CVS Health

Pharmacist

• Provide routine and emergency comprehensive and accurate drug screening, information, processing, and dispensing services for long-term care centers
• Ensure medications dispensed are clinically appropriate
• Verify orders entered by technician staff for accuracy
• Provide accurate and timely drug information to providers and customer facilities
• Check completeness and precision of new and refill labels and orders
• Check content and accuracy of drug packaging and labeling
• Prepare or supervise preparation of sterile IV drug products or solutions as required
• Assist in maintaining perpetual inventory for Schedule II drugs
• Follow DEA and state law regarding controlled drug dispensing
• Provide evening, weekend, and holiday coverage as needed
• Follow applicable state and government regulations, including HIPAA
• Contribute to continuous improvement, quality, and service within the pharmacy team
• Perform other duties as assigned

Dispensing Pharmacist, Long Term Care

Customer Support

• Take inbound calls from members and determine the quickest, most effective ways to answer member questions
• Create an emotional connection with members by understanding and engaging them to champion their best health
• Maintain member records within the overall member management system
• Provide introductory information and connect members with additional and appropriate benefits or external resources
• Review members’ claim history to ensure accurate tracking of benefit maximums, including deductible and coinsurance levels
• Explain members’ rights and responsibilities in accordance with plan sponsors’ contracts
• Send outbound emails to members where and as needed
• Support members with troubleshooting and de-escalation where needed
• Escalate queries and concerns when necessary
• Handle complaints and inquiries to ensure member satisfaction with products and services
• Work with the customer service team to share solutions and processes
• Embody CVS Core values in each interaction
• Complete 8 weeks of training, Monday–Friday, 10:00 AM–6:30 PM EST
• Work post-training shifts assigned between 8:00 AM and 8:00 PM EST, subject to change at least once a year

Customer Service Representative – Behavioral Health

Full-stack Engineer

• Provide technical leadership for the design, development, modernization, and support of critical applications supporting Prior Authorization Operations under the PBM line of business
• Build and maintain scalable, cloud-native solutions enabling intelligent workflow automation, AI-driven decisioning, document processing, and business process optimization
• Collaborate with Data Engineering, Data Science, Product, and Business teams
• Deliver highly available, secure, and scalable applications
• Drive innovation through AI-powered solutions
• Support application architecture, development, and production operations
• Develop microservices and distributed systems
• Implement event-driven and streaming architectures
• Apply AI/GenAI, Agentic AI, and LLM-based solutions
• Mentor engineers and drive engineering best practices and technical leadership

Senior Software Development Engineer – Microservices

• Provide routine and emergency comprehensive and accurate drug screening, information, processing, and dispensing services
• Ensure medications dispensed are clinically appropriate
• Verify orders entered by technician staff for accuracy
• Provide accurate and timely drug information to providers and customer facilities
• Check completeness and precision of new and refill labels and orders
• Check content and accuracy of drug packaging and labeling
• Prepare and/or supervise sterile IV drug products or solutions as required
• Assist in maintaining perpetual inventory for Schedule II drugs
• Apply DEA and state-law requirements to controlled drug dispensing
• Provide evening, weekend, and holiday coverage as needed
• Follow HIPAA and other applicable regulations
• Perform other duties as assigned
• Lead and foster a culture of continuous improvement, quality, and service
• Prioritize pharmacy workflow and provide excellent customer service

Dispensing Pharmacist – Long Term Care

Analyst

• Act as liaison between Aetna and assigned groups of dental service organizations (DSOs)
• Serve as a resource on DHMO, PPO, and Medicare dental products for DSO leadership and staff, providers, sales, and marketing
• Support achievement of Aetna Key Performance Measures
• Demonstrate subject matter expertise in Aetna’s dental products and market position
• Negotiate provider contract language and compensation at all organizational levels
• Manage DSO and large dental group accounts to support network strategic initiatives
• Analyze data to develop cost-of-care strategies and identify cost savings opportunities
• Collaborate cross-functionally to resolve provider concerns and document resolutions
• Recruit providers to support network expansion and access needs
• Communicate potential issues and risks to management

Senior Analyst, Dental Network Relations

Nurse

• Provide telephonic patient contact in a remote practice setting
• Collaborate with health care professionals to provide meaningful patient experiences
• Use critical thinking to develop, implement, and evaluate comprehensive plans of care for patients with multiple disease states
• Make outbound calls to educate and support patients regarding new medications
• Support continuity of care for defined patient populations through telecommunications nursing outreach programs
• Provide customer service to patients using written and verbal communication
• Educate patients on medication adherence and disease-state training
• Support patients and caregivers with compassion and sensitivity

