AT&T

QA Engineer

• Develop and execute comprehensive manual and automated test plans and cases
• Log, track, and manage defects through resolution, including thorough retesting
• Conduct performance, load, stress, and security testing
• Review and understand software requirements with development teams
• Develop automated test scripts and implement quality assurance best practices
• Validate and verify software functionality, performance, and security for new and existing applications and interfaces
• Lead significant projects with strategic autonomy and influence executive decisions
• Mentor less experienced staff and implement long-term organizational plans
• Collaborate frequently with senior leadership

Lead Quality Assurance

Full-stack Engineer

• Design, code, test, debug, and document new and existing software components
• Develop initiatives for customers’ and employees’ digital experience across consumer distribution channels
• Lead the software product development life cycle from inception through production launch and post-production support
• Design modular and scalable web components
• Lead large cross-organizational software development projects
• Use current web and micro-service technologies
• Align development teams on shared technical direction and elaborate solutions and interfaces
• Work with portfolio stakeholders and solution and enterprise architects to develop and realize implementation enablers
• Build high-quality code using unit testing and test-driven development
• Establish critical non-functional requirements at the solution level
• Participate in code and document reviews
• Collaborate with peer, DevOps, and support organizations on technical issues and provide guidance
• Translate business needs into technical requirements and estimates
• Evaluate and recommend tools, technologies, and processes
• Troubleshoot code-level problems and resolve programming and design issues
• Focus on application and process scalability, security, and availability
• Contribute to design, architecture, technical roadmaps, and technical debt elimination
• Build Java-based, high-volume, high-transaction e-commerce applications
• Create web applications using Java and Spring
• Lead software migration and upgrade initiatives
• Participate in SDLC activities for on-premise and cloud-deployed components
• Build capability for periodic application performance and health monitoring reporting

Senior Specialist, Software Engineering

ServiceNow

• Own end-to-end platform operations and production support delivery
• Ensure platform availability, stability, scalability, performance, and operational excellence
• Lead 24x7 support operations across multiple teams and technology domains
• Establish operational standards, support models, escalation processes, governance frameworks, design standards, and security controls
• Serve as the primary escalation point for critical issues
• Provide architectural guidance and technical consultation to development, support, and integration teams
• Lead ServiceNow platform upgrade and clone activities
• Mentor developers and engineers across teams
• Drive standardization and reusable design patterns across implementations
• Drive adoption of AI capabilities including NowAssist, Predictive Intelligence, and Agentic AI solutions
• Ensure compliance with data security, regulatory, and audit requirements
• Automate operational tasks to improve efficiency and reduce manual effort
• Monitor platform health, performance metrics, and scalability
• Identify bottlenecks and drive optimization initiatives
• Partner with business stakeholders, product owners, and leadership teams
• Align solutions with business outcomes and operational goals
• Communicate architecture decisions and trade-offs to technical and non-technical stakeholders
• Stay updated with ServiceNow releases and emerging technologies
• Drive automation, AI adoption, operational efficiency, platform modernization, and technical debt reduction initiatives

Lead – ServiceNow, Platform Operations

Platform Engineer

• Lead day-to-day ServiceNow production support across Tier 1 and Tier 2 teams
• Ensure platform availability, reliability, and performance across environments
• Manage support operations for multiple ServiceNow modules and instances
• Define and maintain support processes, workflows, and escalation models
• Oversee shift operations, including 24x7 support structures
• Participate actively in platform clone and upgrade activities
• Act as the primary escalation point for P1 and P2 incidents
• Lead major incident bridges and ensure timely resolution
• Drive root cause analysis and corrective actions
• Track incident trends and implement preventive measures
• Ensure SLA and OLA adherence across support tiers
• Own overall ServiceNow support service delivery
• Define KPIs, SLAs, and operational metrics
• Conduct service reviews with stakeholders and leadership
• Ensure compliance with governance standards and best practices
• Drive operational maturity and service improvements
• Lead and mentor Tier 1 and Tier 2 support teams
• Manage team capacity planning and resource allocation
• Conduct performance reviews and skill development planning
• Identify training needs and drive capability building
• Foster a collaborative, high-performance team culture
• Identify recurring issues and drive permanent fixes
• Promote automation and platform optimization initiatives
• Improve platform performance and operational efficiency
• Drive knowledge management and documentation maturity
• Implement proactive monitoring strategies
• Serve as the primary point of contact for business stakeholders
• Coordinate with infrastructure, security, and integration teams
• Manage vendor relationships and support transitions where applicable
• Provide executive-level reporting on platform health and performance
• Oversee change and release activities across environments
• Ensure smooth production deployments and stabilization
• Review high-risk changes and approve deployment readiness
• Support release planning and execution strategies

