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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical support, including troubleshooting desktops, laptops, and networks, while delivering exceptional customer service. Proficient in Windows OS and Microsoft Office, with a commitment to ongoing learning and professional development.
Highest-signal resume keywords
Technical Support ExperienceCustomer Service SkillsWindows OS ProficiencyMicrosoft Office Suite ProficiencyHDI Support Center Analyst Certification
About the role
Key responsibilities & impact- Be the first point of contact for technical support via phone, email, and chat
- Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks
- Log all interactions in the ticketing system and escalate when needed
- Ensure timely and accurate resolution of issues while delivering exceptional customer service
- Follow up with users to confirm satisfaction
- Pursue training, certifications, and ongoing learning
- Participate in special projects that enhance service delivery
Requirements
What you’ll need- High school diploma or equivalent required
- Associate or bachelor’s degree in computer science or related field preferred
- Professional certifications (or working toward): HDI Support Center Analyst (HDI-SCA), ITIL Foundation, Microsoft 365 Certified: Fundamentals
- 1–2 years in a technical support role, preferably in a service desk environment
- Strong customer service skills with the ability to explain technical solutions clearly
- Proficiency in Windows OS, Microsoft Office suite, and basic network troubleshooting
- Familiarity with ITIL or similar service frameworks a plus
- Ability to work independently and collaboratively
- Excellent problem-solving and multitasking skills
- English proficiency (speaking, reading & writing) required
Benefits
Comp & perks- Savings / Monthly 13% cap
- Pantry Vouchers 9% deposited every month
- Christmas Bonus: 25 days of your daily income
- Vacations - 12 days after the first year
- Anniversary Bonus - 10 days of base salary
- Vacation Premium – 40% first year
- Major Medical Insurance covers you and your immediate family
- Life Insurance
- Quarterly Bonus
- Marriage or Bereavement Time off
- Maternity/Paternity Time off
- Ergonomic Chair
- 250 pesos monthly stipend for internet and electricity
- Certifications and career paths
- Ongoing development
- Training and certifications
- Special projects that enhance service delivery
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportTroubleshootingNetwork TroubleshootingTicketing System ManagementMultitasking
Soft Skills
Problem-SolvingCommunication SkillsCollaboration
Tools & Technologies
Microsoft 365ITIL Framework
Certifications & Qualifications
HDI Support Center AnalystITIL FoundationMicrosoft 365 Certified: Fundamentals
Industry Keywords
Service Desk EnvironmentCustomer SatisfactionTechnical Solutions