Experian

Customer Support

• Manage and resolve complex issues escalated from internal teams and external clients
• Partner with clients, payers, trading partners, and internal technical teams to investigate, troubleshoot, and resolve issues
• Troubleshoot and resolve complex product, system, and workflow-related issues
• Investigate and resolve payer-related and transaction-processing issues
• Serve as an escalation point for Customer Support, Client Relationship Management, and other teams
• Manage a high-volume caseload of support requests, incidents, and inquiries while meeting service level expectations
• Communicate with clients through support cases, email, telephone, and virtual meetings
• Determine issue severity, scope, and effect and coordinate appropriate resolution efforts
• Collaborate with technical teams, payers, vendors, and trading partners on client-affecting issues
• Analyze, troubleshoot, and maintain client and user configurations
• Participate in projects including testing, implementations, process improvements, and operational plans
• Create, maintain, and enhance knowledge base documentation using KCS best practices
• Identify recurring issues, trends, and process improvement opportunities
• Maintain understanding of supported products, workflows, and industry standards

Client Support Representative – Healthcare Revenue Cycle

Customer Success Manager

• Partner with the Client Executive on the Experian Health Sales team regarding product expansion
• Partner with the Relationship Manager to build and maintain trusted customer relationships
• Collaborate with Support and Optimization teams to ensure the best client experience
• Understand Experian Health product capabilities and provide consultative guidance throughout the client lifecycle
• Understand client implementations to facilitate updates, additions, and fixes to client setup
• Partner with Customer Support, Optimization, Product, and Development teams to help clients navigate tickets and enhancement requests with minimal delay
• Evaluate customer use of Claimsource, Denial Manager, Enhanced Claim Status, and ERA products
• Recommend best-practice configurations and solutions to improve the customer experience
• Develop expertise in the Claimsource, Denial Manager, Enhanced Claim Status, and ERA product suite
• Partner with the Relationship Manager on Quarterly Business Reviews, showcasing client successes and return on investment
• Develop strategies to improve client retention, engagement, and expansion by identifying important metrics and success factors

Client Success Manager, Healthcare Revenue Cycle

Analyst

• Lead the evolution of the organization’s observability strategy, using Datadog as the primary enterprise platform
• Serve as the technical and functional subject-matter expert for the Datadog platform
• Design, implement, and enhance solutions using APM, Infrastructure Monitoring, Logs Management, Dashboards, RUM, Synthetic Monitoring, and Continuous Testing
• Define enterprise observability standards for applications, APIs, microservices, and cloud workloads
• Build and maintain executive, operational, and analytical dashboards
• Develop proactive monitoring strategies based on SLIs, SLOs, SLAs, and business indicators
• Create, review, and optimize intelligent monitors and alerts to reduce operational noise and false positives
• Support application instrumentation with OpenTelemetry and native Datadog integrations
• Lead root cause analyses of critical incidents and recommend preventive actions
• Identify opportunities for automation, failure prediction, and self-healing
• Develop training, playbooks, standards, and documentation related to Datadog
• Conduct capacity, performance, availability, and end-user experience analyses
• Promote a culture of observability and operational excellence
• Collaborate with Engineering, Architecture, Development, SRE, and Operations teams

Senior Observability Analyst

Director

• Provide strategic and operational leadership for the Learning & Development function serving Experian Health's external clients
• Own the vision, roadmap, and execution of a scalable client education program
• Build and lead a team of instructional designers and client educators
• Champion innovation, including responsible use of AI, to improve learning content speed, quality, and scale
• Improve client adoption, self-service use, product proficiency, and customer satisfaction through measurable education programs
• Lead the vision, strategy, and multi-year roadmap for Client Education across Experian Health products
• Design and deliver blended learning solutions, including instructor-led training, on-demand eLearning, video tutorials, and learning labs
• Set standards for instructional quality, accessibility, and consistency across curricula, job aids, assessments, and the client-facing course catalog
• Provide capacity, prioritization, and risk insights to leadership for investment and resourcing decisions
• Guide development and refreshing of eLearning and training materials amid product and system updates
• Establish scalable authoring workflows, templates, and governance
• Administer the client Learning Portal (LMS), including learning plans, enrollment, and reporting
• Apply learning-effectiveness measures and client feedback to improve curricula and delivery
• Guide change management activities related to product releases, workflow changes, and client adoption plans
• Develop product adoption strategies from implementation through advanced utilization and optimization of Experian Health solutions

