Bank of America

Banker

• Engage clients in the lobby to educate and assist them with transactions through mobile banking, online banking, ATM, and other self-service resources
• Accurately and efficiently process cash transactions
• Have deep conversations with clients to understand their financial and life priorities
• Connect clients to solutions that meet their financial goals
• Execute the bank's risk culture and strive for operational excellence
• Build client relationships to meet financial needs
• Follow established processes, guidelines, laws, and regulations
• Partner with experts in small business, lending, and investments to grow business knowledge and network
• Manage financial center traffic, appointments, and outbound calls
• Drive the client experience
• Manage cash responsibilities

Relationship Banker – Creole Required

Full-stack Engineer

• Develop and deliver complex software requirements to accomplish business goals
• Ensure software meets functional, non-functional, and compliance requirements
• Code solutions and perform unit testing
• Ensure successful integration into the overall application/system through clear, robust, well-tested interfaces
• Develop full-stack software for Bank of America’s Erica, Chat and Voice Technology team
• Build next-generation AI and search platforms supporting banking assistants and search across multiple platforms
• Perform client-side and server-side development
• Write unit and integration tests
• Perform hybrid engineering tasks within an agile team
• Use architectural components across data, application, and business layers
• Perform continuous integration and continuous delivery activities
• Contribute to story refinement and requirements definition
• Estimate work required to deliver stories and requirements
• Contribute to integration, regression, and performance test suites
• Analyze test reports, identify issues, and triage underlying causes
• Perform spikes and proofs of concept to mitigate risk or implement new ideas
• Participate in code reviews and solve complex technical problems

Software Engineer II – Java/J2EE

• Serve as the first point of contact for financial center clients
• Uncover personal banking needs of individual and small business clients
• Offer appropriate banking solutions and connect clients to specialists
• Deepen client relationships through platform services
• Support clients with self-service and transactional activities
• Provide exceptional client care
• Proactively connect with clients through outbound calls and consistent follow-up
• Partner with teams to provide consumer and small business solutions, services, and strategies
• Assist, educate, and train clients on simple transactions through self-service technologies
• Leverage resources, technologies, and processes to optimize client experience and operational accuracy
• Follow established processes, laws, and guidelines for account opening, account maintenance, and Digital Assisted Shopping
• Manage client interactions in accordance with bank interests and regulatory requirements

Senior Banker

• Engage clients in the lobby and educate them on self-service banking resources
• Assist clients with mobile banking, online banking, and ATM transactions
• Accurately and efficiently process cash transactions
• Conduct deep conversations to understand clients’ financial and life priorities
• Connect clients with solutions that meet their financial goals
• Execute the bank’s risk culture and pursue operational excellence
• Build client relationships to meet financial needs
• Partner with experts in small business, lending, and investments
• Manage financial center traffic, appointments, and outbound calls
• Drive the client experience
• Manage cash responsibilities

Relationship Banker

Platform Engineer

• Establish and lead the Enterprise Network Controller Platform Program
• Serve as technical leader, educator, and platform steward
• Improve operational efficiency and strengthen security posture
• Accelerate software lifecycle management and increase automation adoption
• Translate Bank Global Information Security policy into practical network platform controls
• Develop a sustainable training and enablement program
• Drive consistent platform usage across End User Networks, Data Center Networking, Core Transport, and Device Authentication & Authorization

Infrastructure Management Platform Engineer

Consultant

• Support the Chief People Office Project Management Office in executing HR projects
• Assist in setting up and maintaining the CPO Change GenAI prompt library
• Assist in setting up governance and maintenance routines
• Provide recommendations to improve prompt-library routines
• Set up and maintain project records supporting HR project planning, execution, and closing
• Track project quality, completeness, progress, timelines, and budgets
• Coordinate discussions with program and project managers to ensure alignment with GHR and Enterprise Change Policy and Standards
• Manage multiple priorities and workloads within established timelines
• Liaise between the PMO and project teams
• Facilitate communication and collaboration across the Change Team
• Contribute to developing and improving project management processes and templates
• Support implementation of project-management best practices
• Identify and escalate opportunities to streamline routines and processes
• Maintain Clarity and PCM updates and project documentation
• Track project milestones and report on integrated delivery plans
• Assess adoption risk and support stakeholder engagement and behavioral change strategies

