Astreya

Project Manager

• Plan and coordinate aspects of complex data center projects from initiation to delivery
• Work with cross-functional teams to ensure new builds, retrofits, and technical modifications are completed on schedule
• Gather and maintain project requirement lists
• Coordinate and monitor equipment transfers to ensure on-time delivery
• Provide weekly project updates, including action item updates
• Schedule and coordinate project reviews and follow up on assigned actions
• Communicate project status accurately to the project team
• Maintain and monitor project plans, schedules, work hours, and expenditures
• Assist with identifying project issues, determining the appropriate team member for solutions, and escalating issues to the client manager
• Organize, attend, and participate in stakeholder meetings
• Document and follow up on important meeting actions and decisions
• Collaborate with regional teams responsible for project resources and ticket resolution
• Monitor the ticketing system daily and reassign tickets where required
• Produce regular reports
• Identify trends or recurring problems and escalate them to management
• Assist with locating and defining process improvement opportunities
• Maintain up-to-date knowledge of processes and procedures
• Work closely with SDMs/Project Managers on analytical needs, critical metrics, KPIs, and actionable insights
• Perform other duties as required

Deployment Project Coordinator II

Manager

• Own and maintain the New Build Deployment Tracker for assigned buildings, tracking milestones from Cable Ready to Production Ready
• Drive weekly New Build coordination calls with cross-functional and internal teams
• Track dependencies across multiple network layers
• Integrate construction and network schedules and maintain alignment between multiple schedule sources
• Lead or co-lead New Build calls starting at cable start for data centers being built
• Post weekly program updates highlighting risks, milestone achievements, and upcoming milestone dates
• Serve as the bridge between Construction Managers, Deployment Engineers, Connectivity Engineers, and supporting teams
• Influence cross-functional partners to provide and commit to dates
• Facilitate SEV creation and escalation for schedule risks and cross-team blockers
• Coordinate network infrastructure deployment across 2–4 simultaneous sites
• Track hardware delivery SLAs, material logistics, warehouse locations, shipping, and upstream dependencies
• Understand and manage differences between building types
• Monitor and drive resolution of deployment blockers
• Identify schedule risks using SLA back-off calculations and hardware delivery timelines
• Create and manage SEVs for deployment blockers
• Communicate timeline impacts and revised timelines
• Escalate to leadership when cross-functional commitments are not met
• Contribute to template standardization across building types
• Conduct lessons-learned reviews to identify recurring deployment-process gaps
• Mentor and train incoming DEMs through reverse shadowing and milestone sessions

Build Deployment Enablement Manager

IT Support

• Lead hardware provisioning activities including advanced RAID configuration and disk array optimization for high-write-volume security applications
• Configure and validate iDRAC and Lifecycle Controller settings and establish firmware baselines using Dell OpenManage before OS deployment
• Deploy operating systems via PXE boot automation or iDRAC Virtual Media, including Windows Server and hardened Linux distributions
• Design and implement network segmentation using VLANs and dedicated subnets for physical security traffic
• Configure QoS policies on Cisco Catalyst switches to prioritize high-bandwidth video streams
• Manage PoE/PoE+ budgeting and monitoring on access layer switches for IP cameras, door readers, and security panels
• Implement Cisco IOS network device hardening using ACLs, service restrictions, and secure management protocols
• Coordinate with Network Engineers and Physical Security Installation Teams to validate network readiness, port activations, and device-to-server communication
• Execute validation testing including bandwidth saturation, physical layer distance, and latency measurements
• Develop detailed As-Built documentation including topology diagrams, VLAN matrices, IP assignment records, and configuration backups
• Provide 24x7 technical support, perform root cause analysis, and implement corrective actions for medium-complexity issues
• Deliver weekly project status updates and maintain programming sheet validations, documentation, and asset management system accuracy

IT Infrastructure Installation Services II

Field Engineer

• Respond to IT service tickets using documented procedures and supervision
• Assist with workstation setups and peripheral connections
• Perform basic AV checks and room readiness tasks
• Support imaging and deployments under direction
• Maintain accurate ticket documentation in ITSM tools such as ServiceNow
• Follow inventory handling, tagging, and tracking procedures
• Escalate unresolved issues appropriately
• Provide onsite and remote technical support for desktops, laptops, peripherals, and mobile devices
• Troubleshoot and resolve common hardware and software issues
• Deliver timely, customer-focused service
• Receive, document, prioritize, and close support requests
• Escalate complex or unresolved issues according to defined protocols
• Assist with or independently perform workstation deployments, device imaging, equipment setup, recovery, re-imaging, and e-waste processes
• Label, tag, and track deployed equipment
• Maintain and reconcile IT equipment and accessory inventory
• Manage device records, check-ins/outs, and stock levels using asset tracking systems
• Participate in audits and support hardware shipping and receiving
• Check and troubleshoot AV equipment including displays, microphones, and cameras
• Set up and tear down conference room technology
• Support room readiness and report or resolve AV issues
• Follow SOPs and Astreya/client-specific change and incident management protocols
• Document resolutions, escalations, and asset updates
• Serve as an approachable onsite IT point of contact
• Communicate with users to understand issues and set service expectations
• Represent Astreya professionally
• At Level II, lead or work as the sole onsite technician, coordinate with remote teams/vendors, mentor junior technicians, and share recurring issue trends

