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Johnstone SupplyCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in HVAC-R industry operations, contractor training development, and instructional design principles. Proficient in managing project life cycles, developing marketing campaigns, and utilizing learning management systems to enhance training effectiveness.
Highest-signal resume keywords
HVAC-R Industry KnowledgeTraining Program DevelopmentLearning Management Systems (LMS)Project ManagementMarketing Campaign Development
About the role
Key responsibilities & impact- Partner with store teams to identify barriers to university utilization and co-develop activation plans
- Evaluate training program effectiveness through surveys, outreach, and business outcome measurement
- Build a community of partners, suppliers, store leadership, and contractors to share training best practices
- Travel to stores and trade events for in-person training walkthroughs, promotional launches, and contractor-facing events
- Support stores in positioning courses, advertising, troubleshooting program design, and using university materials
- Track sales and promotions by store and region using weekly/monthly scorecards and dashboards
- Guide store Power Users in customized training tracks and learning plans
- Coordinate with the eLearning team on university setup
- Conduct training needs assessments and recommend solutions and curriculum plans for contractor jobs
- Maintain and promote contractor training best practices across customer acquisition, profitability, facilities, trainer competencies, curriculum, promotion, safety, and compliance
- Identify external training best practices to address HVAC-R industry challenges
- Identify profitable contractor training opportunities and establish a voice-of-customer feedback process
- Curate new contractor training content and provide customer support and infrastructure for stores
- Collaborate with the Content Development team to acquire new content and vendor partnerships
- Design and execute campaigns, advertising, outreach, and promotions to drive enrollment and course completion
- Manage national programs involving contractor training licenses, trade schools, suppliers, and resource providers
- Partner with Marketing, Sales, and Product teams on promotional strategy and shared materials
- Support branding, marketing, and communications for contractor-related content
- Present or support training topics at annual meetings, trade events, and seminars
- Create business cases, plan projects, manage execution, and develop project budgets
- Deliver written and oral project status updates, perform risk assessments, and recommend alternatives
- Document and communicate results and ensure timely stakeholder communication
- Work effectively with other university team members
- Perform other tasks assigned by the supervisor
Requirements
What you’ll need- Bachelor's degree or equivalent combination of education and experience
- Five or more years of experience in HVAC, contractor development, training, learning programs, distribution, manufacturer representative programs, or a related field
- Experience developing marketing campaigns, training resources, content, communications, and customer engagement programs preferred
- Advanced critical thinking and problem-solving skills
- Ability to diagnose and rectify problems without conflict
- Excellent communication and interpersonal skills
- Ability to write proposals, reports, project plans, training guides, manuals, and promotional articles
- Ability to present to small and large groups
- Ability to influence and lead others to achieve business goals
- Ability to manage project life cycles and multiple rollouts, campaigns, and projects simultaneously
- Ability to develop organizational systems and track information
- Ability to define project budgets and work within budget/contract requirements
- Ability to prioritize tasks and adapt to changing priorities
- Ability to assess contractor learner needs, environmental factors, and job content to define training objectives
- Knowledge of adult learning principles, instructional design practices, and blended learning approaches
- Experience supporting learning management systems (LMS) and learning technologies
- Ability to coach users in maximizing training platform capabilities
- Proficiency in MS Office: PowerPoint, Word, and Outlook
- Strong Excel and BI experience helpful
- Experience with LMS reporting and learning technologies
- Knowledge of content development, video editing, email marketing, and course authoring tools preferred (e.g., Articulate, Camtasia)
- Understanding of basic business finance and promotional math, including discounting, margins, and ROI
- Ability to create and use Excel formulas and pivot tables
- Knowledge of HVAC-R industry operations, terminology, certifications, and workforce development challenges preferred
- Knowledge of wholesale distribution business models and customer engagement practices preferred
- Familiarity with instructional design principles and learning program development preferred
- Ability to sit, use hands, reach, talk, and hear regularly; occasionally climb, balance, stoop, kneel, crouch, crawl, and lift up to 50 pounds
- Specific vision abilities: close vision, color vision, depth perception, and focus adjustment
Benefits
Comp & perks- Competitive Paid Time Off (PTO)
- Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediate vesting
- Holiday pay for 7.5 holidays per year
- Paid Parental Bonding Time
- Employer subsidized medical, dental, and vision plans
- Employer paid life insurance and short-term disability
- Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance
- 24/7 access to virtual care/telehealth options
- Health Savings Account (HSA) with employer contribution
- Flexible spending accounts (FSA)
- Wellbeing program with opportunity to earn reduced medical costs
- Employee Assistance Program (EAP) for employee and family
- Tuition reimbursement
- Employee referral bonus program
- Employee service milestone recognition program
- Competitive wage
- Supplemental care options
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Instructional DesignContent DevelopmentExcel Formulas and Pivot TablesBusiness Finance UnderstandingTraining Needs AssessmentBlended Learning ApproachesVideo EditingCourse Authoring ToolsSurvey EvaluationPromotional Math
Soft Skills
Excellent CommunicationInterpersonal SkillsCritical ThinkingProblem-SolvingInfluencing and Leadership
Tools & Technologies
MS OfficePowerPointWordOutlookCamtasiaArticulateLearning TechnologiesBI Tools
Industry Keywords
Contractor DevelopmentWholesale DistributionCustomer EngagementTraining Best PracticesAdult Learning Principles