Senior ServiceNow Engineer – Platform Operation, Reliability

Systems Engineer

• Translate business and technical requirements into scalable enterprise solutions
• Define architecture across application platforms, distributed services, data platforms, and cloud infrastructure
• Design scalable system architectures and technical solutions for high-volume distributed applications
• Define system architecture, component designs, subsystem interfaces, and integration models
• Align development teams to a shared technical direction
• Collaborate with engineering teams to implement scalable and resilient system solutions
• Design and implement enterprise applications and distributed microservices using Java/J2EE, Spring Framework, Hibernate, Spring Boot, and Docker
• Develop and integrate web-based user interfaces using React.js, JavaScript, HTML5, CSS3, and JSON
• Design and support data architectures using Oracle, Microsoft SQL Server, MySQL, and Cassandra
• Define system interaction models, performance optimization strategies, and non-functional requirements
• Develop and deploy applications in cloud environments including AWS
• Participate in system planning and architecture reviews
• Evaluate technology alternatives and support the Architectural Runway
• Integrate AI technologies, including LLMs, into enterprise applications
• Enable Continuous Integration and Continuous Delivery pipelines
• Collaborate with portfolio stakeholders, Solution Architects, and development teams
• Develop full-stack applications integrating frontend and backend technologies
• Design service decomposition, API-first integration models, and distributed system communication patterns
• Design and support high-availability, high-volume transactional systems
• Perform database schema design, query optimization, and data modeling
• Deploy or support applications in AWS, Microsoft Azure, or GCP
• Implement performance tuning, scalability optimization, and reliability improvements
• Work in Agile or Scrum-based software development environments

Lead System Engineer

Account Executive

• Guide customers through product and service options using a consultative sales approach
• Participate in community events
• Fill online orders
• Make outbound calls to existing and potential customers
• Work scheduled shifts between 9am-9pm, including weekends
• Meet and exceed sales goals while adapting to evolving technology and customer needs

Retail Sales Consultant

• Translate core architecture and business requirements into final technical solutions across platform, network, software, and cloud
• Perform functional, performance, and reliability analysis using engineering models and techniques
• Define designs and provide technical enablement for application components and subsystems
• Drive important design decisions for the development team
• Elaborate designs and interfaces for specific components and allocate responsibilities to subsystems
• Align development teams to a shared technical direction and partner on solution and interface elaboration
• Validate technology assumptions and evaluate implementation alternatives
• Establish critical non-functional requirements at the solution level
• Create and enable the Continuous Delivery Pipeline
• Participate in planning, high-level system design, system and solution demos, and retrospective workshops
• Develop the Architectural Runway for new business features and capabilities
• Work with portfolio stakeholders, Solution Architects, and Enterprise Architects to realize implementation enablers
• Support architectural integration of external components, systems, and platforms
• Serve as subject matter expert in Billing, Usage, and Payment for the eCommerce platform
• Generate detailed application-specific design documents from high-level requirements and solution documents
• Lead design aspects of functions and provide guidance to engineering and product teams
• Determine primary components and subsystems, technical trade-offs, interfaces, and collaborations
• Lead architecture vision and roadmaps for existing and modernized platforms
• Lead and influence cross-functional teams
• Perform cloud and SaaS integrations with Amdocs BSSe, Azure, and AWS
• Apply 4G/LTE/5G, broadband, 3GPP, and TMForum standards
• Utilize Sparx Systems Enterprise Architect and AI/ML technologies

Sales

• Own and grow a portfolio of complex, high-growth Medium Business customers
• Develop new opportunities across assigned accounts
• Build trust, uncover business needs, and position solutions that create measurable value
• Manage account maintenance, customer service needs, prospecting, pipeline creation, and complex solution selling
• Collaborate with sales engineers, wired and mobility partners, indirect partners, and cross-functional teams
• Collaborate from the assigned office location when not in the field
• Own and grow Platinum-level accounts
• Build account plans prioritizing retention, expansion, new opportunity creation, customer relationship depth, and long-term revenue growth
• Generate strategic pipeline through account mapping, executive outreach, referrals, partner collaboration, customer expansion, and targeted prospecting
• Learn and position wired, mobility, connectivity, and advanced technology solutions
• Translate technical capabilities into business outcomes
• Orchestrate internal and partner resources to design and deliver customer solutions
• Compete against direct providers, indirect competitors, vendors, resellers, and internal channel overlap
• Lead consultative sales processes by diagnosing customer needs, uncovering growth opportunities, overcoming objections, and building aligned solutions
• Maintain disciplined CRM records and forecast accuracy
• Track pipeline, account activity, deal stage, next steps, expected close timing, and revenue impact
• Serve as a trusted business advisor coordinating service, sales, technical, and partner resources

Business Sales Representative – Strategic Accounts

Technician

• Install and activate high-speed broadband, Wi-Fi, and voice services at customers’ homes and businesses
• Install new lines and climb ladders as needed
• Plug in and activate Wi-Fi networks
• Work independently as a trusted expert in customer locations
• Solve installation and service-related problems
• Deliver best-in-class customer service and elevate the customer experience

