CVS Health

Product Manager

• Own the vision, strategy, roadmap, and performance of app messaging capabilities
• Support customer engagement across digital channels
• Serve as the primary liaison between business, marketing, technology, and analytics teams
• Translate customer and business needs into scalable product solutions
• Drive prioritization, experimentation, measurement frameworks, and continuous optimization
• Improve engagement, adoption, and customer experience
• Lead stakeholders and influence cross-functional teams to deliver high-impact outcomes

App Messaging Product Manager

Engineering Manager

• Lead the design and implementation of AI-augmented Quality Engineering solutions, including agentic test generation, self-healing frameworks, and AI-assisted defect analysis
• Drive migration of automation frameworks and test data management onto AWS-native services
• Advance testing toward agent-orchestrated Quality Engineering across planning, execution, and triage
• Translate Sales & Acquisition business processes into automation strategies and validation models
• Design and implement automated SDLC pipelines, requirement-to-test generation, PR impact analysis, and validation workflows
• Establish evaluation frameworks, quality gates, guardrails, prompt/response validation, and responsible AI governance
• Integrate LLM-based and AI-assisted tooling with test automation frameworks, CI/CD pipelines, GitHub, Jira, and enterprise data systems
• Drive adoption of UI, API, and data-validation automation frameworks with quality gates and regression intelligence
• Manage, mentor, and grow a team of SDETs
• Partner with Business, Product, Engineering, DevOps, and QE teams on scalable and compliant solutions
• Establish standards, governance models, prompt libraries, and reusable automation assets
• Monitor automation coverage, defect leakage, cycle time, and delivery efficiency
• Communicate automation strategy and AI-driven quality initiatives to technical and business stakeholders
• Stay current with automation technologies, AI/agent-based workflows, and enterprise automation practices

Manager, Software Development Engineering – Quality Engineering, Testing

Scrum Master

• Carry out and facilitate Scrum events
• Remove impediments and promote collaboration
• Support the Product Owner
• Drive continuous improvement
• Ensure effective implementation of the Scrum framework
• Counsel Scrum Master teams on agile principles and values
• Interpret agile metrics and reporting frameworks to track and report key information and monitor team progress
• Design and develop process evaluation tools to assess Scrum principle application
• Develop actionable insights from analytics and report on team productivity, velocity, and quality
• Develop stakeholder communication strategies and incorporate feedback into process improvements
• Facilitate the Scrum process and support the Scrum team
• Implement sharing and documentation systems using wikis, documentation platforms, or knowledge management tools
• Instruct team members and stakeholders on agile values, principles, and practices
• Interface with teams, stakeholders, and external stakeholders to buffer potential obstacles

Senior Manager, Scrum Master

Manager

• Lead, coach, and support audit team members
• Set priorities, assign work, and monitor project progress
• Manage employee development, performance, and career growth
• Assess team capabilities and staffing needs
• Recruit, develop, and retain talent while supporting succession planning
• Identify emerging risks, business changes, and opportunities to improve controls
• Ensure audit projects are completed on time and aligned with the audit plan
• Advise on risk assessments and control design
• Communicate audit plan progress and findings to stakeholders
• Evaluate impacts of organizational transformation on processes and controls
• Contribute to special projects and strategic initiatives while maintaining audit independence
• Oversee and review audit planning, testing, documentation, findings, and reports
• Ensure audit conclusions are clear, accurate, and appropriate for senior leadership
• Perform and document audit procedures according to company methodology and professional standards
• Review testing results, workpapers, and control issues
• Coordinate with business partners and external auditors
• Document business processes, workflows, testing results, and exceptions
• Communicate audit results, risks, and business impacts in written and verbal formats
• Present audit findings and recommendations to management
• Help resolve issues and drive corrective actions
• Complete administrative requirements and support department initiatives
• Contribute to a positive, collaborative team environment

Senior Manager – Corporate Audit

• Carry out and facilitate Scrum events
• Remove impediments and promote collaboration
• Support the Product Owner
• Drive continuous improvement
• Ensure effective implementation of the Scrum framework
• Counsel Scrum Master teams on agile principles and values
• Interpret agile metrics and reporting frameworks to track and report key information and monitor team progress
• Design and develop process evaluation tools to assess Scrum principles in team processes
• Develop actionable insights from analytics and report on team productivity, velocity, and quality
• Develop stakeholder communication strategies and incorporate feedback into process improvements
• Facilitate the Scrum process and support the Scrum team
• Implement sharing and documentation systems using wikis, documentation platforms, or knowledge management tools
• Instruct team members on agile values, principles, and practices
• Interface with teams, stakeholders, and external stakeholders to buffer potential obstacles

