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Posted: 10/19/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with the ability to handle high-pressure situations while maintaining empathy and respect. Proficient in real-time data entry and communication, with familiarity in customer service software and CRM systems.
Highest-signal resume keywords
Customer Service ExperienceStrong Oral And Written CommunicationProficient Typing Skills (35 WPM)Familiarity With Customer Service SoftwareAbility To Answer High Volume Of Calls
About the role
Key responsibilities & impact- Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses
- Provide compassionate customer support using scripted and non-scripted responses
- Monitor a high volume of medical alerts and alarms
- Record call details, dispatches, and messages into a database in real time
- Communicate with empathy, respect, and patience with members
- Verify and update customer information in the system
- Troubleshoot alarm systems and report issues for timely maintenance
- Inquire about and recommend preventative healthcare services
- Manage access to sensitive materials and maintain strict confidentiality
- Talk and type simultaneously while navigating multiple screens and systems
- Complete new hire training and required compliance testing
- Perform other duties as assigned
Requirements
What you’ll need- High School Diploma or GED required
- 0–1 year of customer service experience, preferably in a contact center or healthcare settings
- Exceptional customer service and interpersonal skills
- Strong oral and written communication abilities
- Ability to remain calm and empathetic in high-pressure situations
- Self-motivated attitude with ability to work independently and collaboratively
- Proficient typing skills (35 WPM)
- Familiarity with customer service software and CRM systems (preferred)
- Ability to toggle between multiple screens and systems efficiently
- Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
- Willingness to work weekends, overtime, and flexible hours as needed
- Minimum internet speeds of 50Mbps download and 25Mbps upload required
- Able to sit and work on a computer with headset for periods of time
- Able to lift up to 10 pounds and reach/bend to retrieve items in cabinets and shelves
- Ability to speak, hear and see for the assigned work day
- Repetitive keystroke/data entry for the assigned work day
- Ability to answer a high volume of calls up to 100+ calls per day
- Must live in Alabama, Arkansas, Florida, Georgia, Indiana, Idaho, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, or Wyoming
Benefits
Comp & perks- Medical, Dental, and Vision insurance
- Employer Paid Basic Life Insurance and AD&D
- Voluntary Life Insurance (Employee/Spouse/Child)
- Health Care and Dependent Care Flexible Spending Accounts
- Pre-Tax and Post-Tax Commuter and Parking Benefits
- 401(k) Retirement Savings Plan with Company Match
- Paid Time Off
- Paid Parental Leave
- Short-Term and Long-Term Disability
- Tuition Reimbursement
- Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Real-Time Data EntryCall DispatchingAlarm System TroubleshootingMicrosoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointTyping SkillsData EntryCustomer Information Verification
Soft Skills
EmpathyInterpersonal SkillsCalmness Under PressureSelf-Motivated AttitudeCollaborative Work
Tools & Technologies
Customer Service SoftwareCRM Systems
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Emergency CallsNon-Emergency CallsHealthcare ServicesConfidentialityPreventative Healthcare