Telehealth Registered Nurse

• Serve as the liaison between Aetna and assigned dental service organizations (DSOs)
• Act as a resource for DHMO, PPO, and Medicare dental products
• Support DSO leadership and staff, providers, sales, and marketing in achieving Aetna Key Performance Measures
• Serve as a subject matter expert on Aetna's dental products and market position
• Negotiate provider contract language and compensation
• Manage DSO and large dental group accounts to support network strategic initiatives
• Analyze data to develop cost-of-care strategies and identify cost savings opportunities
• Collaborate cross-functionally to resolve provider concerns and document resolutions
• Recruit providers to support network expansion and access needs
• Communicate potential issues and risks to management

Senior Dental Network Relations Analyst

• Serve as liaison between Aetna and assigned dental service organizations (DSOs)
• Act as a resource for DHMO, PPO, and Medicare dental products to DSO leadership and staff, providers, sales, and marketing
• Support achievement of Aetna Key Performance Measures
• Serve as a subject matter expert on Aetna dental products and market position
• Negotiate provider contract language and compensation at all organizational levels
• Manage DSO and large dental group accounts to support network strategic initiatives
• Analyze data to develop cost-of-care strategy and identify cost savings opportunities
• Collaborate cross-functionally to resolve provider concerns, document resolutions, and communicate outcomes
• Recruit providers to support network expansion and access needs
• Communicate early warning signs of potential issues and risks to management

• Support the pharmacy team in delivering operational and service excellence
• Serve as an initial point of contact for patients and customers
• Follow SOPs and pharmacy workflow procedures across production, pick-up, drive-thru, and drop-off workstations
• Fulfill prescriptions promptly, safely, and accurately
• Provide caring service, solve or escalate patient problems, and support immunizations and other services
• Complete inventory activities including medication deliveries, cycle counts, returns-to-stocks, and waiting-bin inventories
• Expand clinical and technical knowledge and respond to feedback
• Travel voluntarily to other stores in the market to work shifts as needed
• Comply with federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies
• Deliver additional services such as immunizations, point-of-care testing, and offsite clinic staffing where permitted
• Obtain Technician Immunizer status where applicable and support vaccine preparation and administration
• Educate patients about vaccines and refer vaccination questions to the pharmacist
• Monitor and respond to adverse reactions and report events
• Review and collect patient information and document applicable patient records
• Monitor and manage vaccine supplies

Pharmacy Technician

• Support the pharmacy team in delivering operational and service excellence
• Assist patients and customers as a first point of contact and provide exceptional service
• Ensure pharmacy operations run smoothly and prescriptions are filled promptly, safely, and accurately
• Follow company SOPs and pharmacy workflow procedures across production, pick-up, drive-thru, and drop-off workstations
• Create personalized patient experiences, provide compassionate care, and solve or escalate patient problems
• Offer immunizations and other patient services at the register and over the phone where permitted
• Complete basic inventory activities, including medication deliveries, cycle counts, returns-to-stocks, and waiting-bin inventories
• Expand clinical and technical knowledge and contribute to a high-performing team
• Travel voluntarily to other stores in the market to work shifts as needed
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies
• Deliver additional services such as immunizations, point-of-care testing, and offsite clinics where allowable and properly trained
• Where permissible, complete immunizer licensing and training, prepare and administer vaccines, educate patients, monitor adverse reactions, document patient information, and manage vaccine supplies
• Complete the company training program and satisfy registration, licensing, and certification requirements

• Support the pharmacy team in delivering operational and service excellence
• Serve as an initial point of contact for patients and customers
• Follow company SOPs and pharmacy workflow procedures
• Fulfill prescriptions promptly, safely, and accurately across production, pickup, drive-thru, and drop-off workstations
• Provide empathetic, personalized patient service and resolve or escalate patient problems
• Offer immunizations and other services where permitted
• Complete inventory activities including medication deliveries, cycle counts, returns-to-stocks, and waiting-bin inventories
• Expand clinical and technical knowledge and respond to feedback
• Maintain scheduling flexibility and voluntarily travel to nearby market stores for shifts as needed
• Comply with federal, state, and local laws, regulations, professional standards, ethics, and CVS policies
• Deliver additional services such as immunizations, point-of-care testing, and offsite clinics when legally permitted and appropriately trained
• Where permitted, obtain Technician Immunizer status and support vaccine preparation and administration
• Educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty
• Monitor and respond to adverse vaccine reactions and report events
• Review and collect patient information and maintain documentation
• Monitor and manage vaccine supplies
• Perform additional tasks assigned by the Supervisor or Manager

