Eversource Energy

Marketing

• Respond to telephone, email, and website inquiries from prospective residential and small to mid-size commercial natural gas customers
• Resolve natural gas installation inquiries and route them to the responsible party
• Guide and educate customers about the gas conversion process and benefits of natural gas
• Provide excellent customer service and represent the Company on every interaction
• Use Salesforce, mapping systems, and customer billing systems to qualify and assist customers
• Provide appropriate contact information for follow-up
• Support proactive action plans to reach consensus on customer issues
• Handle inquiries related to natural gas conversions, new construction, load additions, and main extension projects
• Answer questions about availability, benefits, applications, pricing options, and installation procedures
• Establish rapport with prospective and current customers
• Enter leads into Salesforce accurately
• Route leads and inquiries to the appropriate sales representative
• Explain refundable deposits and Contribution in Aid of Construction processes
• Promote current marketing campaigns
• Ask probing questions to achieve first-call resolution
• Handle compliance-related calls involving gas heating equipment
• De-escalate customer complaints and frustrations
• Anticipate situations and take or recommend appropriate action
• Provide Marketing with lead-source information and campaign feedback
• Collaborate within the team and across the organization
• Contribute to special projects
• Adhere to the team schedule for phone coverage

Marketing Intake Coordinator – Customer Thermal Solutions

Full-stack Engineer

• Plan, coordinate, and perform engineering assignments involving design and implementation of wireless SCADA data telecommunications systems
• Design, implement, and operate wireless SCADA data telecommunications systems supporting Eversource's Electric operations
• Support field construction and maintenance of wireless SCADA data telecommunications assets and infrastructure, including digital microwave, mobile and fixed wireless networks, and paging systems
• Analyze wireless SCADA data communication systems to enhance and troubleshoot SCADA data applications
• Contribute to configuration and specification of SCADA wireless telecom equipment and interfaces to field RTU devices
• Troubleshoot distribution-system events involving mis-operated field-device communications or impacts to remote operations
• Apply requirements and standards from IEEE, IEC, NERC, and other industry and regulatory organizations
• Collaborate with senior staff, Field Communications, and telecommunications engineering staff to select technologies and build distribution automation communications networks
• Support restoration activity during emergency storm assignments
• Work in industrial and office environments; travel throughout the service territory 20% of the time

Senior Engineer – Distribution Automation

Supervisor

• Supervise the 24/7 Dispatch System Operations Center staff
• Plan, coordinate, direct and supervise switching and tagging activities
• Write, check and issue clearances and permissions
• Monitor loads, voltages, SCADA, substations and system alarms
• Supervise dispatch of Eversource personnel to outage, trouble and emergency calls
• Coordinate activities with Electric Service, Electric Field Operations and other Eversource departments
• Serve as switching director when assigned
• Receive and analyze OMS outage and non-outage events and trouble calls; initiate corrective action and dispatch personnel
• Direct corrective action and communicate system problems and restoration progress to relevant personnel
• Support emergency disaster plans and regional storm restoration
• Prepare, disseminate and maintain regional operations center records and reports
• Coordinate Eastern MA Black Start and emergency load shedding
• Support the Manager and/or Senior Supervisor with shift workload, system configurations and risk preparation
• Train new dispatchers, including OMS instruction and switching and tagging procedures
• Operate PC-based and mainframe applications
• Coordinate dispatch activities with Eversource personnel and external utilities, government agencies and other parties
• Plan and schedule shift coverage while ensuring safe, reliable and cost-controlled distribution system operations
• Review distribution system events and ensure proper reporting
• Communicate updated policies and procedures and ensure compliance
• Supervise safe and efficient restoration of distribution system outages

