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Posted: 10/20/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing the collections lifecycle, analyzing financial data, and implementing risk mitigation strategies within a payments environment. Proficient in utilizing case management systems and payment processing platforms to enhance operational efficiency and compliance.
Highest-signal resume keywords
Payments Risk ManagementACH Return Codes KnowledgeFinancial Data AnalysisCase Management Systems ProficiencyChargeback Lifecycle Expertise
About the role
Key responsibilities & impact- Oversee the end-to-end collections lifecycle for merchant accounts with outstanding balances
- Review aging reports and prioritize collection queues based on risk exposure, account status, and recovery probability
- Initiate and track merchant outreach, coordinate repayment plans, and escalate unresolved accounts
- Maintain accurate collections records, correspondence, and outcomes in case management systems
- Identify systemic patterns contributing to collections volume and recommend process or policy improvements
- Oversee review and processing of funding returns from ACH rejects, closed accounts, disputed transactions, or compliance holds
- Investigate root causes of return activity and determine appropriate remediation, risk action, or further investigation
- Coordinate with Payments Operations and Accounting for return processing and reconciliation
- Monitor return-rate thresholds and flag accounts approaching network or internal limits
- Investigate accounts with elevated collections or return risk using transaction history, financial data, and public information
- Identify fraud indicators and initiate appropriate risk actions
- Support account and portfolio evaluations of financial health, compliance standing, and risk acceptability
- Participate in underwriting reviews for merchants requiring reassessment of processing limits or account status
- Serve as an escalation point for complex or high-exposure cases
- Approve, document, and execute escalations, exceptions, and restricted tasks within assigned authority limits
- Partner with senior management on high-risk or high-value cases
- Analyze collections and funding-return data for trends, anomalies, and risk concentrations
- Prepare management reporting on collections performance, return activity, recovery rates, and open exposure
- Contribute to firmwide risk reporting and special projects
Requirements
What you’ll need- Bachelor’s degree or equivalent experience
- 3+ years of experience in payments risk, collections, chargeback management, or financial investigations
- Strong working knowledge of ACH return codes, chargeback lifecycle, and dispute resolution processes
- Experience with merchant acquiring, payment processing, or fintech risk operations
- Ability to analyze financial data and draw sound, defensible risk conclusions
- Excellent written and verbal communication skills; comfortable engaging merchants and senior stakeholders
- High attention to detail and ability to manage multiple open cases under competing deadlines
- Proficiency with case management systems, Excel, BI platforms, and payment processing platforms
- Familiarity with Visa and Mastercard operating regulations related to disputes, returns, and fraud controls
- Experience with real-time transaction monitoring tools
- Knowledge of NACHA Operating Rules and Regulation E as they apply to ACH returns and unauthorized transactions
- Experience supporting or conducting collections in a regulated payments environment
- Ability to read, write, speak and understand English in a business environment
Benefits
Comp & perks- Work from Home
- Employee Belonging Groups
- Healthcare: Dental, Medical, and Vision
- Paid Vacation, Volunteer, and Holiday Time Off
- Bonus opportunity
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Collections ManagementFinancial InvestigationsDispute Resolution ProcessesTransaction Monitoring ToolsNACHA Operating Rules KnowledgeRegulation E ComplianceMerchant Acquiring ExperiencePayment Processing ExpertiseData AnalysisRisk Assessment
Soft Skills
Excellent Communication SkillsAttention to DetailAbility to Manage Multiple CasesStakeholder EngagementProblem-Solving
Tools & Technologies
Case Management SystemsExcelBI PlatformsPayment Processing Platforms
Industry Keywords
Payments IndustryCollectionsChargebacksFraud ControlsRegulated Payments Environment