Customer Operations Representative – 6m FTC
Carwow.es
Posted: 10/19/2026
Operations Excellence Consultant
Bloq.it
Posted: 10/15/2026
Employee Benefit Ops Analyst
Otonomee | B Corp™
Posted: 10/14/2026
Deal Desk Consultant – OPS
Hyland
Posted: 10/9/2026
Infrastructure Operations Analyst
Cloudflare
Posted: 10/9/2026
Crypto Fund Operations Manager
Re7 Capital
Posted: 10/3/2026
Hub Steering and Operations Manager
Volkswagen Group
Posted: 9/25/2026
Operations Customer Expert – Dutch
Velenosi & Meredith Consulting
Posted: 9/25/2026
Field Operations Coordinator – Operations Manager
TSMG Holding
Posted: 9/22/2026
Operations, Commercial Excellence Trainee
Greenvolt Group
Posted: 9/17/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills by effectively managing customer interactions across multiple channels, ensuring timely responses, and maintaining high satisfaction levels. Capable of identifying process improvements and collaborating with team members to enhance service quality.
Highest-signal resume keywords
Customer Service ExperienceProactive Problem SolvingExcellent Spoken And Written EnglishWorkload ManagementProcess Improvement
About the role
Key responsibilities & impact- Serve as the first point of contact for customers across phone, email, and chat
- Manage workload and volumes, prioritize urgent requests, and ensure timely responses
- Identify and address potential bottlenecks
- Meet or exceed workload targets and response times
- Manage workloads with the manager during peak periods
- Handle customer requests in a timely manner
- Take ownership of assigned tasks, processes, timelines, and deliverables
- Monitor customer interactions and implement solutions to maintain customer satisfaction
- Collaborate with team members, specialists, and other departments
- Share knowledge and best practices to improve customer service and call resolution efficiency
- Deliver customer support according to established quality standards and guidelines
- Handle customer information accurately
- Pursue self-improvement and professional development
- Identify process improvement opportunities
- Use feedback to refine processes, improve service quality, and enhance performance
- Resolve customer issues at the first point of contact and minimize escalated calls
- Share customer feedback insights to improve products or services
- Provide friendly, personalized, empathetic, patient, and professional support
- Participate in the interview process: Talent Partner screening, Hiring Manager interview, and Culture Interview
Requirements
What you’ll need- Experience of working in a busy phone-based environment
- Experience making outbound calls and sending emails to customers
- Proactive, self-starting mentality
- Positive attitude when facing challenges
- Willingness to go above and beyond to provide excellent service
- Excellent spoken and written English
- Ability to work a rotating shift pattern: 5 working days/week, 40 hours/week, 9am–8pm, Monday–Sunday
- Ability to work 3 days per week in the Porto office
- Right to work in the job location without sponsorship
Benefits
Comp & perks- Share options
- Private Healthcare
- Meal Allowance (8,32€ per working day)
- Enhanced holiday package, plus Bank Holidays
- 28 days annual leave
- 1 day for your wedding
- 1 day off when you move house
- 30 days of annual leave per year from the third year anniversary
- 35 days of annual leave per year from the tenth year anniversary
- Option to buy 3 extra days of holiday per year
- Work from abroad for a month
- Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies
- The latest tech (Macbook or Surface)
- Up to £500/€550 home office allowance
- Generous learning and development budget
- Regular social events
- Referral bonus
- Hybrid working
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Phone-Based Customer SupportEmail CommunicationOutbound CallingCustomer Interaction MonitoringCall Resolution Efficiency
Soft Skills
EmpathyPositive AttitudeSelf-ImprovementCollaborationOwnership
Industry Keywords
Customer SatisfactionQuality StandardsFeedback ImplementationRotating Shift PatternWorkload Targets