Supervisor, Electric Distribution Dispatch – Rotating Shifts

Systems Engineer

• Directly support execution, implementation, and ongoing maintenance of the Company’s electric network modeling tools, including DMS and Synergi Electric
• Provide guidance to electrical control centers on optimizing the distribution system for safe, reliable, and resilient energy delivery while maximizing clean energy resources
• Support technology review and selection, project budget, scope, schedule, project management, reporting, tracking, and stakeholder engagement
• Research and develop plans for distribution-system modernization opportunities
• Investigate and assess new tools and technologies relevant to modernization and control of the electric distribution system
• Engage with external counterparts, vendors, and stakeholders to promote industry best practices
• Optimize the distribution system using DMS advanced functionality, including AFR, LVM, Planned Outage Study, and DER/Load Forecasting
• Serve as a subject matter expert in ADMS, SCADA, DER dispatching, energy storage, microgrids, Volt/Var Optimization, and load shedding
• Collaborate with system operations control centers, IT, and engineering resources on DMS functionality and enhancements
• Support specification and configuration of DMS advanced applications including FLISR, LVM, AFR, and Load and Generation Scheduling
• Develop project approval documentation covering need, scope, technical solution, alternatives, risks, budget, and schedule
• Investigate industry technologies and assess their relevance and benefit to system operations control rooms
• Develop tools and methods to process and organize data from multiple sources to design and verify engineering models and databases
• Support multidisciplinary teams across MA, CT, and NH

Distribution Management Systems Engineer

Call Center Representative

• Perform customer billing assignments, including adjustments, order entry, error processing, and initiating field investigations
• Work under moderate supervision and exercise judgment within established guidelines
• Respond to customer calls outside regularly scheduled hours during emergency situations
• Follow established processes and work independently
• Work during emergency situations outside normal responsibilities, work hours, and location when assigned Emergency Restoration duties

Contact Center Representative III – Billing

Project Manager

• Analyze project data and create reports on Customer Care Organization performance
• Monitor and analyze project costs, trends, schedules, commitments, budgets, and forecasts
• Collaborate with Customer Care Management, Investment Planning, Operations, Contract Administration, Procurement, and Materials personnel
• Ensure project budgets and schedules align with corporate goals and strategies
• Support cost management at project and program levels, including cost tracking, forecasting, and reporting
• Track Project Management compliance with Key Project Decision Documents, record management, and quality control protocols
• Apply project analytics to describe, predict, and improve business performance
• Recommend actions and guide decision-making through capital program management performance reporting
• Ensure cost information is accurately coded and allocated to project budgets
• Create accounting and project cost variance reports
• Assist in developing and participating in customer care processes
• Review and report on trends affecting project costs and in-service dates
• Assess progress measurement and develop and update progress charts
• Create and maintain project-level KPIs and project statistics reports
• Establish new reporting formats and templates compliant with company and stakeholder requirements
• Respond to emergency situations outside normal responsibilities, work hours, or location when assigned

Analyst, Project Controls

• Lead the group providing leadership, tools, and systems for planning and scheduling complex electric power infrastructure projects for the Transmission Organization
• Oversee project planning and scheduling across the entire project life cycle
• Track and report monthly project performance against established schedule milestones
• Ensure schedule network logic and critical paths are accurate; identify schedule risks and forecast schedules
• Produce complex reports and analyses supporting projects and the capital program
• Streamline and enforce use of Primavera scheduling processes throughout the Transmission Organization
• Ensure adherence to Eversource policies, procedures, and standards
• Assign work, provide training, resolve problems, evaluate performance, and recommend personnel actions for Planners, Schedulers, and Analysts
• Coordinate schedules with Project Management, Engineering, Operations, Contract Administration, Procurement, Materials Management, and Construction Vendors
• Oversee project schedule analytics, reports, variances, baselines, change control, cost loading, trends, progress measurement, curves, KPIs, and project statistics
• Identify and assess scheduling risks and conflicts across projects, ROW corridors, and substations
• Manage stakeholder capital program and project-level reporting
• Develop the Planning & Scheduling team through coaching, onboarding, training, and continuous learning
• Respond to emergency restoration assignments outside normal responsibilities, hours, or location when required

Manager, Project Planning and Scheduling

• Answer customer telephone, mail, e-mail, and other requests, inquiries, and complaints regarding service, billing, and accounting matters
• Perform outbound calling as required
• Work with walk-in customers as necessary
• Analyze causes of complaints and resolve customer dissatisfaction
• Initiate service on new accounts, reconnections, disconnections, and transfers of billing responsibility
• Review customer records, billing and error reports, and returned bills; investigate errors and invalid meter reading and billing conditions; make correcting entries as required
• Explain billing methods, rate schedules, bill amounts, account status, and collections procedures
• Explain customer payment options
• Process trouble and emergency calls and research related inquiries
• Explain restructuring billing and customer options
• Initiate credit and collection action on delinquent accounts and extend payment within authorized limits
• Explain Conservation and Load Management programs
• Assist customers with web transactions
• Analyze and investigate discrepancies in customer accounts
• Work on special projects as assigned
• Assist in instructing and training new and less experienced representatives
• Support company initiatives and promotions
• Participate in mandatory overtime, including holidays and weekends, and on-call standby duty as needed
• Call in crews outside normal business hours, dispatch crews via two-way radio, and complete electronic mail logs for these activities
• Respond to emergency restoration assignments outside normal responsibilities, work hours, and location when required

