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Posted: 10/21/2026Senior Quality Manager
DecisionPoint CorporationCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Quality Management, including the development and execution of Quality Management Plans, conducting root-cause analyses, and implementing process improvements. Proficient in managing quality assurance and control processes, with a strong focus on compliance and performance metrics in government programs.
Highest-signal resume keywords
Quality Management Plan DevelopmentRoot-Cause AnalysisQuality Assurance and ControlITIL Foundation CertificationGovernment Contract Compliance
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Own the implementation, execution, maintenance, and continuous improvement of the program Quality Management Plan
- Establish and maintain quality-assurance and quality-control processes, procedures, checklists, templates, acceptance criteria, and review standards
- Define and monitor performance measures, quality indicators, thresholds, trends, and service-delivery outcomes
- Conduct independent quality reviews of contract deliverables before submission to the Government
- Verify deliverables are accurate, complete, internally consistent, traceable to requirements, and compliant with approved formats and deadlines
- Coordinate quality reviews with program leadership, task leads, technical teams, subcontractors, and document owners
- Develop and execute test plans, test cases, validation procedures, and quality checks for Task Order Management Portal capabilities and releases
- Document defects, quality findings, testing results, root causes, remediation actions, retest results, and final acceptance recommendations
- Validate corrective actions and prevent recurrence of identified deficiencies
- Manage quality-related risks and opportunities within broader risk-management processes
- Track quality findings, corrective-action plans, responsible owners, due dates, status, and closure evidence
- Facilitate root-cause analyses and recommend preventive actions, process improvements, and control enhancements
- Analyze recurring defects, process failures, performance trends, and systemic quality concerns
- Provide quality metrics and analysis for Monthly Status Reports, project status meetings, Program Management Reviews, and executive briefings
- Support maintenance of the Project Management Plan
- Review project status materials, trip reports, travel and purchasing packages, transition documents, and other program artifacts for quality and compliance
- Support transition-in and transition-out activities by validating transferred processes, records, and documentation
- Maintain quality records, review evidence, test documentation, defect logs, corrective-action records, metrics, and audit trails
- Support internal assessments, Government reviews, audits, inspections, and quality-surveillance activities
- Promote consistent application of approved standards, procedures, and quality practices across ENLIST workstreams
- Identify opportunities to automate quality checks, performance reporting, and approval workflows
- Protect sensitive Government, program, personnel, testing, and performance information
Requirements
What you’ll need- Active Secret clearance or higher
- Bachelor’s degree in Quality Management, Business, Information Technology, Engineering, or a related field
- Minimum of 8 years of relevant professional experience
- Current ITIL Foundation certification or higher
- Experience leading quality management, quality assurance, quality control, software testing, process improvement, or performance-management activities
- Experience developing, implementing, and maintaining Quality Management Plans
- Experience supporting Department of Defense, federal civilian, or other large Government programs
- Experience reviewing Government contract deliverables for completeness, accuracy, timeliness, traceability, and contractual compliance
- Experience establishing quality metrics, performance indicators, acceptance criteria, control thresholds, and reporting dashboards
- Experience managing corrective and preventive actions from identification through verified closure
- Experience conducting root-cause analyses and implementing sustainable process improvements
- Experience managing program risks, opportunities, issues, defects, and quality findings
- Experience developing and executing software test plans, test cases, validation procedures, and release-readiness assessments
- Experience validating portals, workflow systems, dashboards, collaboration platforms, or software releases
- Experience supporting Agile, Scrum, DevSecOps, IT service management, or hybrid delivery environments
- Familiarity with ITIL continual-improvement, service-validation, change-enablement, incident-management, and problem-management practices
- Knowledge of ISO 9001, CMMI, Lean Six Sigma, AS9100, or comparable quality frameworks
- Experience with SharePoint, Jira, ServiceNow, Azure DevOps, Power BI, automated testing tools, or comparable quality and collaboration platforms
- Experience supporting internal audits, Government surveillance, quality reviews, or compliance assessments
- Strong analytical, testing, problem-solving, and process-improvement abilities
- Excellent written, verbal, facilitation, and executive-level communication skills
- Strong organizational, documentation, and configuration-control skills
- High attention to detail and commitment to objective, evidence-based quality decisions
- Ability to communicate quality findings constructively and work with teams to implement corrective actions
- Ability to manage multiple reviews, deadlines, findings, and remediation activities simultaneously
- Ability to work independently while maintaining professional judgment, impartiality, accountability, and consistent follow-through
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quality Metrics EstablishmentSoftware TestingProcess ImprovementPerformance ManagementAgile MethodologiesValidation ProceduresDefect DocumentationRisk ManagementContinuous ImprovementQuality Control Processes
Soft Skills
Analytical SkillsProblem-Solving AbilitiesCommunication SkillsOrganizational SkillsAttention to Detail
Tools & Technologies
SharePointJiraServiceNowAzure DevOpsPower BIAutomated Testing Tools
Certifications & Qualifications
Active Secret ClearanceITIL Foundation Certification
Industry Keywords
ISO 9001CMMILean Six SigmaAS9100Department of Defense