Field Service Technician I

General

• Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees
• Help maintain equipment inventory, including processing RMAs and ordering new equipment
• Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user
• Help monitor, update and maintain tickets in a defined ticketing system
• Assist with responding to tickets, contacting users, and planning workload
• Update, track, and escalate tickets to appropriate levels/groups for resolution as required
• Sign-off on closed tickets with the user, including follow-up specifically to the end user
• Provide routine software and hardware troubleshooting support to employees to resolve common IT problems
• Help support access to corporate network/wireless and applications both on the network and over VPN
• Perform other duties as required

Service Desk Specialist I

Program Manager

• Oversee, plan, and execute complex, high-impact projects from initiation to completion
• Develop project charters, scope documents, resource plans, schedules, budgets, and work plans
• Conduct feasibility studies, stakeholder analyses, and risk assessments
• Lead multidisciplinary teams, assign tasks, manage workloads, and monitor performance
• Use project management tools to track milestones, tasks, and deliverables
• Communicate project status, risks, and key decisions to stakeholders
• Identify risks and develop mitigation strategies
• Address challenges and resolve issues, escalations, and conflicts
• Use quantitative and qualitative data to inform decisions and optimize outcomes
• Oversee project budgets, forecast and track expenses, and report variances
• Negotiate and coordinate vendor and third-party service provider contracts
• Optimize resource allocation and capacity planning
• Establish relationships with internal and external stakeholders
• Facilitate project status meetings, presentations, and executive briefings
• Manage change requests and maintain alignment on scope, timelines, and costs
• Conduct post-project reviews and identify lessons learned and best practices
• Share knowledge and mentor junior project managers
• Stay current with industry trends, emerging technologies, and best practices

Senior Project & Program Manager

• Own and manage day-to-day project management in Jira, including ticket creation, workflows, boards, sprints, and backlog grooming
• Build and maintain project schedules, timelines, and deadlines across concurrent marketing initiatives
• Serve as the stakeholder communications point of contact, providing status updates and flagging risks
• Triage and prioritize incoming requests based on marketing goals and team capacity
• Track deliverables from intake through completion
• Partner with content, design, and campaign owners to understand task context
• Identify and troubleshoot workflow bottlenecks and recommend process improvements
• Prepare and distribute a daily task roll-up, flagging red flags, blockers, and at-risk deadlines
• Co-run the weekly marketing team call with the VP of Marketing, setting agendas and driving follow-ups

Marketing Project Coordinator

• Own and maintain the New Build Deployment Tracker for assigned buildings, tracking milestones from Cable Ready to Production Ready
• Drive weekly New Build coordination calls with cross-functional and internal teams
• Track dependencies across multiple network layers
• Integrate construction and network schedules and maintain alignment between schedule sources
• Lead or co-lead New Build calls starting at cable start
• Post weekly program updates highlighting risks, milestone achievements, and upcoming dates
• Bridge Construction Managers, Deployment Engineers, Connectivity Engineers, and supporting teams
• Influence cross-functional partners to provide and commit to dates
• Facilitate SEV creation and escalation for schedule risks and blockers
• Coordinate network infrastructure deployment across 2–4 simultaneous buildings
• Track hardware delivery SLAs, material logistics, warehouse locations, shipping, and upstream dependencies
• Understand and manage differences between building types
• Monitor and drive resolution of deployment blockers
• Identify schedule risks using SLA back-off calculations and hardware delivery timelines
• Create and manage SEVs for deployment blockers
• Communicate timeline impacts and revised timelines
• Escalate to leadership when commitments are not met
• Contribute to template standardization across building types
• Conduct lessons-learned reviews to identify recurring process gaps
• Mentor and train incoming DEMs through reverse shadowing and milestone sessions
• Travel 15–30% to data center campuses for site visits and/or workshops

New Build Deployment Enablement Manager

• Serve as the central coordination point for network infrastructure deployment at new data center builds from cable start through Production Ready
• Own and maintain deployment trackers for assigned buildings, tracking milestones from Cable Ready to Production Ready
• Drive weekly coordination calls with cross-functional and internal teams
• Track dependencies across multiple network layers and align construction and network schedules
• Lead or co-lead New Build calls starting at cable start
• Post weekly program updates covering risks, milestone achievements, and upcoming dates
• Bridge Construction Managers, Deployment Engineers, Connectivity Engineers, and supporting teams
• Influence partners to provide and commit to dates
• Facilitate SEV creation and escalation for schedule risks and blockers
• Coordinate deployment across 2–4 concurrent buildings/sites
• Track hardware delivery SLAs, material logistics, warehouse locations, shipping, and upstream dependencies
• Understand and manage differences between building types
• Monitor and drive resolution of deployment blockers
• Identify schedule risks using SLA back-off calculations and hardware delivery timelines
• Create and manage SEVs for deployment blockers
• Communicate timeline impacts and revised timelines
• Escalate unmet cross-functional commitments to leadership
• Contribute to template standardization across building types
• Conduct lessons-learned reviews
• Mentor and train incoming DEMs through reverse shadowing and milestone sessions