Contact Center Representative, Level III

Manager

• Lead Distribution System Planning and DER Planning activities across New Hampshire
• Plan new bulk distribution substations and station upgrades for capacity or reliability needs
• Oversee DER system impact studies and non-wires alternative solutions, including battery storage applications
• Provide regulatory testimony, expert testimony, and rate case support
• Support regulatory filings and siting/permitting activities
• Develop and document processes and standards for system modeling, planning, and analysis
• Manage and mentor a team of engineers
• Lead development, documentation, and defense of New Hampshire’s integrated system plan
• Maintain and update Distribution System Planning and DER Planning Guides
• Coordinate with System Planning and other cross-functional departments
• Ensure system upgrade plans and programs are vetted, communicated, and aligned with the Company’s position
• Manage engineers, contractors, consultants, and project schedules
• Manage the five-year long-range plan for substation capacity and reliability projects
• Prepare corporate testimony and written responses for regulatory proceedings
• Interface with federal, state, and local organizations on behalf of Eversource
• Participate in internal committees, task forces, industry committees, and professional society working groups
• Prepare letters and reports for senior management supporting technical or policy positions
• Respond to emergency situations and accept Emergency Restoration assignments when required

Manager, NH Distribution System, DER Planning

Program Manager

• Manage a portfolio of strategic Massachusetts Electric Sector Modernization Plan transmission line and substation projects from early-stage development through handoff to the Project Management Organization
• Lead and oversee cross-functional project teams across System Planning, Engineering, Siting, Real Estate, Legal, Project Management, Engagement, Regulatory Affairs, Environmental Affairs, and other stakeholders
• Establish and organize ongoing development plans
• Vet strategic solutions consistently with company safety and procurement policies
• Develop project schedules and budgets for early-stage strategic projects and oversee implementation before execution
• Support development and documentation of company policies for strategic transmission project development and execution
• Maintain familiarity with policies and programs facilitating transmission development
• Develop project success metrics and track project-level and ESMP program progress
• Facilitate stakeholder discussions and information exchange to advance strategic transmission projects
• Represent Eversource Transmission on committees, groups, associations, public meetings, regulatory hearings, town halls, and special meetings
• Brief the Manager and Director of Strategic Project Development on project status and action items
• Coordinate with relevant company departments and collaborate with internal and external stakeholders

Senior Program Manager, Strategic Project Development

• Develop, expand, plan, design, maintain, and operate transmission and distribution systems and equipment
• Coordinate evaluation of system failures and appropriate resolutions to support operations during unplanned maintenance
• Ensure transmission and distribution systems meet high-quality, safety, reliability, cost, and environmental standards
• Share accountability for the strategy, development, and design of the organization’s Life Cycle Plan
• Supervise, coach, and develop engineers; approve time and conduct performance reviews
• Assign, prioritize, and direct work performed by engineers and designers
• Manage cost and performance of assigned system assets, including reliability analysis, event trending, and equipment-condition monitoring
• Develop, justify, and approve multi-year Life Cycle Plan activities and ongoing projects
• Ensure accurate and timely designs, specifications, permits, and customer notifications for system additions, modifications, and replacements
• Develop preliminary engineering designs and detailed designs as needed
• Collaborate with Engineering engineers to ensure consistency and teamwork
• Provide technical support and direction to operating areas during normal and emergency situations
• Conduct root-cause analysis and develop and implement corrective actions
• Evaluate and select system technology and equipment
• Develop design, operation, and maintenance standards and procedures
• Assume the Manager’s role as required

