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Computer World ServicesPosted 10/20/2026full-timeBethesda • Maryland • United StatesJuniorMid-Level💰 $80,000 - $105,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Configuration Management and Change Management processes, ensuring accurate documentation and compliance while collaborating effectively with cross-functional teams. Proficient in utilizing ITIL principles and tools to enhance operational efficiency and governance.
Highest-signal resume keywords
Configuration ManagementChange ManagementITIL ProcessesServiceNowITIL Foundation v4 Certification
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Support governance, quality, and operational execution of Configuration Management (CMDB) and Change Management processes
- Document and maintain configuration items in the CMDB
- Ensure accurate records of hardware, software, and related components
- Baseline configuration items and ensure they are documented and controlled
- Track configuration item changes and update the CMDB
- Verify and validate configuration item information with stakeholders
- Assist with assessing change impacts on configuration items
- Identify configuration items affected by change requests
- Ensure changes are documented and recorded in the CMDB
- Verify and audit configuration item changes for accuracy and compliance
- Coordinate the lifecycle of Normal, Standard, and Emergency Changes
- Perform quality checks on change submissions, including risk, impact, backout plan, and testing evidence
- Validate risk scoring and submission completeness before TRB and CAB review
- Maintain the enterprise change calendar and identify scheduling conflicts and risk overlaps
- Prepare CAB materials and documentation
- Track Post-Implementation Reviews and monitor change success rate and documentation compliance
- Escalate high-risk or non-compliant changes to the Change Manager
- Assess Configuration Management processes and identify improvements
- Collaborate on approved process improvements and stay current with industry best practices
- Identify opportunities to implement AI tools and efficiencies
- Work closely with infrastructure, application, security, risk, and audit teams
Requirements
What you’ll need- 2+ Years experience supporting configuration and change management environment, requirements gathering, and documentation
- Experience with the ITIL processes: configuration, change, release, production migration
- Knowledge of Change Management principles and practices
- Knowledge of Configuration Management principles and practices
- Familiarity with Configuration and Change Management tools and databases, such as ServiceNow
- Knowledge of IT infrastructure and support
- Experience developing, writing and implementing SOPs
- Strong attention to detail and organizational skills
- Good communication and interpersonal skills
- Ability to work effectively in a team environment
- Strong experience with Microsoft M365 Suite, PowerBI
- Hands-on experience with ITSM tools (e.g., ServiceNow, BMC, Jira Service Management)
- Eagerness to learn and adapt to evolving technologies and processes
- Excellent coordination and follow-up skills
- Ability to challenge and enforce governance standards diplomatically
- Strong stakeholder communication skills
- ITIL Foundation v4 Certification (required)
- Public Trust Moderate (Tier 2)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Configuration Item DocumentationChange Impact AssessmentRisk ScoringSOP DevelopmentQuality ChecksPost-Implementation Review TrackingChange Calendar ManagementConfiguration Management PrinciplesChange Management PrinciplesIT Infrastructure Knowledge
Soft Skills
Attention to DetailOrganizational SkillsCommunication SkillsInterpersonal SkillsTeam Collaboration
Tools & Technologies
Microsoft M365 SuitePowerBIITSM ToolsBMCJira Service Management
Certifications & Qualifications
ITIL Foundation v4 CertificationPublic Trust Moderate (Tier 2)
Industry Keywords
Configuration Management Database (CMDB)Change RequestsNormal ChangesStandard ChangesEmergency ChangesGovernance StandardsRisk OverlapsIndustry Best PracticesAI Tools ImplementationStakeholder Communication