Patient Services Representative II, OB/GYN
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Sutter HealthCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in patient interaction, appointment scheduling, and electronic health record management while ensuring compliance with healthcare regulations and maintaining patient confidentiality. Exhibits strong communication, organizational, and time management skills to effectively support patient care in a fast-paced environment.
Highest-signal resume keywords
Electronic Health Record ManagementPatient SchedulingInsurance Policies KnowledgeCommunication SkillsTime Management
About the role
Key responsibilities & impact- Serve as the first point of contact for patients entering the outpatient medical facility
- Greet and check in patients
- Verify patient information
- Schedule appointments
- Update electronic health records (EHR)
- Facilitate healthcare and insurance form completion
- Collect payments for services
- Gain patient, family/support group, and healthcare-provider confidence through competent performance and effective communication
- Adhere to organizational and local/state/federal regulations, codes, policies, and procedures
- Protect patient privacy and safety while delivering optimal patient care
- Perform specific departmental tasks as assigned
- Orient other staff to the department as needed
Requirements
What you’ll need- HS Diploma or equivalent education/experience
- 1-2 years as typically acquired in a similar environment
- Basic knowledge of insurance policies and procedures, as well as patient billing
- Ability to interpret written, oral, diagram, or schedule data and instructions
- Written and verbal communication skills
- Well-developed time management and organizational skills
- Ability to prioritize assignments and meet deadlines within standardized policies and procedures
- General knowledge of Microsoft Office Suite, including Word, Excel, and Outlook
- Ability to work independently and as part of a team in an interruption-prone environment
- Ability to identify, evaluate, and resolve standard problems using established options
- Ability to ensure patient Protected Health Information (PHI) privacy
- Ability to build collaborative relationships with peers and staff
- Ability to travel as needed between Sacramento and Elk Grove locations
Benefits
Comp & perks- Comprehensive benefits package
- Eligible positions include a comprehensive benefits package
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Check-InPatient BillingData InterpretationProblem ResolutionProtected Health Information (PHI) Compliance
Soft Skills
Effective CommunicationOrganizational SkillsTeam CollaborationIndependenceInterpersonal Skills
Tools & Technologies
Microsoft Office SuiteWordExcelOutlook
Industry Keywords
Outpatient Medical FacilityHealthcare RegulationsPatient CareConfidentialityLocal/State/Federal Regulations