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Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting Linux-based systems, web applications, and cloud environments, with a strong focus on incident management and root cause analysis. Proficient in SQL for investigating application behavior and data-related issues while ensuring effective communication and collaboration in a 24/7 support operation.
Highest-signal resume keywords
Linux Environment SupportSQL Investigation SkillsAWS Cloud ExperienceIncident Management ProcessesAnalytical Problem-Solving
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Monitor applications, systems and alerts for potential issues and service disruptions
- Investigate, troubleshoot and resolve application and system incidents
- Lead or support P1 and other high-priority incidents
- Analyse application logs, system behaviour and error messages to identify root causes
- Collaborate with engineering and specialist teams to resolve complex issues and restore services
- Troubleshoot Linux-based systems, web applications, databases and cloud environments
- Use SQL and log analysis to investigate application behaviour, data issues and system errors
- Use monitoring, IT service management and remote monitoring tools to track incidents
- Follow incident, problem and change management processes
- Provide stakeholders with timely updates on incident progress, impact and resolution
- Maintain incident records, technical documentation and troubleshooting procedures
- Contribute to root cause analysis, incident reviews and service improvement initiatives
- Ensure clear shift handovers and continuity of support within a 24/7 operation
- Handle incidents and service requests in line with SLAs
- Support operational readiness and service continuity through system monitoring
- Participate in training, product familiarisation and knowledge-sharing activities
Requirements
What you’ll need- Experience in application support, technical support, production support or a similar IT support role
- Practical experience supporting Linux environments and troubleshooting web applications
- Working knowledge of AWS and cloud-based environments
- Experience using SQL to investigate application or data-related issues
- Ability to analyse complex logs, system alerts and error messages
- Understanding of monitoring tools, IT service management systems and incident management processes
- Experience troubleshooting on-premises, cloud or hybrid environments
- Ability to handle incidents according to priority, including critical incidents and appropriate escalation
- Strong analytical and problem-solving skills
- Clear written and verbal English communication skills
- Familiarity with Agile and DevOps ways of working
- Willingness to work in a 24/7 support operation and required shift schedule
- Experience providing out-of-hours, overnight or shift-based technical support
- Experience supporting production workloads in AWS or other cloud environments
- Exposure to business-critical, high-availability or regulated systems
- Knowledge of networking fundamentals and infrastructure troubleshooting
- Experience contributing to root cause analysis, post-incident reviews and service improvement initiatives
Benefits
Comp & perks- Remote / Home-Based
- 4 days on / 4 days off schedule
- Structured training and onboarding
- Training, technical workshops, product familiarisation, and knowledge-sharing activities
- Occasional participation in client activities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Application SupportTechnical SupportProduction SupportLog AnalysisSystem MonitoringTroubleshooting Web ApplicationsCloud Environment TroubleshootingRoot Cause AnalysisService Improvement InitiativesNetworking Fundamentals
Soft Skills
Clear Communication SkillsAnalytical SkillsProblem-Solving Skills
Tools & Technologies
Monitoring ToolsIT Service Management SystemsRemote Monitoring Tools
Industry Keywords
24/7 Support OperationHigh-Availability SystemsRegulated SystemsAgile MethodologiesDevOps Practices