Eversource Energy

Program Manager

• Evaluate, design, and manage process improvement initiatives to enhance Eversource resource performance
• Lead assigned process improvement and business process initiatives by defining scope, developing project plans, engaging stakeholders and subject matter experts, and driving initiatives through completion
• Analyze and measure the effectiveness of existing business processes
• Develop sustainable, repeatable, and quantifiable business process improvements
• Collect and analyze process data to recommend business practices and procedures focused on enhanced safety, increased productivity, and reduced costs
• Document business processes using BPMN 2.0 standards within SAP Signavio Process Modeling
• Interview and collaborate with subject matter experts to develop accurate current-state and future-state process models
• Lead cross-functional teams on complex process improvement engagements and facilitate process analysis and future-state design workshops
• Identify and implement enhancements to policies, procedures, instructions, and systems
• Analyze process gaps using observations, data collection, data analysis, process analysis, and communication with management and frontline staff
• Measure current-state process and system effectiveness and benefits from implemented enhancements
• Identify issues and root causes; develop improvement strategies and implementation and sustainment plans
• Develop findings, recommendations, and action plans for management review and approval
• Apply continuous improvement tools and operating discipline to drive initiatives to positive outcomes
• Manage initiatives with minimal oversight, including coordinating resources, managing schedules, facilitating stakeholder engagement, and driving implementation and measurement
• Develop and maintain tools, applications, and systems critical to process improvement initiatives
• Develop tools and leverage technology to share relevant information, reduce recurring process defects, and improve personnel mindset
• Develop action plans and processes to integrate activities and optimize department resources

Program Manager, Process Improvement

Engineer

• Assist with transmission system studies and project development
• Develop and maintain power system study models
• Collect and review forecast loads, equipment ratings, impedances, contingency sets, protection and control parameters, and system topology
• Support steady-state, stability, short-circuit, and EMT analyses
• Prepare study scopes and verify technical information and models
• Apply corporate planning standards and NERC, NPCC, and ISO-NE reliability standards and criteria
• Test solution alternatives to mitigate significant adverse impacts
• Interface with ISO-NE staff and internal engineering, planning, asset management, siting, environmental, permitting, and operations teams
• Document study results in reports
• Support study updates and presentations to regulatory agencies, customers, and affected parties
• Automate routine study processes using transmission analysis tools
• Communicate analysis results verbally and in writing
• Assist with development of training modules
• Prepare technical reports, correspondence, documentation, calculations, and sketches
• Conduct engineering studies and non-routine engineering projects with increasing independence
• Maintain accurate records and files
• Support company goals and represent the company positively and professionally

Associate Engineer, Transmission System Planning

IT Support

• Serve as the primary IT leader for HR, Payroll, Marketing and Communications, Sustainability, Regulatory, and other shared services stakeholders
• Develop and maintain business-aligned technology roadmaps
• Lead planning, prioritization, delivery, and operational support for applications and platforms
• Partner with business leaders to define outcomes, success measures, funding needs, risks, dependencies, and delivery priorities
• Manage delivery teams, product owners, business analysts, engineers, vendors, and shared technology partners
• Drive continuous improvement by simplifying processes, reducing manual work, improving data quality, and increasing digital and self-service adoption
• Ensure solutions comply with cybersecurity, data privacy, records retention, accessibility, audit, regulatory, and enterprise architecture standards
• Oversee vendor performance, contract execution support, service levels, financial tracking, and issue resolution
• Support agile, product-centric, and portfolio-based ways of working
• Lead incident, problem, change, and release management activities
• Prepare executive-ready status updates, recommendations, business cases, and decision materials
• Develop team members through coaching, performance management, role clarity, feedback, and career development
• Respond to emergency restoration assignments as required
• Travel between Massachusetts, Connecticut, and New Hampshire as necessary

