Product Support Specialist
Finvari
Posted: 10/20/2026ERPSQL
Commercialization Product Support Co-op
Trane Technologies
Posted: 10/12/2026
Customer Product Support
Boeing
Posted: 10/8/2026
Product Production Support
Bank of America
Posted: 10/8/2026JavaLinuxPythonSparkSQLUnix
Product Support Associate
SAE International
Posted: 9/23/2026
Product Support Advisor
Sysco
Posted: 9/21/2026
Product Support Leader
GE Aerospace
Posted: 9/21/2026
Rehab Product Support Associate
Pride Mobility Products Corporation
Posted: 9/17/2026Assembly
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical curiosity and problem-solving skills while providing Tier 1 customer support in a SaaS or fintech environment. Proficient in analyzing data, troubleshooting integration issues, and communicating effectively with customers and internal teams.
Highest-signal resume keywords
Customer Support ExperienceBasic SQL KnowledgeData Analysis in Google Sheets or ExcelExperience with Jira, Confluence, or HubSpotSpanish Language Fluency
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Serve as the first point of contact for customer questions through email and chat
- Provide Tier 1 support for product usage, account questions, and technical issues
- Troubleshoot issues by testing workflows, analyzing data, and identifying reproducible steps
- Escalate complex technical issues while maintaining clear customer communication
- Develop deep product knowledge across payments workflows and construction use cases
- Investigate integration-related issues using documentation and structured testing
- Document customer pain points, bugs, and feature requests with clear technical context
- Partner with Product and Engineering to communicate trends and customer impact
- Support testing of new customer-facing features and workflows
- Identify recurring support patterns and recommend scalable solutions
- Improve internal and customer-facing documentation
- Support data quality and operational improvements across Customer Success and Sales systems
- Contribute to efficient support processes as the team scales
Requirements
What you’ll need- Bachelor’s degree plus 2+ years of experience in customer support or a customer-facing role within SaaS, fintech, or a fast-paced startup
- Strong technical curiosity and problem-solving mindset
- Basic SQL knowledge or demonstrated ability to learn technical concepts quickly
- Analytical comfort working with data in Google Sheets or Excel
- Excellent written and verbal communication skills
- Strong organization skills and ability to manage multiple priorities
- Empathy and patience when working through customer challenges
- Exposure to SSO, JSON, or integration troubleshooting
- Experience with tools such as Jira, Confluence, or HubSpot
- Familiarity with ERP systems or B2B software workflows
- Experience supporting payments or fintech products
- Spanish language fluency
- Must be authorized to work lawfully in the United States
- Must be able to commute to the Seattle office once a week
Benefits
Comp & perks- 100% premium coverage for employee health insurance premiums and partial coverage for dependents
- Health Savings Account with a company contribution
- Flexible Spending Account options: Health Care and Dependent Care
- Dental, Vision, and Life Insurance
- 11 paid company holidays
- Generous Paid Time Off (PTO) policy
- Stock options
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic SQLData AnalysisTroubleshootingPayments WorkflowsIntegration Testing
Soft Skills
Excellent CommunicationStrong OrganizationEmpathyPatienceProblem-Solving Mindset
Tools & Technologies
JiraConfluenceHubSpotGoogle SheetsExcel
Industry Keywords
SaaSFintechB2B SoftwareERP SystemsSSO