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Cayuse HoldingsCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive IT technical support experience, particularly in providing end-user assistance and troubleshooting for desktop hardware and software in a government environment. Proficient in managing IT equipment lifecycle and ensuring compliance with security and configuration policies.
Highest-signal resume keywords
IT Technical Support Experience8570 Information Assurance CertificationMicrosoft Windows 10 and 11 SupportServiceNow ExperienceDesktop Hardware Troubleshooting
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Provide advanced technical, operational, and training support to end users and technical teams for PC desktop hardware, output devices, and software packages
- Install, configure, and test desktops, laptops, printers, scanners, and other peripherals
- Configure operating systems, apply baseline images, set system parameters, and follow security and configuration policies
- Install, configure, and validate shrink-wrap and application software, including version checks, license verification, patches, and updates
- Troubleshoot PC, output device, and peripheral incidents using hardware and software diagnostics
- Coordinate and track hardware repairs and replacements with vendors, maintenance providers, and internal stakeholders
- Resolve desktop and output device issues involving LAN components and escalate to network or system administrators when appropriate
- Evaluate and optimize system configurations, software deployments, and desktop standards
- Document incidents, resolutions, configuration changes, and installation procedures in ticketing or knowledge management systems
- Provide user training and one-on-one assistance on hardware, software, and peripheral usage
- Assist with standard operating procedures, checklists, and support documentation
- Report to the Program Manager
- Perform other duties as assigned
Requirements
What you’ll need- Associate’s degree (AA/AS) from an accredited college in a related discipline, or equivalent combination of education and related experience
- Minimum of eight (8) years of professional, directly applicable IT technical support experience
- Current 8570 Information Assurance (IA) Baseline Certification at IAT Level I (e.g., A+ CE, Network+ CE, SSCP, CCNA-Security)
- Experience providing end-user support in a government environment
- Comprehensive knowledge of IT technical support practices, including incident resolution, problem management, and user assistance
- Knowledge of lifecycle replacement of IT equipment, including planning, deployment, and decommissioning activities
- Hands-on experience supporting Microsoft Windows 10 and Windows 11 in an enterprise environment
- Proficiency supporting Microsoft Office 2013 and Office 365 productivity suites
- Experience using ServiceNow or a similar IT service management/ticketing system
- Experience installing, configuring, and maintaining enterprise printer and multifunction devices, including Xerox, Lexmark, HP, and Ricoh platforms
- Monday through Friday availability for an eight-hour shift between 6:00 a.m. and 6:00 p.m. local time; infrequent after-hours support may be required
- Secret Clearance is required
- Must be able to pass a background check and potentially additional project/client background checks
- Problem-solving skills
- Exceptional oral and written communication skills
- Ability to respond effectively to customers with a sense of urgency
- Proficiency in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, and Acrobat
- Ability to manage multiple tasks simultaneously
- Ability to work independently and as part of a team
- Must be able to work onsite in the main office
- Must be physically and mentally able to perform duties for extended periods
- Ability to use computers and office productivity tools with sufficient speed
- Ability to sit for long periods while looking at a computer screen
- May be required to work flexible schedules, holidays, or hours outside normal business hours
- May be required to travel for business or professional development
Benefits
Comp & perks- Medical, Dental and Vision Insurance
- Wellness Program
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Short-Term and Long-Term Disability options
- Basic Life and AD&D Insurance (Company Provided)
- Voluntary Life and AD&D options
- 401(k) Retirement Savings Plan with matching after one year
- Paid Time Off
- Flexible schedule may include holidays
- Business or professional development travel opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Desktop Hardware InstallationOperating System ConfigurationApplication Software InstallationIncident ResolutionProblem ManagementMicrosoft Office 2013 and 365 ProficiencyPrinter and Multifunction Device SupportSystem Configuration OptimizationUser TrainingDocumentation Management
Soft Skills
Problem-Solving SkillsExceptional Communication SkillsCustomer Service OrientationAbility to Manage Multiple TasksTeam Collaboration
Tools & Technologies
ServiceNowMicrosoft WindowsMicrosoft OfficeAdobe AcrobatXerox PrintersLexmark PrintersHP PrintersRicoh Printers
Certifications & Qualifications
8570 Information Assurance CertificationA+ CENetwork+ CESSCPCCNA-Security
Industry Keywords
IT Technical Support PracticesEnd-User SupportGovernment EnvironmentLifecycle Replacement of IT EquipmentSecurity and Configuration Policies