PMO Consultant

Architect

• Define functional and technical architectural solutions for core customer/account reference data applications
• Define architectural vision, target operating environments, client resiliency approaches, and non-functional requirements
• Create solution intent and architectural vision for complex solutions across business, operations, and technology
• Prioritize functional and non-functional requirements into a technology backlog
• Create architecture roadmaps across Business, Application, Data, and Technology domains
• Clarify architecture and assist with system design and resolution of architectural impediments
• Lead complex architecture designs, solution discussions, proof of concepts, and practical experiments
• Educate team members on technology practices, standardization strategies, and best practices
• Help select technology stacks and preferred technology products
• Perform design and code reviews covering security, performance, maintainability, scalability, usability, and reliability
• Communicate complex technology solutions to technical, managerial, executive, business, and vendor audiences
• Drive architecture strategy aligned with industry advancements and emerging technologies
• Develop business cases for management
• Produce detailed technical designs and specifications
• Collaborate with internal and external technical resources on implementation, customization, and integration strategies
• Collaborate with development teams on technical specifications for development and systems integration
• Provide best practices and third-party solution alternatives
• Participate in proofs of concept for emerging technologies

Senior Architect

Team Leader

• Assist in executing enterprise-wide direction for GBAM Operations functions
• Support front-to-back integration and change initiatives
• Drive change and execute successful implementations
• Liaise with Business, Legal, Compliance, Operations, and Technology stakeholders
• Analyze business requirements and assist with end-to-end project planning
• Define project scope and perform change assessments
• Prepare BRDs, business scenarios, traceability matrices, run books, and other project artefacts
• Manage or assure risks, assumptions, issues, and dependencies affecting go-live
• Plan and manage end-to-end projects and UAT for medium to large-sized projects
• Create UAT plans, define test approaches, coordinate environment readiness, manage defects, and run UAT governance
• Manage regional and global deliverables with local and global program reporting
• Communicate change agendas and gain stakeholder buy-in
• Ensure Global Change Standards, Enterprise Procedures, and documentation requirements are followed
• Manage project scope, timeline, and budget
• Produce meeting decks and track minutes and actions
• Manage RAID logs and follow up on open issues
• Run testing calls, identify issues, and report defect status
• Produce test metrics and management information for senior management

• Engage clients in the lobby to educate and assist with transactions through mobile banking, online banking, and ATMs
• Accurately and efficiently process cash transactions
• Conduct deep conversations to understand clients’ financial and life priorities
• Connect clients to solutions that meet their financial goals
• Execute the bank’s risk culture and strive for operational excellence
• Build relationships with clients to meet financial needs
• Follow established processes and guidelines while adhering to applicable laws and regulations
• Grow business knowledge and network by partnering with small business, lending, and investment experts
• Manage financial center traffic, appointments, and outbound calls
• Drive the client experience
• Manage cash responsibilities

Relationship Banker, Creole Required

Project Manager

• Manage cross-functional and/or inter-departmental projects for Line of Business products, processes, functions, and employee readiness
• Partner with the business to develop plans to sustain change
• Evaluate current methods and develop strategies to implement changes and project improvements
• Oversee projects and use appropriate tools to drive completion
• Serve as a secondary point of contact to department managers for critical change initiatives
• Track deliverables and statuses, develop project plans, and measure progress against key performance indicators
• Lead project and remediation requirement documentation based on identified gaps and controls
• Plan and organize projects using technology, change management, risk, and issue management tools
• Navigate Lines of Business and partner organizations, including Technology and Risk, to facilitate decision-making and resolution
• Support adoption and sustainment of change initiatives and assess adoption risks
• Develop, maintain, and report on integrated delivery plans; raise risks, develop mitigation plans, and escalate issues
• Capture current-state operational workflows, data provenance, decision points, and exception handling for Retail Credit Operations
• Engage operational subject matter experts and document workflows to a common syntax and methodology
• Establish a data-focused foundation for downstream normalization, capability alignment, and horizontal technology design

