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System Administrator
Bridgeway Benefit TechnologiesCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support and system administration, with a strong focus on Linux and Windows server management, incident resolution, and user communication. Proficient in managing cloud environments, endpoint devices, and compliance within SOC 2 and HIPAA frameworks.
Highest-signal resume keywords
Linux Server AdministrationWindows Server ManagementAzure Virtual Desktop AdministrationEntra ID and Active Directory AdministrationITSM Ticket Management
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Serve as first point of contact for technical issues, managing the ticket queue to defined response and resolution SLAs
- Diagnose and resolve hardware, software, network, and account access issues
- Escalate issues to other technical teams with clean handoff and follow-through to resolution
- Categorize and prioritize incidents and serve as incident command for internal and customer-facing disruptions
- Coordinate responding teams and own communications through restoration, root-cause analysis, and remediation tracking
- Deploy and maintain end-user devices, peripherals, workstation software, mobile device management, endpoint packaging, and allow-listing
- Administer mailboxes, mail groups, Teams, SharePoint, OneDrive, licenses, renewals, and AI-tool enablement under security policy
- Operate corporate networking, cloud and end-user VPN, and support customer hosting environments
- Administer Linux servers, including packages, repositories, services, logs, performance, filesystems, storage, SSH keys, and sudo access
- Maintain RD Web gateways and Azure Virtual Desktop, including host pools, session hosts, images, application groups, workspaces, FSLogix profiles, capacity, autoscaling, and user sessions
- Administer Entra ID, on-prem Active Directory, SSO, federated authentication, MFA, and Conditional Access
- Own onboarding/offboarding, HR-to-directory synchronization, access requests, dormant-account reviews, and access reviews producing SOC 2 and HIPAA audit evidence
- Administer privileged credentials and vaults using 1Password, including service-account and API-key lifecycles
- Execute patching for workstations, Windows and Linux servers, and third-party applications
- Perform backup validation, restore testing, restore requests, and backup-failure alert response
- Track ticket metrics and recommend self-service or automation
- Create and maintain knowledge-base articles, FAQs, and troubleshooting guides
- Communicate with end users in plain language and set clear resolution expectations
- Collaborate cross-functionally to improve support processes and first-contact resolution
- Share the Tier 1 on-call/on-shift rotation and escalate to Platform Engineering as needed
- Write and maintain Bash and PowerShell scripts and scheduled jobs for administration, monitoring, and reporting
Requirements
What you’ll need- 2+ years in IT support or system administration
- Hands-on Linux server administration in a production environment alongside Windows server setup, configuration, and maintenance
- Intermediate understanding of networking protocols, VPN and remote connectivity, and security practices
- Experience with virtualization and virtual desktop platforms, including hands-on Azure Virtual Desktop administration
- Ability to perform system backups, restore testing, and disaster recovery procedures against defined playbooks and schedules
- Strong troubleshooting skills for hardware, software, and network issues
- Hands-on administration of Entra ID and on-prem Active Directory, including SSO, MFA, and Conditional Access
- Experience administering Microsoft 365 collaboration services and managing SaaS licenses and renewals
- Endpoint management experience, including device deployment, MDM, software packaging, and patching
- Experience working an ITSM ticket queue to defined SLAs, with written communication skills to explain technical issues to non-technical users and document them clearly
- Comfort operating in a SOC 2 / HIPAA-regulated environment, executing access reviews and producing audit evidence, and willingness to share a Tier 1 on-call rotation
- Experience using generative AI tools such as Claude and Copilot to improve productivity and deliver high-quality outcomes
- Bachelor's degree in Information Technology, Software Development, or a related field
Benefits
Comp & perks- Fully remote position
- Equal opportunity employer
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Troubleshooting Hardware IssuesNetwork ConfigurationBackup and Restore ProceduresSaaS License ManagementEndpoint ManagementPatch ManagementBash ScriptingPowerShell ScriptingDisaster Recovery ProceduresVirtualization Technologies
Soft Skills
Clear CommunicationCross-Functional CollaborationProblem-Solving
Tools & Technologies
Microsoft 365VPN SolutionsMobile Device Management1PasswordGenerative AI Tools
Industry Keywords
SOC 2 ComplianceHIPAA ComplianceIT SupportSystem AdministrationIncident Management