Careers at Crown

Account Executive

• Sell contract maintenance programs for material handling equipment and catalog parts
• Pursue new business and develop key existing accounts in an assigned territory
• Analyze opportunities, identify key personnel, and develop business relationships through cold calls, presentations, and lead follow-up
• Develop sales strategies, proposals, and forecasts
• Conduct product demonstrations and sales presentations
• Prepare quotations, cost reports, performance reports, and customer correspondence
• Develop a territory management plan to maximize customer time, seek new business, and enhance customer retention
• Monitor customer satisfaction
• Maintain accurate records of sales calls, customer files, and sales activity information using online resources
• Discuss sales activities with management

Aftermarket Sales Rep

Field Engineer

• Troubleshoot, diagnose, and repair Crown and other makes of lift trucks
• Perform assigned planned maintenance on customer lift trucks
• Maintain a service van and its inventory
• Process paperwork after completion of each job

Field Service Technician

• Troubleshoot, diagnose, and repair Crown and other makes of lift trucks
• Perform assigned planned maintenance on customer lift trucks
• Maintain a service van and its inventory
• Process paperwork after completing each job

Sales

• Manage the Aftermarket Sales Department to maximize sales of material handling service and parts, industrial battery service, and operator training within the branch territory
• Develop sales strategies and conduct sales meetings
• Coordinate activities among other managers and ensure proper communication
• Review and approve sales-related functions as required
• Increase customer satisfaction and retention
• Maintain direct contact with current and prospective Branch and National Accounts customers
• Recruit, select, train, develop, and counsel direct reports
• Review accounts receivables and vendor invoicing
• Recommend payment terms and write-offs

Aftermarket Sales Manager

Associate

• Deliver parts to existing consignment and non-consignment customers
• Train customers on parts ordering procedures and inventory organization requirements
• Identify and sell additional parts products to existing accounts
• Maintain proper paperwork and account management files
• Maintain accurate, organized, and timely parts inventories within the van and customer locations
• Perform other duties as assigned inside and outside the parts department

Field Parts Associate

• Troubleshoot, diagnose, and repair Crown and other makes of lift trucks
• Perform assigned planned maintenance on customer lift trucks
• Maintain a service van and its inventory
• Process paperwork after completing each job
• Safely operate lift trucks
• Provide field service support to customers

• Sell select products in a geographical territory and/or assigned accounts
• Assist other sales positions with territory management and communication through a team approach
• Participate in corporate and local campaigns
• Make sales calls in person and over the telephone to qualify prospects
• Generate leads
• Gather information and track and follow up on leads and inquiries
• Participate in training activities locally, in the field, and occasionally at the New Bremen, Ohio corporate headquarters
• Collaborate with various departments within the branch

Sales Representative

Technician

• Create and maintain 2D kanban barcode labels
• Maintain kanban containers and order new containers when required
• Troubleshoot kanban issues with Bills of Material (BOM)
• Provide data to support material flow improvements and optimize kanban levels
• Manage spreadsheets of manufactured parts in the kanban system
• Determine material replenishment strategies and kanban sizes for new manufactured parts
• Support manufacturing personnel and assembly operators by determining material storage space requirements
• Support implementation of kanban systems with Purchasing, Production and Inventory Control, and suppliers
• Investigate and resolve material shortage issues
• Work with line stock handlers and assemblers to improve processes and flow
• Communicate issues and resolutions between assembly lines, planners, and materials teams
• Provide general lean manufacturing support
• Perform other duties as assigned

Process Technician I – Plant 1 and 2 Materials

• Troubleshoot, diagnose, and repair Crown and all other makes of lift trucks
• Perform all assigned planned maintenance on customer lift trucks
• Maintain a service van and its inventory
• Process paperwork after completion of each job

• Troubleshoot, diagnose and repair Crown and all other makes of lift trucks
• Perform all assigned planned maintenance on customer lift trucks
• Process paperwork after completion of each job
• Perform welding and fabrication

Shop Service Technician

• Process orders, monitor inventories, initiate and track delivery, and invoice for new equipment, used equipment, and warehouse products
• Maintain complete files on all orders
• Approve and code vendor invoices for payment
• Handle vendor payment inquiries
• Communicate and process all required leasing documents
• Monitor company forklift fleet inventories
• Process credits and re-invoice equipment when necessary
• Track warranty registration and complete warranty installation
• Generate required reports
• Order supplies and sales literature
• Assist other departments as needed

Sales Coordinator

• Troubleshoot, diagnose, and repair industrial batteries and chargers
• Perform assigned planned maintenance on customer industrial batteries and chargers
• Maintain a service van and its inventory
• Process paperwork after completing each job

Aftermarket Sales Rep

Field Service Technician

Field Service Technician

Field Service Technician

Field Service Technician

Aftermarket Sales Manager

Field Parts Associate

Field Service Technician

Sales Representative

Process Technician I – Plant 1 and 2 Materials

Field Service Technician

Shop Service Technician

Sales Coordinator

Field Service Technician

Battery and Charger Technician