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Cayuse HoldingsPosted 10/19/2026full-timeHonolulu • Hawaii • United StatesMid-LevelSenior💰 $70,000 - $76,500 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced technical knowledge in IT support, including troubleshooting hardware, software, and network systems. Proficient in IT systems setup and maintenance, with a strong focus on customer service and problem-solving skills.
Highest-signal resume keywords
CompTIA Security+ CertificationSecret Security ClearanceNetwork Performance EvaluationsIT Ticketing SystemsRemote Support Tools
About the role
Key responsibilities & impact- Provide on-site technical support to field offices through IT infrastructure and end-user device wellness checks
- Perform network performance evaluations and troubleshoot connectivity issues
- Review, maintain, and verify conference room equipment and setup requirements
- Provide technical assistance for desktops, laptops, printers, and peripherals
- Set up, configure, and maintain IT equipment according to organizational policies
- Troubleshoot hardware, software, and network issues and provide resolutions
- Assist with training on IT equipment disposal processes and compliance policies
- Use remote support tools to provide off-site assistance when necessary
- Track, monitor, and resolve IT issue tickets
- Document issue resolutions and provide feedback to improve IT support processes and systems
- Collaborate with team members on proactive measures to improve IT performance and reliability
- Travel regularly to various field offices for direct on-site technical support and equipment wellness checks
- Report to the Project Manager
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor’s degree in Information Technology, Computer Science, or a related field; equivalent work experience in lieu of a degree will be considered
- Minimum of four (4) years of experience in IT roles, including field and/or user support
- CompTIA Security+ certification is mandatory
- Secret Security Clearance is required
- Must be able to pass a background check and may require additional project/client background checks
- Advanced technical knowledge and troubleshooting skills related to hardware, software, and network systems
- Proficient with IT systems setup, maintenance, and end-user support
- Knowledge of IT ticketing systems and remote support tools
- Skilled in conducting network performance evaluations and resolving connectivity issues
- Must possess problem-solving skills
- Must be capable of working with remote support tools and ticketing systems and willing to travel
- Excellent problem-solving, analytical, communication, and interpersonal skills
- Ability to respond effectively to customers with a sense of urgency
- Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, and Acrobat
- Highly motivated with the ability to manage multiple tasks
- Ability to forge new relationships, individually and as part of a team
- Must be a self-starter able to work independently and as part of a team
- Ability to lift, transport, and install IT equipment weighing up to 50 pounds
- Preferred: CompTIA A+
- Preferred: Microsoft Certified: Modern Desktop Administrator Associate
Benefits
Comp & perks- Medical, Dental and Vision Insurance
- Wellness Program
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Short-Term and Long-Term Disability options
- Basic Life and AD&D Insurance (Company Provided)
- Voluntary Life and AD&D options
- 401(k) Retirement Savings Plan with matching after one year
- Paid Time Off
- May be asked to travel for business or professional development purposes
- Flexible schedule may include holidays and hours outside normal business hours
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Troubleshooting HardwareTroubleshooting SoftwareTroubleshooting Network SystemsIT Systems SetupIT Equipment MaintenanceEnd-User SupportNetwork Connectivity ResolutionTechnical DocumentationIssue Ticket TrackingIT Equipment Installation
Soft Skills
Problem-Solving SkillsAnalytical SkillsCommunication SkillsInterpersonal SkillsAbility to Work Independently
Tools & Technologies
Microsoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft AcrobatAdobe Toolsets
Certifications & Qualifications
CompTIA A+Microsoft Certified: Modern Desktop Administrator Associate
Industry Keywords
IT InfrastructureEnd-User Device Wellness ChecksField Office SupportTechnical AssistanceCompliance Policies