maintaining data accuracy, confidentiality, and human review
- Analyze transaction, refund, gift card, employee credential, schedule, video-surveillance, RFID, ecommerce, and other operational data to corroborate allegations and quantify loss
- Conduct internal investigative interviews using a non-accusatory, fact-based approach; obtain written statements, admissions when applicable, and repayment documentation
- Maintain Wicklander-Zulawski interview standards and ensure interviews comply with ALO policy and applicable law
- Prepare case reports and executive summaries distinguishing substantiated, unsubstantiated, potential, and admitted case values
- Safeguard and organize video, transactional records, RFID data, witness information, statements, and other evidence
- Coordinate investigation planning, interview logistics, and post-interview actions with HR, Asset Protection, Retail leadership, and Legal
- Support restitution and recovery efforts and submit cases to ALO-approved restitution vendors
- Prepare law-enforcement referral packages and support prosecution decisions when approved
- Provide confidential investigative updates to business partners on a need-to-know basis
- Identify control gaps and recommend corrective actions for credential security, POS/mobile-POS, gift cards, inventory handling, and process compliance
- Support training and awareness initiatives for reporting quality, evidence preservation, and internal-risk prevention
- Manage multiple investigations while meeting case-quality, confidentiality, and turnaround expectations
Requirements
What you’ll need- 5+ years of internal investigations, Asset Protection, Loss Prevention, corporate security, or comparable investigative experience; multi-unit retail experience strongly preferred
- Demonstrated experience using exception-based reporting to identify, investigate, and resolve employee theft, fraud, return abuse, cash loss, or similar internal-risk matters
- Current Wicklander-Zulawski (WZ) interview certification
- Demonstrated experience conducting employee investigative interviews and preparing clear written statements and investigative reports
- Experience reviewing and synthesizing video surveillance, POS and mobile-POS activity, transaction records, inventory/RFID data, schedules, and ecommerce or customer-order data
- Working knowledge of evidence handling, investigative documentation, restitution practices, and law-enforcement referral processes
- Strong written and verbal communication skills, including the ability to explain complex findings clearly to executive and field audiences
- High degree of integrity, sound judgment, discretion, and ability to handle highly sensitive and confidential information
- Ability to travel as business needs require, including periodic overnight travel; ability to conduct interviews in person and remotely
- Bachelor’s degree in Criminal Justice, Business, Security Management, or a related field, or equivalent relevant experience
- Experience with retail exception-based reporting platforms (Appriss, Aspect, Agellance, etc.)
- Experience with Shopify or comparable ecommerce platforms and retail inventory/RFID systems
- Experience supporting civil recovery, restitution, or criminal prosecution workflows
- Professional certifications such as CFI, LPC, CFE, or related investigative credentials
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Investigative ReportingEmployee Investigative InterviewsEvidence HandlingFraud DetectionData AnalysisRestitution PracticesPolicy Violation InvestigationLoss Prevention StrategiesRisk AssessmentCase Management
Soft Skills
Strong Written CommunicationVerbal Communication SkillsIntegritySound JudgmentDiscretion
Tools & Technologies
ApprissAspectAgellanceShopifyPOS SystemsMobile-POS SystemsRFID SystemsVideo Surveillance ToolsEcommerce PlatformsInvestigative Tools
Certifications & Qualifications
Wicklander-Zulawski CertificationCFILPCCFE
Industry Keywords
Asset ProtectionLoss PreventionCorporate SecurityRetail InvestigationsFraud PreventionInternal Risk ManagementCriminal JusticeMulti-Unit Retail ExperienceConfidential Information HandlingRestitution Workflows