New Build Deployment Manager

• Own and maintain the New Build Deployment Tracker for assigned buildings, tracking milestones from Cable Ready to Production Ready
• Drive weekly New Build coordination calls with cross-functional and internal teams
• Track dependencies across multiple network layers
• Integrate construction and network schedules and maintain alignment between schedule sources
• Lead or co-lead New Build calls starting at cable start for data centers being built
• Post weekly program updates covering risks, milestone achievements, and upcoming dates
• Bridge Construction Managers, Deployment Engineers, Connectivity Engineers, and supporting teams
• Influence cross-functional partners to provide and commit to dates
• Facilitate SEV creation and escalation for schedule risks and blockers
• Coordinate network infrastructure deployment across 2–4 concurrent buildings
• Track hardware delivery SLAs, material logistics, warehouse locations, shipping, and upstream dependencies
• Understand and manage differences between building types
• Monitor and resolve deployment blockers
• Identify schedule risks using SLA back-off calculations and hardware delivery timelines
• Create and manage SEVs for deployment blockers
• Communicate timeline impacts and revised timelines
• Escalate unmet cross-functional commitments to leadership
• Contribute to template standardization across building types
• Conduct lessons-learned reviews
• Mentor and train incoming DEMs through reverse shadowing and milestone sessions

• Own end-to-end data center network deployment programs from intake through execution, handoff, and close-out
• Develop deployment plans covering scope, resources, timelines, and dependencies across network layers and teams
• Drive weekly syncs, kickoff calls, and cross-team alignment meetings
• Track milestones, tasks, and deliverables using project management tools
• Manage PO/pool allocations, hardware tracking, and material readiness
• Track global supply status and validate demand versus supply quarterly
• Raise and mitigate short-term supply risks and adjust schedules for shortages
• Optimize hardware allocation across projects, regions, and the broader fleet
• Guide reuse of decommissioned hardware across network programs or sparing needs
• Identify and track risks and dependencies across deployment phases and network layers
• Maintain dependency matrices and align upstream/downstream teams
• Resolve cross-domain schedule conflicts and align Network Engineering pillars on execution sequence and prioritization
• Escalate blockers and drive resolution across cross-functional teams
• Own program communications, including status updates, escalations, and executive briefings
• Provide execution status input to Network Planning teams for an execution-status-aware Plan of Record
• Present data center capacity delivery metrics to leadership forums
• Manage scope changes and stakeholder alignment on timelines and deliverables
• Conduct deployment retrospectives and capture lessons learned
• Drive process improvement initiatives, including hardware demand planning and allocation tool adoption or development
• Share best practices and mentor junior project managers on deployment operations
• Stay current on network technologies, deployment methodologies, and tooling
• Coordinate specialized deployments across Backend & AI/ML, Backbone IP & Migrations, Infrastructure & Enterprise Network, or Optical Network domains

Technical Deployment Enablement Manager

Analyst

• Review new invoices daily via SAP and Telecom Expense Management System (TEMS) queues, prioritizing actions based on payment due dates and critical supplier status
• Monitor email and ticketing systems for disconnection notices, past-due notifications, and rejected invoices; update tickets at least weekly
• Identify invoices requiring immediate attention and escalate disconnection-related invoices to Vendor Managers
• Validate invoice numbers, vendor names, currencies, bank accounts, and PO numbers against internal records
• Ensure taxes and fees are separated correctly from PO line items and calculate tax versus surcharges using internal guidelines
• Validate invoice line items against contract deliverables in TEMS
• Confirm billing start dates align with service acceptance dates and services are not billed beyond termination dates
• Update TEMS data with billing Circuit IDs and other unique identifiers
• Calculate and validate variable usage charges against rate tables and minimum commit thresholds
• Log discrepancies for Special Process vendors in issue trackers for Vendor Managers
• Initiate tickets for missing invoices, payment failures, funding requests, and master data updates
• Conduct final PO health checks for POs trending toward insufficient funds or containing unapplied credit notes
• Process Credit Notes and True-Up invoices, documenting exchange rates and original invoice references
• Track and validate late fees; approve valid fees under $1k USD and delegate higher amounts for review

Deployment Project Coordinator II

Build Deployment Enablement Manager

IT Infrastructure Installation Services II

Field Service Technician I

Service Desk Specialist I

Senior Project & Program Manager

Marketing Project Coordinator

New Build Deployment Enablement Manager

New Build Deployment Manager

Build Deployment Enablement Manager

Technical Deployment Enablement Manager

Invoice Analyst