Careers at Crown

Technician

• Install, maintain, and repair electrical and mechanical systems across the facility
• Adhere to safety protocols when performing work on Crown property
• Apply high-quality craftsmanship to electrical and mechanical system installation
• Troubleshoot and repair machinery using testing equipment, technical manuals, and remote support
• Read and interpret electrical and mechanical drawings for equipment and plant repairs
• Troubleshoot PLCs, welders, HMIs, VFDs, and related systems
• Organize projects, provide direction to team members, and assist in training new personnel
• Install and maintain jib and bridge-type crane structures
• Identify, source, or fabricate parts for equipment repairs
• Document maintenance activities using the work order system
• Execute preventive maintenance, work orders, and track parts inventory and labor time using the CMMS
• Prepare and deliver shift reports across departments and shifts
• Operate trucks, forklifts, scissor lifts, boom lifts, and other construction and lifting equipment
• Work 1st, 2nd, or 3rd shift, with possible overtime
• Perform other duties as assigned

Equipment Service Maintenance Technician

Sales

• Sell contract maintenance programs for material handling equipment and catalog parts
• Pursue new business and develop key existing accounts in an assigned territory
• Analyze opportunities, identify key personnel, and develop business relationships through cold calls, presentations, and lead follow-up
• Develop sales strategies, proposals, and forecasts
• Develop and conduct product demonstrations and sales presentations
• Prepare quotations, cost reports, performance reports, and customer correspondence
• Develop a territory management plan to maximize customer time, seek new business, and enhance customer retention
• Monitor customer satisfaction
• Maintain accurate records of sales calls, customer files, and sales activity using online resources
• Discuss sales activities with management

Aftermarket Sales Representative

Field Engineer

• Troubleshoot, diagnose, and repair Crown and other makes of lift trucks
• Perform assigned planned maintenance on customer lift trucks
• Maintain a service van and its inventory
• Process paperwork after completing each job

Field Service Technician

Clerk

• Pull orders, ship and receive parts, put up stock, and press forklift tires
• Perform inventory control, including cycle counts of stockroom, vans, and customer consignments
• Process inbound and outbound parts returns
• Assist with year-end processing and reporting
• Maintain records and files
• Maintain a clean and safe working environment
• Answer and process incoming parts calls from customers and service technicians

Parts Shipping/Receiving Clerk

General

• Maximize sales of warehouse products such as racks, mezzanines, and ancillary equipment
• Manage large warehouse solutions projects initiated by sales staff
• Support sales staff with customer visits, equipment sourcing, quotations, and order processing
• Generate new business through internally provided leads, prospecting, and networking
• Prepare sales forecasts and assist with sales strategies, proposals, and presentations
• Identify, recommend, and conduct warehouse solutions training for sales staff
• Communicate with associated product vendors
• Define specifications for customer applications
• Draw full-size scalable CAD drawings as required
• Review drawings, quotations, quantities, and capacity calculations
• Close sales to meet warehouse product quotas
• Manage installation projects

Warehouse Solutions Specialist

• Troubleshoot, diagnose and repair industrial batteries and chargers
• Perform all assigned planned maintenance on customer industrial batteries and chargers
• Maintain a service van and its inventory
• Process paperwork after completion of each job

Battery and Charger Technician

• Troubleshoot, diagnose, and repair Crown and other makes of lift trucks
• Perform assigned planned maintenance on customer lift trucks
• Maintain a service van and its inventory
• Process paperwork after completion of each job
• Work Friday–Monday, 4x10s, first shift from 5:00 AM to 3:30 PM

• Troubleshoot, diagnose, and repair Crown and other makes of lift trucks
• Perform assigned planned maintenance on customer lift trucks
• Maintain a service van and its inventory
• Process paperwork after completing each job
• Provide local customer support for material handling equipment and related services

Customer Support

• Answer and process incoming parts calls from customers and service technicians
• Pull orders, receive and put up stock
• Order parts and develop relationships with Crown factory and outside vendors
• Enhance customer retention by monitoring customer satisfaction with parts support and responding to customer concerns and requests
• Maintain direct contact with current and prospective customers
• Prepare customer quotes
• Process paperwork
• Perform inventory control, including cycle counts of stockroom, vans, and customer consignments

Parts Customer Care Representative

• Troubleshoot, diagnose, and repair Crown and other makes of lift trucks
• Perform assigned planned maintenance on customer lift trucks
• Maintain a service van and its inventory
• Process paperwork after completion of each job

• Participate in lead generation, making sales calls to qualify prospects, proposal and follow-up, and possibly closing sales
• May be involved in telemarketing efforts and/or tracking and follow-up of sales leads and inquiries
• May assist related departments such as rental, allied, and accounts receivable as needed
• Participate in training activities

Sales Intern

• Troubleshoot, diagnose, and repair Crown and other makes of lift trucks
• Perform assigned planned maintenance on customer lift trucks
• Maintain a service van and its inventory
• Process paperwork after completing each job
• Provide local field service and customer support for material handling equipment

• Troubleshoot, diagnose, and repair Crown and other makes of lift trucks
• Perform assigned planned maintenance on customer lift trucks
• Maintain a service van and its inventory
• Process paperwork after completion of each job
• Provide local field service support for material handling equipment and customer needs