Financial Planning and Analysis

• Report to the Lead Director of Service Ops FP&A
• Consolidate and report forecasts, budgets, and strategic plans for the Operations Enablement & Provider Services organization within Service Ops
• Create management presentations and talking points
• Work closely with business leaders and Finance
• Ensure accurate reporting and provide senior leadership with the appropriate level of detail
• Deliver financial reporting and analysis on regular and ad hoc frequencies
• Create financial models and supporting exhibits in PowerPoint
• Develop a deep understanding of expense allocations
• Consolidate and report results to business partners and management

Manager, FP&A

Pharmacist

• Support the pharmacy team in delivering operational and service excellence
• Assist patients and customers as a first point of contact and provide an exceptional experience
• Ensure prescriptions are filled promptly, safely, and accurately
• Follow Standard Operating Procedures and pharmacy workflow procedures across production, pick-up, drive-thru, and drop-off workstations
• Serve patients at pick-up, drive-thru, and over the phone with empathy and genuine care
• Offer immunizations and other services at the register and over the phone, where permitted
• Solve or escalate patient problems
• Complete basic inventory activities, including putting away medication deliveries, cycle counts, returns-to-stocks, and waiting-bin inventories
• Communicate effectively and contribute to a safe, inclusive team culture
• Remain flexible for scheduling and business needs, including voluntarily traveling to market stores for shifts
• Comply with laws, regulations, professional standards, ethical principles, and CVS policies
• Support additional health care services such as immunizations, point-of-care testing, and offsite clinics when permitted and properly trained
• Obtain Technician Immunizer status when applicable
• Educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty
• Monitor and respond to adverse reactions and report events
• Review and collect patient information and document applicable patients
• Monitor and manage vaccine supplies
• Perform additional tasks as directed by the Supervisor or Manager

Pharmacy Technician

Medical Director

• Participate in the development, implementation, and evaluation of clinical and medical programs
• Expand Aetna medical management programs to address member needs across the continuum of care
• Support Medical Management staff by ensuring timely and consistent responses to members and providers
• Conduct or support prior authorization, pre-certification, concurrent reviews, peer-to-peer calls, first-level appeals, special projects, and committee participation as needed
• Provide clinical expertise and business direction through participation in clinical team activities
• Act as lead business and clinical liaison to network providers and facilities
• Support effective execution of medical services programs by clinical teams

Medical Director – Commercial

• Lead AI-augmented Quality Engineering solutions, including agentic test generation, self-healing frameworks, and AI-assisted defect analysis
• Drive migration of automation frameworks and test data management to AWS-native services
• Advance testing toward agent-orchestrated Quality Engineering across planning, execution, and triage
• Translate Sales & Acquisition business processes into automation strategies and validation models
• Design and implement automated SDLC pipelines for requirement-to-test generation, PR impact analysis, and validation workflows
• Establish evaluation frameworks, quality gates, guardrails, and responsible AI governance for AI-generated test artifacts
• Integrate LLM-based and AI-assisted tooling with test frameworks, CI/CD pipelines, GitHub, Jira, and enterprise data systems
• Drive adoption of UI, API, and data-validation automation frameworks, focusing on API coverage and React testing
• Manage, mentor, and grow a team of SDETs
• Partner with Business, Product, Engineering, DevOps, and QE teams on scalable and compliant solutions
• Establish standards, governance models, reusable automation assets, prompt libraries, and automation accelerators
• Monitor automation coverage, defect leakage, cycle time, and delivery efficiency
• Communicate automation strategy and AI-driven quality initiatives to technical and business stakeholders
• Stay current with automation technologies, AI/agent-based workflows, and enterprise automation best practices

Data Engineer

• Design, build, deploy, and support scalable Databricks-based data pipelines and lakehouse solutions
• Ingest, transform, and curate observability, infrastructure, and security data from multiple enterprise sources
• Develop and optimize PySpark workloads, Structured Streaming jobs, and bronze/silver/gold data architectures
• Ensure high performance, reliability, scalability, data quality, and operational excellence
• Partner with Security, Infrastructure, Observability, and Platform Engineering teams to onboard new data sources
• Establish governance standards, improve metadata management, and deliver trusted enterprise data products
• Contribute to engineering standards, code reviews, CI/CD practices, monitoring strategies, and platform optimization
• Identify and address technical debt, process gaps, and operational risks
• Promote best practices for Databricks, Delta Lake, Unity Catalog, data governance, security controls, access management, and cost-efficient data platform operations