Senior Director, Client Education – Healthcare SaaS

Software Engineer

• Develop and maintain critical web components of the unified SDK using JavaScript and TypeScript
• Design and implement protection mechanisms against digital attacks, automation, and runtime environment manipulation
• Create solutions to detect headless browsers, virtualized environments, emulators, and digital fraud tools
• Ensure secure communication between web components, native SDKs, and backend services
• Implement integrity controls and validation mechanisms for data captured by the SDK
• Develop telemetry, metrics, logs, and observability mechanisms for continuous platform monitoring
• Conduct performance analyses and optimize the capture experience across different browsers and devices
• Participate in defining architecture, development standards, and security strategies for client-side applications
• Conduct code reviews and provide technical support to development teams in adopting engineering best practices
• Investigate vulnerabilities and contribute to the continuous improvement of fraud and abuse prevention mechanisms

Software Development Specialist II

QA Engineer

• Collaborate closely with the team, identifying opportunities to improve processes and solutions
• Plan, develop, and execute acceptance, performance, regression, and exploratory test plans and cases
• Ensure high-quality production releases that meet the outcomes expected by the client
• Perform quality control on deliverables
• Generate reports on the status of completed tests
• Automate tests using Cypress and Playwright

Mid-Level QA Analyst

• Implement and maintain hospital payer contracts within Experian Health's Contract Manager system
• Accurately model reimbursement methodologies to support valuation of hospital claims and patient estimates
• Collaborate with senior team members on new client implementations
• Independently manage routine maintenance cases in accordance with enterprise standards and client expectations
• Analyze, define, and maintain hospital payer contracts for Medicare, Medicaid, Workers Compensation, and Commercial Payers
• Analyze complex contract provisions and reimbursement rates for accurate system configuration
• Research payer websites and regulatory sources, including CMS, state Medicaid, and commercial payers
• Validate and troubleshoot system-generated valuations against client-submitted claims and estimates
• Reconcile discrepancies caused by data entry errors or policy interpretation
• Ensure contract terms are accurate and implemented according to client intent and payer agreements
• Respond to valuation-related support cases within defined Service Level Agreement timeframes
• Participate in internal and client meetings to support project agreement and issue resolution
• Contribute to process improvement to reduce manual effort and enhance data accuracy

Healthcare Contract Definition Analyst

• Implement and maintain hospital payer contracts within Experian Health's Contract Manager system
• Model reimbursement methodologies to support valuation of hospital claims and patient estimates
• Collaborate with senior team members on new client implementations
• Independently manage routine maintenance cases in compliance with enterprise standards and client expectations
• Analyze, define, and maintain hospital payer contracts for Medicare, Medicaid, Workers Compensation, and Commercial Payers
• Analyze complex contract provisions and reimbursement rates for accurate system configuration
• Research payer websites and regulatory sources, including CMS, state Medicaid, and commercial payers
• Validate and troubleshoot system-generated valuations against client-submitted claims and estimates
• Reconcile discrepancies caused by data entry errors or policy interpretation
• Ensure contract terms are accurately implemented according to client intent and payer agreements
• Respond to valuation-related support cases within defined Service Level Agreement timeframes
• Participate in internal and client meetings for project agreement and issue resolution
• Contribute to process improvements that reduce manual effort and enhance data accuracy

Hospital Contract Definition Analyst

DevOps Engineer

• Serve as the technical SRE point of contact for Identity & Fraud products, supporting development and operations teams
• Define, implement, and monitor SLIs, SLOs, and SLAs aligned with business objectives
• Lead incident analyses and propose preventive and corrective actions to avoid recurrence
• Automate provisioning, deployment, scaling, and failure recovery processes
• Design and maintain observability solutions, including logs, metrics, traces, and alerts
• Participate in capacity and performance engineering
• Support architectural evolution focused on the resilience, scalability, and security of Identity & Fraud systems
• Promote best practices in infrastructure as code, CI/CD, and safe change management
• Support critical operations by troubleshooting and mitigating issues in real time

