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BrightViewCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and effective communication abilities while managing patient inquiries and appointments in a healthcare setting. Maintains compliance with HIPAA regulations and ensures accurate handling of patient accounts and financial responsibilities.
Highest-signal resume keywords
Customer ServiceVerbal CommunicationProblem SolvingCollaborationHIPAA Compliance
About the role
Key responsibilities & impact- Serve as first point of contact for patient inquiries and customer services
- Assist with solving patient issues
- Schedule and confirm patient appointments
- Collect point-of-service payments, including patient copays and other patient financial responsibility
- Communicate with clinic teams and central support regarding patient appointments and follow-up needs
- Attend required meetings and huddles and collaborate within the clinic team
- Maintain accurate new and current patient accounts, including insurance and billing information
Requirements
What you’ll need- High School Diploma or equivalent
- 2+ years of prior front desk experience preferred
- Excellent verbal and written communication skills
- Strong customer service-centric approach to work
- Highly empathetic and compassionate
- Competent at working with a diverse population of colleagues and patients
- Natural problem solver
- Able to work collaboratively in a multidisciplinary healthcare environment
- Adaptable and agile within a dynamic work environment
- Comfortable operating in multiple systems for communication and documentation
- Familiarity with MS Office software (Outlook, Teams, Word, etc.) preferred
- Familiarity with HIPAA and 42-CFR part 2 desired
- High degree of integrity and compliance with work standards and regulatory requirements
Benefits
Comp & perks- PTO (Paid Time Off)
- Immediately vested and eligible in 401k program with employer match
- Company sponsored ongoing training and certification opportunities
- Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance
- Tuition Reimbursement after 1 year in related field
- Competitive compensation
- Supportive work environment dedicated to professional growth and development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Appointment SchedulingPatient Account ManagementPoint-of-Service Payment CollectionInsurance Information HandlingDocumentation Management
Soft Skills
EmpathyCompassionAdaptabilityAgilityInterpersonal Skills
Tools & Technologies
MS OfficeOutlookTeamsWord
Industry Keywords
Healthcare EnvironmentPatient InquiriesRegulatory ComplianceDiverse Population42-CFR Part 2