Staff Data Engineer, Observability Data Lake

Customer Support

• Listen actively, advocate for customers, understand their needs, and provide guidance and support
• Resolve customer inquiries and issues efficiently while documenting all interactions
• Educate customers about benefits and available resources
• Help customers navigate their options
• Anticipate customer needs and provide proactive solutions
• Collaborate with team members and other departments to address service issues and improve outcomes
• Document customer correspondence and maintain confidential patient information records
• Utilize AI-enabled tools during training and servicing
• Follow policies, procedures, and the CVS/Aetna Code of Conduct
• Research issues, document outcomes, resolve inquiries, and deliver high customer satisfaction
• Meet performance expectations for customer satisfaction, first-call resolution, empathy, quality, accuracy, values-based behavior, and schedule adherence

Customer Service Representative

• Function as the Financial Planning and Analysis lead for the New York Medicaid Health Plan
• Support the CFO directly in achieving financial and strategic goals
• Manage and drive business actions and financial goals across the Plan
• Oversee development, analysis, and reporting of financial forecasts, budgets, and key performance metrics
• Ensure alignment of financial strategies with state Medicaid requirements and corporate goals
• Provide actionable insights to executive leadership and cross-functional teams
• Oversee comprehensive financial reports aligned with strategic goals
• Identify financial variances and trends and provide insights for strategic decisions
• Lead budgeting for the business unit or region
• Liaise between senior leadership and cross-functional teams
• Lead strategic financial planning and align financial resources with long-term goals
• Lead cost optimization initiatives and drive efficiency improvements
• Guide executive leadership on financial strategy, resource allocation, and long-term goals
• Lead cross-functional teams to align departments and meet business objectives
• Drive process improvements, innovation, and best practices in financial operations

Senior Manager – Financial Planning and Analysis

Scientist

• Develop analytic solutions to optimize Utilization Management in healthcare
• Explore, examine, and interpret large volumes of data in various forms
• Analyze structured and unstructured data to solve moderately complex business problems
• Utilize advanced statistical techniques and mathematical analyses
• Develop data structures and pipelines to organize, collect, and standardize data
• Use data visualization techniques to communicate analytical results and support business decisions
• Create and evaluate data needs for assigned projects and assure data integrity
• Explore existing data and recommend additional data sources for improvement
• Document projects, including business objectives, data gathering and processing, results, and analytical metrics
• Work within a cross-functional Analytics & Behavior Change team to deliver analytics, data, and technology solutions for healthcare

Decision Scientist – Utilization Management

• Support Medicaid Prior Authorization as a Clinical Pharmacist with Aetna
• Apply evidence-based clinical guidelines and criteria in clinical decision-making
• Utilize formularies and preferred drug lists
• Work in a high-production remote team environment
• Review medical records and clinical literature
• Compose SOAP notes
• Work the 10:30 am–7:00 pm CST shift after training
• Complete training on the 10:00 am–6:30 pm CST schedule
• Work one Saturday every 4–6 weeks and occasional holidays

Clinical Pharmacist – Aetna Medicaid Prior Authorization

Nurse

• Use a collaborative process of assessment, planning, implementation, and evaluation to engage, educate, and influence members regarding chronic-condition health goals
• Assess members using clinical tools and information/data review
• Evaluate members' needs and benefit-plan eligibility for integrated internal and external programs and services
• Determine members' health literacy, technology capabilities, and readiness to change
• Apply and interpret criteria, guidelines, health/wellness management plans, policies, procedures, and regulatory standards
• Consult with supervisors and others to overcome barriers to goals and objectives
• Identify and escalate quality-of-care issues through established channels
• Use influencing and motivational-interviewing skills to maximize member engagement and promote lifestyle and behavior changes
• Provide coaching, information, and support to empower independent medical and healthy-lifestyle choices
• Interpret and use clinical guidelines and provide current healthcare information
• Help members participate knowledgeably with providers in healthcare decision-making
• Develop and monitor plans of care in collaboration with members and/or attending physicians
• Use internal policies and procedures in compliance with regulatory and accreditation guidelines

App Messaging Product Manager

Manager, Software Development Engineering – Quality Engineering, Testing

Senior Manager, Scrum Master

Senior Manager – Corporate Audit

Senior Manager, Scrum Master

Manager, FP&A

Pharmacy Technician

Medical Director – Commercial

Manager, Software Development Engineering – Quality Engineering, Testing

Staff Data Engineer, Observability Data Lake

Customer Service Representative

Senior Manager – Financial Planning and Analysis

Decision Scientist – Utilization Management

Clinical Pharmacist – Aetna Medicaid Prior Authorization

Registered Nurse – Diabetes Health Coach Consultant