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Bryant Park ConsultingPosted 10/20/2026full-timeRemote • United States, CanadaLead💰 CA$165,000 - CA$200,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in NetSuite configuration, implementation, and administration while ensuring client satisfaction through effective service delivery and account management. Capable of leading teams, mentoring staff, and advising clients on best practices in ERP solutions.
Highest-signal resume keywords
NetSuite ExperienceNetSuite CertificationsClient ManagementERP Best PracticesTechnical Account Management
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Act as subject matter expert and key contributor to service transition and service delivery for assigned accounts
- Ensure client satisfaction by addressing requests within defined SLAs, typically across 3–6 projects or as needed
- Proactively review workload and redistribute as necessary
- Conduct regular account reviews covering client satisfaction, process adherence, backlogs, service quality, and improvement opportunities
- Serve as primary lead/contact for assigned clients
- Review contracts for special terms and monitor time expended, billings, renewals, and profitability
- Lead and participate in initiatives to improve the maturity and growth of Managed Services delivery
- Train, mentor, and serve as subject matter expert for the team on technical and functional skill sets
- Advise clients on standard functionality and software and industry leading practices
- Act as primary Technical Account Manager for key accounts
- Help manage teams across multiple geographic regions
- Design dashboards to track KPIs and identify proactive changes to customer environments
Requirements
What you’ll need- Bachelor's or Advanced degree in Business, Accounting, Computer Science, Information Systems or MBA or equivalent work experience
- 4+ years of hands-on NetSuite experience, including configuration, implementation, consulting/administration, support, and escalations
- NetSuite Certifications heavily preferred - ERP Consultant, Administrator
- Experience and knowledge of best practices surrounding ERP
- Familiarity with common application integrations via Celigo, Boomi, and FarApp (NetSuite Connector), including Shopify, Amazon, 3PL, Salesforce, and Payroll systems
- Ability to successfully manage client and team interactions, and communicate with technical and non-technical audiences
- Willingness to travel up to 20% to be on-site with clients as needed
Benefits
Comp & perks- 401k with Company match up to 6%
- United Health Plan
- Dental insurance
- Vision insurance
- Life Insurance
- Accidental Death and Dismemberment insurance
- Reimbursement for approved training, continuing education, skills development, and professional certification programs and exams
- Flexible learning options
- Professional development opportunities
- Book clubs, speaking events, and annual retreats
- Flexible career paths without an ‘up-or-out’ model
- Emotional, mental, financial, physical, and social well-being resources
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
NetSuite ConfigurationNetSuite ImplementationNetSuite AdministrationNetSuite SupportNetSuite EscalationsKPI Dashboard DesignApplication IntegrationCeligo IntegrationBoomi IntegrationFarApp Integration
Soft Skills
Client Satisfaction ManagementTeam InteractionCommunication SkillsMentoringProactive Problem Solving
Tools & Technologies
NetSuiteCeligoBoomiFarAppShopifyAmazon3PL SystemsSalesforcePayroll Systems
Certifications & Qualifications
NetSuite ERP ConsultantNetSuite Administrator
Industry Keywords
Managed ServicesService TransitionService DeliveryProcess AdherenceClient ReviewsProfitability Monitoring