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Posted: 10/19/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with the ability to handle high-pressure situations while maintaining empathy and respect. Proficient in managing sensitive information and utilizing customer service software effectively.
Highest-signal resume keywords
Customer Service ExperienceExceptional Interpersonal SkillsProficient Typing Skills (35 WPM)Familiarity With CRM SystemsProficiency In Microsoft Office Suite
About the role
Key responsibilities & impact- Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses
- Provide compassionate customer support using scripted and non-scripted responses
- Monitor a high volume of medical alerts and alarms
- Record call details, dispatches, and messages into a database in real time
- Communicate with empathy, respect, and patience to members
- Verify and update customer information in the system
- Troubleshoot alarm systems and report issues for timely maintenance
- Inquire about and recommend preventative healthcare services
- Manage access to highly sensitive materials and maintain strict confidentiality
- Talk and type simultaneously while navigating multiple screens and systems
- Complete new hire training and pass required compliance testing
- Perform other duties as assigned
Requirements
What you’ll need- High School Diploma or GED required
- 0–1 year of customer service experience, preferably in a contact center or healthcare settings
- Exceptional customer service and interpersonal skills
- Strong oral and written communication abilities
- Ability to remain calm and empathetic in high-pressure situations
- Self-motivated attitude with ability to work independently and collaboratively
- Proficient typing skills (35 WPM)
- Familiarity with customer service software and CRM systems (preferred)
- Ability to toggle between multiple screens and systems efficiently
- Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
- Willingness to work weekends, overtime, and flexible hours as needed
- Minimum internet speeds of 50Mbps download and 25Mbps upload required
- Ability to sit and work at a computer with headset for periods of time
- Able to lift up to 10 pounds and reach/bend to retrieve items in cabinets and shelves
- Ability to speak, hear, and see for the assigned work day
- Repetitive key stroke/data entry for the assigned work day
- Minimal ambulating
- Ability to answer a high volume of calls up to 100+ calls per day
- Must live in one of the eligible states listed in the posting
Benefits
Comp & perks- Medical, Dental, and Vision insurance
- Employer Paid Basic Life Insurance and AD&D
- Voluntary Life Insurance (Employee/Spouse/Child)
- Health Care and Dependent Care Flexible Spending Accounts
- Pre-Tax and Post-Tax Commuter and Parking Benefits
- 401(k) Retirement Savings Plan with Company Match
- Paid Time Off
- Paid Parental Leave
- Short-Term and Long-Term Disability
- Tuition Reimbursement
- Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryCall HandlingAlarm System TroubleshootingDatabase ManagementPreventative Healthcare Recommendations
Soft Skills
EmpathyCalmness Under PressureSelf-MotivationCollaborationStrong Communication Abilities
Tools & Technologies
Customer Service SoftwareCRM SystemsMicrosoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPoint
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Emergency CallsMedical AlertsConfidentialityContact CenterHealthcare Settings