SRE Specialist I

• Develop and maintain critical microservices responsible for processing and correlating security, fraud, and SDK integrity signals
• Implement trust assessment mechanisms based on device compromise indicators, session integrity, and digital injection detection
• Design and develop scalable solutions using Go, with a focus on high performance and concurrent processing
• Ensure service reliability, availability, and observability through metrics, logs, traces, and continuous monitoring
• Participate in defining and evolving the microservices architecture and system integration standards
• Develop secure and efficient APIs for communication among SDKs, fraud prevention platforms, and enterprise services
• Implement security controls related to authentication, authorization, encryption, and channel protection
• Investigate and mitigate incidents related to fraud, security, and platform stability
• Participate in CI/CD, deployment, monitoring, and production environment support processes
• Contribute to code reviews, best-practice definition, and the continuous improvement of engineering technical quality
• Contribute to the development and evolution of the unified SDK backend core, transforming raw data into actionable intelligence and issuing trust decisions
• Work in partnership with Architecture, Security, Platform, and Engineering teams to meet performance, availability, and threat-protection requirements

Software Development Specialist I

• Contribute to the backend core of the unified SDK
• Implement services that process detection signals (IAMDM/IAIDM, device compromise, and channel integrity)
• Issue the reliability verdict for the captured object
• Transform raw signals into decisions about whether to forward them for further analysis
• Work with a focus on service resilience, scalability, and observability
• Actively participate in the SDK release cycle
• Respond to new attack vectors identified in production

Marketing

• Lead strategy and execution for email, push, and SMS communications that increase customer engagement in the home and mortgage space
• Manage lifecycle campaigns from planning through measurement
• Launch new CRM campaigns, improve existing programs, and identify opportunities to scale successful approaches
• Own campaign performance measurement, including open rates, click-through rates, product engagement, and related metrics
• Partner with analytics teams to evaluate results, test hypotheses, and share actionable findings
• Coordinate CRM plans with product launches, performance goals, and broader business initiatives
• Use audience segmentation, A/B testing, and campaign data to improve messaging and engagement
• Support multi-channel communication programs aligned with business goals and customer needs
• Partner with product, marketing, analytics, and other stakeholders to deliver coordinated, personalized experiences
• Report to the Manager, Lifecycle Engagement & Loyalty

Lifecycle Program Marketing Manager

IT Support

• Proactively monitor infrastructure and application components to prevent business impact
• Monitor, analyze, adjust, and resume processing flows for production routines
• Check the production activity scheduling system daily and complete the strategic checklist
• Resolve and document incidents occurring in the production environment
• Manage, execute, and control IT service requests
• Execute releases and support operational processes for implementing IT changes in production

Senior IT Infrastructure Analyst

• Monitor legislative and regulatory proposals across an assigned multi-state portfolio affecting Experian's credit bureau, commercial credit, marketing services, automotive, health, and consumer services businesses
• Assess priorities for monitoring or engagement
• Help lead legislative and regulatory engagement with state policymakers and regulators
• Work with state-based consultants and lobbyists, trade associations, coalitions, outside counsel, and other external resources
• Develop and execute advocacy strategies on priority state legislative and regulatory matters
• Coordinate Experian and industry positions
• Monitor state agency rulemakings and regulatory proceedings
• Coordinate company and industry responses, including comment letters
• Partner with Legal, Compliance, and business teams to assess policy developments and business impacts
• Develop policy analysis, legislative and regulatory reports, briefing materials, and priority tracking
• Communicate enacted laws and final regulations to support implementation and compliance planning
• Support Experian's state political and PAC activities

Director, State Government Affairs

Designer

• Conceptualize, design, and produce multimedia reinforcing the brand and resonating with target audiences
• Support demand-generation campaigns, webinars, advertisements, social media, and events across the sales funnel
• Own and maintain the internal product support library, including designing and updating documentation throughout the sales funnel
• Create briefing decks in PowerPoint for stakeholders, ensuring clarity and brand alignment
• Design and polish positioning graphics for demand generation with the web design team
• Create custom PowerPoint templates and presentations
• Produce product one-sheets
• Develop mood boards and concept layouts
• Create social media graphics and banners
• Design and produce eBooks
• Create email templates and digital advertisements
• Develop infographics and data visualizations
• Create UI elements and assets for web and mobile apps
• Provide event support through booth designs, signage, and table tents
• Produce digital illustrations
• Perform photo retouching and manipulation
• Report to the Creative Services Manager

Client Support Representative – Healthcare Revenue Cycle

Client Success Manager, Healthcare Revenue Cycle

Senior Observability Analyst

Senior Director, Client Education – Healthcare SaaS

Software Development Specialist II

Mid-Level QA Analyst

Healthcare Contract Definition Analyst

Hospital Contract Definition Analyst

SRE Specialist I

Software Development Specialist I

Software Development Specialist I

Lifecycle Program Marketing Manager

Senior IT Infrastructure Analyst

Director, State Government Affairs

Creative Services Designer