Installation Technician

AI Engineer

• Design, develop, and deploy AI-powered applications and platforms supporting enterprise business objectives
• Build Generative AI solutions using LLMs, RAG architectures, and agent-based workflows
• Develop intelligent assistants, copilots, chatbots, and AI automation solutions
• Transform AI concepts, proofs of concept, and prototypes into production-ready software products
• Design and build scalable APIs, microservices, and backend services
• Integrate AI capabilities into enterprise platforms, business systems, and customer-facing applications
• Develop secure, reliable, and reusable components within modern software architectures
• Translate business requirements into technical solutions with cross-functional teams
• Deploy and manage AI workloads across Azure and AWS
• Implement containerized and cloud-native solutions using Kubernetes and modern orchestration technologies
• Build and maintain enterprise-grade AI platforms for high-volume production workloads
• Optimize performance, reliability, security, and scalability of AI services
• Establish and maintain CI/CD pipelines for AI-enabled applications and services
• Implement MLOps practices for deployment, monitoring, testing, and lifecycle management
• Support model integration, version management, governance, and operational excellence
• Monitor production environments and improve platform performance and user experience
• Evaluate emerging AI technologies and opportunities for enterprise adoption
• Contribute to technical architecture decisions and AI engineering best practices
• Drive continuous improvement across AI development methodologies and delivery frameworks

Principal AI Engineer – SDLC

• Use a consultative sales approach on the sales floor
• Guide customers through product and service options
• Create meaningful connections with customers through personalized sales expertise
• Meet sales targets using AT&T's full suite of products
• Participate in community events
• Fill online orders
• Make outbound calls to existing and potential customers
• Work scheduled shifts between 9am-9pm, including weekends

• Own and grow a portfolio of complex, high-growth Medium Business customers
• Develop new opportunities across assigned accounts
• Build account plans focused on retention, expansion, new opportunity creation, customer relationship depth, and long-term revenue growth
• Manage account maintenance and customer service needs while prospecting, developing pipeline, and closing new business
• Generate opportunities through account mapping, executive outreach, referrals, partner collaboration, customer expansion plays, and targeted prospecting
• Learn and position wired, mobility, connectivity, and advanced technology solutions
• Translate technical capabilities into business outcomes
• Collaborate with sales engineers, wired and mobility partners, indirect partners, product specialists, and support teams
• Compete against direct providers, indirect competitors, vendors, resellers, and internal channel overlap
• Lead consultative sales processes by diagnosing customer needs, uncovering growth opportunities, overcoming objections, and building aligned solutions
• Maintain accurate CRM records and forecasts, including pipeline, account activity, deal stage, next steps, expected close timing, and revenue impact
• Serve as a trusted business advisor coordinating service, sales, technical, and partner resources
• Collaborate with the team from the assigned office location when not working in the field

• Design, develop, and deploy AI-powered applications and platforms supporting enterprise business objectives
• Build Generative AI solutions using LLMs, RAG architectures, and agent-based workflows
• Develop intelligent assistants, copilots, chatbots, and AI automation solutions
• Transform AI concepts, proofs of concept, and prototypes into production-ready software products
• Design and build scalable APIs, microservices, and backend services
• Integrate AI capabilities into enterprise platforms, business systems, and customer-facing applications
• Develop secure, reliable, and reusable application components
• Partner with cross-functional teams to translate business requirements into technical solutions
• Deploy and manage AI workloads across Azure and AWS
• Implement containerized and cloud-native solutions using Kubernetes and modern orchestration technologies
• Build and maintain enterprise-grade AI platforms for high-volume production workloads
• Optimize performance, reliability, security, and scalability of AI services
• Establish and maintain CI/CD pipelines
• Implement MLOps practices for deployment, monitoring, testing, and lifecycle management
• Support model integration, version management, governance, and operational excellence
• Monitor production environments and improve platform performance and user experience
• Evaluate emerging AI technologies and identify enterprise adoption opportunities
• Contribute to technical architecture decisions and AI engineering best practices
• Drive continuous improvement across AI development methodologies and delivery frameworks

Outside Sales

• Deliver customized, white glove sales experiences directly in customers’ homes
• Represent AT&T as the face and voice to customers
• Work independently at scheduled customer appointments
• Close sales by offering hands-on demonstrations, Wi-Fi assessments, technology delivery, and issue resolution
• Connect with existing customers and engage warm prospects
• Use negotiation and communication skills to make sales
• Attend paid training and participate in coaching, mentoring, and ongoing learning

Field Sales Representative

• Use a consultative sales approach on the sales floor
• Guide customers through product and service options
• Create meaningful customer connections using personalized sales expertise
• Meet sales targets and earn commission through AT&T products and services
• Participate in community events
• Fill online orders
• Make outbound calls to existing and potential customers
• Work schedules between 9am-9pm, including weekends
• Maintain flexibility as technology and customer-service practices evolve