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System Administrator
Bridgeway Benefit TechnologiesCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support and system administration, with a strong focus on Linux and Windows server management, networking protocols, and endpoint management. Proficient in administering collaboration tools and ensuring compliance in SOC 2 and HIPAA environments.
Highest-signal resume keywords
Linux Server AdministrationWindows Server ManagementAzure Virtual Desktop AdministrationEntra ID AdministrationITSM Ticket Management
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Serve as first point of contact for technical issues, managing the ticket queue to defined response and resolution SLAs.
- Diagnose and resolve hardware, software, network, and account access issues.
- Escalate issues to other technical teams with clean handoff and follow-through.
- Categorize and prioritize incidents; serve as incident command for internal and customer-facing disruptions, coordinating teams and communications through restoration, root-cause analysis, and remediation tracking.
- Deploy and maintain end-user devices, peripherals, workstation software, mobile device management, endpoint packaging, and allow-listing.
- Administer collaboration and productivity systems including mailboxes, mail groups, Teams, SharePoint, OneDrive, licenses, renewals, Claude Desktop, and Copilot.
- Operate corporate networking, cloud and end-user VPN, and support customer hosting environments, scheduled jobs, and batch file processes.
- Administer Linux servers, including packages, repositories, services, logs, performance, filesystems, storage, SSH keys, and sudo access.
- Maintain RD Web gateways and Azure Virtual Desktop, including host pools, session hosts, images, application groups, workspaces, FSLogix profiles, capacity, autoscaling, and user sessions.
- Administer Entra ID, on-prem Active Directory, SSO, federated authentication, MFA, and Conditional Access.
- Own onboarding/offboarding, HR-to-directory synchronization, access requests, dormant-account reviews, and audit evidence for SOC 2 and HIPAA.
- Administer privileged credentials and vaults using 1Password; manage service accounts and API keys.
- Patch workstations, Windows and Linux servers, and third-party applications; validate backups, test restores, and respond to backup failures.
- Track ticket metrics and recommend self-service or automation.
- Create and maintain knowledge-base articles, FAQs, and troubleshooting guides.
- Communicate clearly with end users and collaborate cross-functionally.
- Participate in Tier 1 on-call/on-shift rotation.
- Write and maintain Bash and PowerShell scripts and scheduled jobs.
Requirements
What you’ll need- 2+ years in IT support or system administration, including hands-on Linux server administration in a production environment alongside Windows server setup, configuration, and maintenance.
- Intermediate understanding of networking protocols, VPN and remote connectivity, and security practices.
- Experience with virtualization and virtual desktop platforms, including hands-on Azure Virtual Desktop administration.
- Ability to perform system backups, restore testing, and disaster recovery procedures against defined playbooks and schedules.
- Strong troubleshooting skills for hardware, software, and network issues.
- Hands-on administration of Entra ID and on-prem Active Directory, including SSO, MFA, and Conditional Access.
- Experience administering Microsoft 365 collaboration services and managing SaaS licenses and renewals.
- Endpoint management experience — device deployment, MDM, software packaging, and patching.
- Experience working an ITSM ticket queue to defined SLAs, with written communication skills to explain technical issues to non-technical users and document them clearly.
- Comfort operating in a SOC 2 / HIPAA-regulated environment, executing access reviews and producing audit evidence, and willingness to share a Tier 1 on-call rotation.
- Experience using generative AI tools such as Claude and Copilot to improve productivity and deliver high-quality outcomes.
- Bachelor's degree in Information Technology, Software Development, or a related field.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Troubleshooting Hardware IssuesTroubleshooting Software IssuesTroubleshooting Network IssuesSystem Backup and RestorePatch ManagementSaaS License ManagementBash ScriptingPowerShell ScriptingEndpoint ManagementDisaster Recovery Procedures
Soft Skills
Clear CommunicationCross-Functional CollaborationProblem-Solving
Tools & Technologies
Microsoft 365Azure Virtual DesktopVPNClaudeCopilot1PasswordActive DirectoryMFASSORemote Connectivity
Industry Keywords
SOC 2HIPAAIT SupportSystem AdministrationIncident ManagementTicket Queue ManagementMobile Device ManagementCollaboration SystemsVirtualizationAccess Reviews