Learning and Development

• Complete a self-paced, collaborative 16-week training program
• Participate in virtual and hands-on learning experiences
• Engage with the District Leader, Human Resources Business Partner, Training Store Manager, and Store Manager coach
• Actively engage with leaders in Key Learning Experiences to support progression toward promotion
• Support the store as a management team member
• Lead consistently with CVS values and policies
• Engage colleagues in support of CVS’s purpose of helping people on their path to better health
• Accept potential promotion roles within the market
• Provide customer care and high levels of service
• Execute merchandising strategies to support store sales growth
• Manage store inventory and assets to maintain profitability

Store Manager – Training

Account Manager

• Serve as the primary account management contact for assigned client stakeholders within designated geographic regions
• Provide proactive account management support aligned with client objectives, contractual commitments, and organizational business goals
• Lead client meetings, training sessions, and presentations
• Coordinate and resolve complex issues involving benefits administration, eligibility, claims processing, provider reimbursement, medical assistance, care coordination, and healthcare access worldwide
• Partner with Operations, Clinical Services, Network Management, Medical Assistance, Claims, Product, and Technology teams
• Monitor service performance, client trends, escalations, and KPIs
• Support global healthcare access initiatives with vendor and network partners
• Identify service gaps, determine root causes, and develop actionable solutions
• Develop and deliver education, training, and communication programs
• Create and maintain educational materials, account resources, and training content
• Ensure adherence to SLAs, SOPs, compliance requirements, and escalation protocols
• Coordinate member-facing communications, educational materials, provider directories, client microsites, and account-specific resources
• Advocate for client needs across cross-functional teams
• Support process improvement initiatives
• Maintain account documentation, issue logs, service reports, and action plans
• Manage time-sensitive communications and client requests across geographic regions and time zones
• Identify emerging trends, risks, and opportunities and recommend improvements to healthcare access, member experience, and account performance

Analyst, Account Manager

• Support the pharmacy team in delivering operational and service excellence
• Serve as an initial point of contact for patients and customers
• Follow company SOPs and pharmacy workflow procedures
• Fulfill prescriptions safely, promptly, and accurately across production, pick-up, drive-thru, and drop-off workstations
• Provide empathetic and personalized patient service in person and over the phone
• Offer immunizations and other services at the register and over the phone where permitted
• Solve or escalate patient problems
• Complete inventory activities including medication deliveries, cycle counts, returns-to-stocks, and waiting-bin inventories
• Expand clinical and technical knowledge and respond to feedback
• Travel voluntarily to other stores in the market to work shifts as needed
• Comply with federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies
• Deliver additional services such as immunizations, point-of-care testing, and offsite clinic staffing where allowed and trained
• Obtain Technician Immunizer status where applicable and prepare/administer vaccines
• Educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty
• Monitor and respond to adverse reactions and report events
• Review, collect, track, and document patient information
• Monitor and manage vaccine supplies
• Perform additional tasks as directed by a Supervisor or Manager

Consultant

• Verify enrollment status and make changes to member/client records
• Address enrollment questions and concerns
• Maintain enrollment databases and coordinate electronic eligibility data transfers
• Research and resolve eligibility and enrollment issues involving member-specific information
• Collaborate with clients, field marketing offices, and local claim operations
• Apply technical requirements, legislative/regulatory policies, account structures, and benefit parameters
• Develop tools and provide coding supplements, tape specifications, and error listings to clients/vendors
• Liaise with clients, vendors, and IT to define business requirements for non-standard reporting
• Identify solutions and approve programming specifications for testing non-standard arrangements
• Test and validate eligibility data files and track results
• Coordinate the release of eligibility, plan structure, and benefit information
• Set up policy and eligibility screens to activate plan-benefit processing
• Code system screens, policies, and structures for downstream processes and member/plan sponsor products
• Ensure legislative and compliance adherence
• Interpret online resources to understand customer account structures and benefits
• Determine and communicate standard service charges and negotiate non-standard service charges
• Ensure communications involving sensitive member data comply with HIPAA requirements

Dispensing Pharmacist, Long Term Care

Customer Service Representative – Behavioral Health

Senior Software Development Engineer – Microservices

Dispensing Pharmacist – Long Term Care

Senior Analyst, Dental Network Relations

Telehealth Registered Nurse

Senior Dental Network Relations Analyst

Senior Dental Network Relations Analyst

Pharmacy Technician

Pharmacy Technician

Pharmacy Technician

Store Manager – Training

Analyst, Account Manager

Pharmacy Technician

Eligibility Consultant