Lead Engineer, Protection and Controls

• Identify distribution system problems involving multiple feeders and substations
• Lead and conduct scenario-based planning studies, evaluate alternatives, and recommend reliable distribution system solutions
• Develop medium-range (2–5 year) and long-range (5+ year) distribution plans covering load relief, capacity, asset-related issues, and large DER integration
• Build, maintain, and validate electrical distribution models, including low-voltage meshed network components and secondary distribution topologies
• Collaborate with cross-functional groups on long-range planning criteria for integrating two-way communication technologies, including PV, EVs, and battery storage
• Prepare N-1 and N-2 contingency studies for distribution networks
• Propose new distribution substations and associated overhead and underground feeders
• Perform area-wide voltage and power-factor studies and recommend findings to distribution engineering and operations
• Lead or conduct load forecast studies for distribution planning
• Partner with Distribution Engineering, Asset Management, Standards, Transmission/Substation Engineering, and other departments on economic analyses and cost allocation
• Recommend project priorities for the capital construction program financial review
• Conduct or manage studies supporting facility needs, alternatives evaluation, and preferred solutions in regulatory applications, reports, chapters, and testimony
• Prepare distribution documentation and testimony for regulatory filings
• Communicate with and support distribution customers regarding proposed facilities
• Provide leadership and guidance to engineers while coordinating multiple cross-functional groups
• Present recommendations and results to management at all levels
• Represent the department and company on committees
• Recommend development or changes to distribution planning criteria and standards
• Respond to emergency restoration assignments outside normal responsibilities, work hours, and location when required

Senior Engineer, Distribution System Planning

• Monitor, analyze, and report on selected project costs for Eversource transmission projects
• Research and analyze data sources including blanket purchase orders and labor rate agreements
• Develop and maintain estimating and cost-monitoring metrics
• Analyze bids, project scope changes, invoices, internal labor/contractor costs, material costs, and equipment costs for inclusion in the estimating database
• Reconcile project costs to establish accurate historical project data
• Develop metrics for estimate accuracy, scope-change cost impacts, and original estimates and scope
• Drive process improvement throughout pricing and estimating
• Minimize company exposure and project risk
• Review and incorporate historical data from purchase orders, subcontracts, and productivity analysis reports
• Maintain cost monitoring and reporting systems
• Support development and maintenance of cost estimates and tracking actual costs against budgets for major construction projects
• Collect information regarding changes and adjustments to cost estimates

Senior Project Analyst, Estimating, Transmission

• Manage a portfolio of strategic ESMP transmission and substation projects from early-stage development through handoff to the Project Management Organization
• Oversee cross-functional project teams across System Planning, Engineering, Siting, Real Estate, Legal, Project Management, Engagement, Regulatory Affairs, Environmental Affairs, and other stakeholders
• Establish and organize ongoing development plans
• Vet strategic solutions consistently with Company safety and procurement policies and programs
• Develop early-stage project schedules and budgets with appropriate departments and implement them before execution
• Support development and documentation of Company Policies for strategic transmission project development and execution
• Collaborate internally and externally to advance strategic transmission projects
• Track project-level and ESMP program progress and develop success metrics with the Manager and Director
• Facilitate stakeholder discussions, alignment, and information exchange
• Represent Eversource Transmission on committees, groups, associations, public meetings, regulatory hearings, town halls, and special meetings
• Brief the Manager and Director regularly on responsibilities, project development status, and action items
• Coordinate with System Planning, Engineering, Siting, Real Estate, Engagement and Equity, Regulatory, Procurement, Legal, Scheduling, and later-stage Project Management
• Respond to emergency situations and perform emergency restoration assignments outside normal responsibilities, work hours, or location when required

Program Manager, Strategic Project Development – Transmission

Estimator

• Develop estimates for major projects, typically over $1M
• Standardize cost-estimating templates across the three-state territory
• Collaborate with discipline engineering and support services to produce accurate and complete cost estimates
• Identify and quantify project risks, contingencies, and clarifications
• Present estimates to management during the review process
• Incorporate direct costs, indirect costs, support costs, and overheads into project estimates using industry best practices
• Maintain cost-estimating tools and databases, documenting estimates and updating them based on project actuals
• Support process-improvement programs measuring estimate accuracy, man-hour estimates versus actuals, speed, and cost to develop estimates
• Support QA/QC coordination and process improvement with Major Projects, Engineering, Operations, and other stakeholders
• Travel to substations and rights-of-way across the Eversource territory as needed
• Respond to emergency situations and perform Emergency Restoration assignments outside normal responsibilities, work hours, and location when required