General

• Manage a book of fiduciary and investment management accounts for high-net-worth clients and beneficiaries involving multi-generational families
• Oversee administration and business development of complex investment management and trust accounts
• Work with team members to assure trust product awareness and education of clients, associates, and Centers of Influence
• Drive business development and retention with teams
• Assist clients with wealth planning needs
• Manage risk
• Provide fiduciary administration support, including review of trust instruments, participation in matters where the trustee is exercising discretion, risk management, and periodic trust reviews
• Support investment management accounts, including coordination of opening and closing accounts, money movement, and account maintenance
• Engage with clients and prospects to build and transfer wealth tailored to their unique goals while delivering a high-quality experience
• Ensure compliance with regulatory and legal requirements related to client accounts and portfolios
• Identify and develop new business opportunities by pursuing new or expanded relationships with existing clients and prospects

Senior Trust Officer

• Engage clients in the lobby and educate them on self-service banking resources
• Assist clients with mobile banking, online banking, and ATM transactions
• Accurately and efficiently process cash transactions
• Conduct in-depth conversations to understand clients’ financial and life priorities
• Connect clients with solutions that meet their financial goals
• Execute the bank’s risk culture and pursue operational excellence
• Build client relationships to meet financial needs
• Partner with experts in small business, lending, and investments
• Manage financial center traffic, appointments, and outbound calls
• Drive the client experience
• Manage cash responsibilities
• Train at one financial center and potentially move to another location within a reasonable commuting distance based on business needs

Assistant

• Maintain developed trade control processes, including trade booking, trade validation, trade maintenance, and reporting
• Reconcile trades between front office risk systems and back office sub-ledgers
• Assist the front office with trade bookings for derivative products across multiple risk systems
• Support new products and initiatives
• Provide analysis and KPI/Monetary Instrument Sales reporting
• Support sales and trading desks
• Ensure trades are captured accurately between front office risk systems and back office ledgers
• Develop cross-asset product knowledge using financial instrument accounting knowledge
• Partner with global teams on trade-support controls and practices
• Negotiate decision points around client onboarding choices

Global Markets Trading Assistant

DevOps Engineer

• Configure complex software delivery automation
• Ensure software deployments meet access, ownership, and authentication standards
• Provide technical direction within a functional domain
• Modify code for software deployment automation
• Oversee software promotion pipelines for complex/high-availability applications using Continuous Delivery practices
• Lead end-to-end DevOps enablement across development, testing, certification, and production environments
• Execute and support application deployments using enterprise deployment and automation tools including Ansible Tower, XL Release, Harness, and Merlin
• Partner with Release Management, Infrastructure, Application Development, and Support teams
• Lead DevOps initiatives and drive team execution
• Develop metrics and reporting and represent the team in leadership forums
• Support continuous process improvement
• Mentor DevOps Engineers, decompose complex tasks, and assign work to individuals or teams
• Respond to escalated events and issues and create action-plan summaries for stakeholders
• Collaborate with application owners on CI/CD tool adoption strategies
• Monitor and respond to aggregate alert trends across CI/CD service KPIs
• Propose new CI/CD service platform features and capabilities
• Address risk and audit issues related to access control, separation of duties, and software release management standards
• Integrate CI/CD platform changes across monitoring, alerting, forecasting, and reporting functions
• Work with IaaS environments and cloud-based solutions
• Support enterprise application environments including WebSphere, JBoss, Tomcat, and IBM HTTP Server (IHS)
• Perform application troubleshooting and root cause analysis

DevOps Engineer – Lead

• Maintain developed trade control processes, including trade booking, trade validation, trade maintenance, and reporting
• Reconcile trades between front office risk systems and back office sub-ledgers
• Assist the front office with trade bookings for derivative products in multiple risk systems
• Support new products and initiatives
• Provide analysis and KPI/Monetary Instrument Sales reporting
• Support sales and trading desks
• Ensure trades are captured accurately between front office risk systems and back office ledgers
• Develop cross-asset product knowledge
• Partner with global teams to improve trade support controls and practices
• Negotiate decision points around client onboarding choices
• May manage associates and perform managerial responsibilities