Carestream

Field Engineer

Carestream
Posted 10/20/2026full-timeRemote • New York • United StatesJuniorMid-Level💰 $33 - $42 per hourWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in installing, troubleshooting, and maintaining diagnostic imaging and electronic equipment, with a strong focus on customer service and compliance with regulatory standards. Proficient in managing customer relationships and effectively communicating technical solutions.

Highest-signal resume keywords
Field Service EngineeringDiagnostic Imaging ExperienceCustomer Relationship ManagementElectronic and Mechanical Problem SolvingPreventative Maintenance

Tech Stack

Tools & technologies
Ray

About the role

Key responsibilities & impact
  • Support the X-Ray Systems business as a Field Service Engineer
  • Manage customer relationships through effective technical support
  • Install, troubleshoot, service, and maintain equipment at customer sites
  • Service laser printers, networks, CR and DR X-ray imaging equipment, radio fluoroscopy equipment, and other hospital equipment
  • Generate service revenue by offering solutions aligned with the service portfolio
  • Conduct proactive customer visits and provide regular communications to customers and internal stakeholders
  • Identify and resolve customer issues, following escalation processes when appropriate
  • Set clear expectations and meet customer commitments and arrival times
  • Participate in regional teamwork, mentoring, and process improvement
  • Operate in compliance with state and federal regulations and quality and safety requirements
  • Manage company assets, tools, test equipment, vehicles, expenditures, parts, and documentation
  • Complete timesheets, service work orders, expense reports, Field Change Orders, preventative maintenance, installation documents, and service documentation
  • Independently diagnose and resolve electronic, network, and mechanical problems
  • Complete preventative maintenance, Field Change Orders, installations, and related tasks
  • Provide telephone, remote technical support, and remote diagnostics when requested

Requirements

What you’ll need
  • Associate Degree in electronics or equivalent combination of education and experience
  • 2+ years of experience in diagnostic imaging or 4+ years of experience in the electronics industry, preferably in a field service environment
  • Knowledge of computers and networking
  • PC competency, including Microsoft Office Suite
  • Ability to apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment
  • Knowledge and use of necessary tools and test equipment
  • Ability to understand and utilize technical vocabulary
  • Ability to read and interpret schematics and site drawings with minimal assistance
  • Strong organizational and multitasking skills, self-discipline, and autonomy to work independently
  • Ability to adapt to changing work requirements in a complex, fast-paced environment
  • Ability to operate effectively in a team-driven environment and share knowledge
  • Exceptional customer service skills
  • Written and verbal communication skills
  • Must have and maintain a valid driver’s license and driving record compliant with Fleet Policy
  • Experience with X-Ray or complex medical devices and knowledge of Carestream equipment are desired
  • Must adhere to customer-required certification/credentialing for facility admission

Benefits

Comp & perks
  • Company-provided vehicle
  • Laptop
  • Cell phone
  • Annual incentive plan
  • Benefits package
  • Home office arrangement
  • Occasional overnight travel accommodation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Installation and TroubleshootingElectronic Theory ApplicationMechanical Theory ApplicationNetworking Theory ApplicationReading SchematicsService DocumentationPreventative MaintenanceTechnical Vocabulary UtilizationRemote Technical SupportDiagnostic Equipment Use
Soft Skills
Exceptional Customer ServiceStrong Organizational SkillsMultitaskingSelf-DisciplineEffective Communication
Tools & Technologies
Test EquipmentMicrosoft Office SuiteX-Ray Imaging EquipmentLaser PrintersNetwork SystemsRadio Fluoroscopy EquipmentCarestream Equipment
Certifications & Qualifications
Valid Driver’s LicenseCustomer-Required Certification
Industry Keywords
Field Service EnvironmentHealthcare EquipmentRegulatory ComplianceQuality and Safety RequirementsCustomer Commitment