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Carle HealthPosted 10/19/2026full-timeUrbana • Illinois • United StatesMid-LevelSenior💰 $18 - $29 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in patient registration, appointment scheduling, and managing patient communications while adhering to insurance coverage rules and maintaining a professional demeanor. Capable of handling office equipment and telephone systems effectively to support clinic operations.
Highest-signal resume keywords
Patient RegistrationAppointment SchedulingInsurance Coverage ProficiencyTelephone System CompetenceOffice Equipment Experience
About the role
Key responsibilities & impact- Coordinate and participate in daily clinic preparation
- Identify patients and perform patient check-in/check-out
- Post charges and manage cash
- Schedule patient appointments
- Register patients and set up accounts
- Handle phone calls and distribute messages according to practice communication standards
- Take and deliver messages to physicians, nurses, and others
- Manage incoming patient care requests related to in-basket activities, referrals, work queue activity, and incoming telephone calls
- Convey a positive image and provide information to meet patients’ needs
- Conduct oneself in a responsible, professional manner
Requirements
What you’ll need- Associate's Degree in a related field
- Experience with general office equipment
- Basic computer skills
- Proficient in insurance coverage rules, including eligibility, network coverage, and benefits
- Successful completion of mandatory insurance training and ongoing competency refreshers
- Competent in telephone systems
- Ability to accurately, completely, and promptly report medical information
- Full-time availability, Monday–Friday, 8:00 a.m.–5:00 p.m.
- Work authorization verification through Form I-9 and E-Verify
Benefits
Comp & perks- Comprehensive benefits package for team members and providers
- Equal Opportunity Employer
- E-Verify participation
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Check-In/Check-OutCharge PostingCash ManagementMedical Information ReportingBasic Computer Skills
Soft Skills
Professional ConductPositive Patient Interaction
Tools & Technologies
Telephone SystemsGeneral Office Equipment
Certifications & Qualifications
Associate's DegreeMandatory Insurance Training
Industry Keywords
Patient Care RequestsIn-Basket ActivitiesReferralsWork Queue ActivityWork Authorization Verification