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Careers at CrownCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in coordinating technology solution installations and customer engagement, with strong analytical and problem-solving capabilities. Proficient in technical support, project documentation, and effective communication with diverse stakeholders.
Highest-signal resume keywords
Project CoordinationTechnical SupportCustomer EngagementData AnalysisIndustry 4.0 Technologies
About the role
Key responsibilities & impact- Coordinate projects and visits with customers and local resources
- Oversee installation and commissioning of technology solutions at customer facilities and testing/demo locations
- Attend cadence meetings and conference calls while on site to keep remote groups informed
- Serve as the primary technical resource on site for customer stakeholders and employees
- Provide troubleshooting assistance for local service teams and global support teams
- Collaborate with Engineering and other departments as needed
- Monitor industry trends, best practices, and emerging technologies
- Lead meetings and conference calls with customers and internal resources
- Prepare for site visits through programming, firmware testing, server and equipment software configuration or updates, and review of customer CAD drawings
- Analyze and interpret data to support customer and departmental decisions
- Document customer experiences, test results, status updates, issues, learnings, and project milestones
- Contribute to the Support Wiki
- Present solution-development and customer-project updates to Management
- Assist Sales, Engineering, Marketing, and Service with customer-facing strategies, processes, and documents
- Onboard customer end-users and stakeholders to support adoption of new technology
- Create materials and collateral for Sales, Service, Service Training, Marketing, and customers
- Drive adoption of Industry 4.0 technologies through change management and training programs
- Perform other duties as assigned
Requirements
What you’ll need- 5-7 years related experience
- Associate's degree in Computer Science, IT, Mechanical Electronics, or Industrial Engineering
- Non-degree candidates considered with 12+ years of related experience and a high school diploma or GED
- Must have valid driving privileges
- Extensive travel and overnight stays (over 20%)
- Four-year degree in Electronics, Information Technology, Industrial Engineering, or Engineering preferred
- Advanced computer skills preferred
- Interpersonal skills preferred
- Technical field experience in the lift truck industry desired
- Self-motivated to make big-picture decisions without direct supervision
- Comfortable speaking in front of larger groups
- Excellent communication, relationship building, time management, analytical, and problem-solving skills
- Legally authorized to work in the United States
- Must not require current or future work authorization sponsorship
Benefits
Comp & perks- Health/Dental/Vision/Prescription Drug Plan
- Flexible Benefits Plan
- 401K Retirement Savings Plan
- Life and Disability Benefits
- Paid Parental Leave
- Paid Holidays
- Paid Vacation
- Tuition Reimbursement
- Excellent wage and benefits package for full-time employees
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ProgrammingFirmware TestingServer ConfigurationEquipment Software UpdatesData InterpretationCAD Drawing ReviewTechnical Field ExperienceAdvanced Computer SkillsChange ManagementTroubleshooting
Soft Skills
Excellent CommunicationInterpersonal SkillsRelationship BuildingTime ManagementProblem-Solving
Industry Keywords
Lift Truck IndustryTechnology SolutionsCustomer SupportEmerging TechnologiesBest PracticesSales StrategiesService TrainingCustomer-Facing ProcessesOnboardingCollaboration