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Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in operational performance monitoring and process optimization, with strong capabilities in data analysis and communication. Proficient in managing partner relationships and implementing scalable solutions to enhance service quality and efficiency.
Highest-signal resume keywords
Operational Performance MonitoringData-Driven RecommendationsProcess OptimizationAdvanced Microsoft ExcelFluent in Italian and English
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Monitor operational performance of marketplace partners across a portfolio of boutiques, identify trends, and flag opportunities to improve service quality and operational processes
- Develop understanding of internal and partner operations and provide data-driven recommendations to improve efficiency and service levels
- Support partners with day-to-day operational queries, ensuring timely resolution, clear communication, and a consistent partner experience
- Identify recurring partner pain points and implement scalable solutions, prioritising impact, process standardisation, automation, and technological developments
- Coordinate partner-facing operational initiatives covering catalogue management, fulfilment, returns, and inventory management
- Contribute to internal projects improving the partner journey, operational tools, performance metrics, and service processes
- Act as a key point of contact for operational queries and work cross-functionally on standardised operating procedures and performance improvements
Requirements
What you’ll need- Strong communication skills, with the ability to clearly and effectively communicate complex ideas verbally and through written presentations
- Advanced Microsoft Excel skills
- Experience in a B2B or customer service-oriented environment
- Ability to manage multiple tasks and projects simultaneously, take ownership, and use data to drive decision-making
- Driven by process optimisation, organisation, planning, and continuous improvement
- Knowledge about logistics, cross-country shipments, and warehouse processes is a plus
- Experience in e-commerce and luxury retail is a plus
- Experience with data visualisation tools such as Tableau or Looker is a plus
- High-level knowledge of SQL/BigQuery is a plus
- Fluent in written and spoken Italian and English (C1)
- Eager to relocate to Porto
Benefits
Comp & perks- Employee Pension Scheme
- Flexible Benefits Program
- Health Insurance & Critical Illness cover
- Flexible work environment- Hybrid Model (3 days a week from the office, 2 days from home)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisSQLBigQueryData VisualizationTableauLookerInventory ManagementCatalogue ManagementFulfilment ProcessesReturns Management
Soft Skills
Strong Communication SkillsOrganizational SkillsProject ManagementProblem-SolvingCross-Functional Collaboration
Industry Keywords
B2B EnvironmentCustomer ServiceE-CommerceLuxury RetailLogisticsWarehouse ProcessesCross-Country Shipments