IT Manager – Corporate Functions

• Lead end-to-end IT delivery execution for the Finance and Accounting Reinvention program
• Oversee planning, requirements, design, build, integration, testing, cutover, deployment, hyper care, and stabilization
• Coordinate Finance, Accounting, IT, Architecture, Cybersecurity, Data, Infrastructure, Integration, and Change Management teams
• Drive execution across Agile Release Trains and program workstreams
• Translate business objectives into plans, milestones, dependencies, risks, issues, and decisions
• Manage delivery performance against scope, schedule, budget, quality, resources, and business outcomes
• Coordinate System Integrator, Business Advisor/Oversight partner, software vendor, and internal team delivery
• Establish governance routines, program reviews, issue escalation, decision tracking, dependency management, and executive reporting
• Ensure fit-to-standard design, clean-core architecture, integration rationalization, data quality, regulatory compliance, SOX controls, auditability, and platform sustainability
• Resolve delivery blockers and competing priorities toward the 2028 production go-live target
• Support organizational readiness, training, user preparation, and transition to future-state processes and systems

IT Manager, SAP Delivery Lead

Software Engineer

• Gain hands-on experience in the energy industry as an Engineering Intern
• Contribute to engineering projects with fresh perspectives and innovative solutions
• Participate in leadership exposure, skill-building sessions, and real-world learning
• Work with experienced engineering teams on substation design, protection and control, telecommunications, substation technical engineering, transmission lines, capital projects, system planning, distribution engineering, or grid modernization
• Support safe, reliable, and resilient electric transmission and distribution systems
• Participate in acceptance testing, commissioning, troubleshooting, construction, maintenance, operations, and grid modernization activities depending on assignment
• Respond to emergency restoration assignments outside normal responsibilities, work hours, or location if required

Engineering Internships

• Gain hands-on experience in the energy industry as an Engineering Intern
• Contribute to engineering projects, innovative solutions, and team initiatives
• Participate in immersive learning, leadership exposure, coaching, and training
• Engage with senior leaders through “Our Business, Our Future”
• Complete skill-building sessions through LinkedIn Learning and Energy Toastmasters
• Participate in discussions covering clean energy and customer experience
• Support volunteer opportunities, career exploration, networking panels, and the Intern Showcase
• Work in assignment areas including substation design, protection and control, telecommunications, substation technical engineering, transmission lines, capital projects, system planning, distribution engineering, and grid modernization
• May be assigned emergency restoration work outside normal responsibilities, work hours, and location

Administration

• Direct and oversee Third-Party Attachment activities and Double Pole processes across Massachusetts within Eversource territory
• Supervise and lead the Single Pole Administration team
• Coordinate activities among internal and external stakeholders, engineering and construction forces, attachers and joint owners
• Supervise third-party attachment requests, including company qualification and licensing-fee processing
• Resolve make-ready work, attachment, billing and fee issues with outside companies
• Negotiate agreement issues with outside companies
• Oversee equipment shifting and double-pole removal
• Manage application, rental, joint-line billing and make-ready/true-up fees
• Perform system administration and data-quality checks for attachment records
• Prepare DPU documents and performance reports
• Track program costs, fee revenue, applications, delinquencies and annual costs
• Serve as liaison between Third-Party Attachment System users and Information Technology
• Provide oversight for related administration, including MassDOT
• Participate in cross-functional initiatives and monitor program success
• Track industry trends, best practices and technologies
• Select, coach, manage and develop staff

Manager – Pole Administration

Field Engineer

• Maintain and build customer relationships by ensuring requests are met promptly
• Design layouts for service additions and changes to the company electric system using approved standards and policies
• Perform technical calculations and prepare work orders
• Communicate company electric service installation requirements internally and externally
• Design, negotiate, and coordinate residential, commercial, and industrial service installations
• Prepare cost estimates, work orders, written service agreements, easement documents, and private property permits
• Design, negotiate, and coordinate relocation of overhead and underground facilities
• Recommend residential streetlight designs and coordinate installations
• Prepare work orders for security lighting and unmetered customer services
• Prepare residential or commercial contracts
• Assist with emergency restoration and facilitate restoration efforts
• Work with supervisors, senior consultants, engineers, customers, contractors, municipalities, and utility representatives

Program Manager, Process Improvement

Associate Engineer, Transmission System Planning

IT Manager – Corporate Functions

IT Manager, SAP Delivery Lead

Engineering Internships

Engineering Internships

Manager – Pole Administration

Field Engineering Designer 1