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Posted: 10/19/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in delivering high-quality technical support, troubleshooting productivity tools, and managing support tickets effectively. Proficient in collaborating with cross-functional teams and communicating clearly with end users.
Highest-signal resume keywords
Technical Support ExperienceGoogle WorkspaceMicrosoft 365Help Desk SystemsIdentity And Access Management
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Deliver prompt, high-quality technical support to end users
- Diagnose and resolve issues across productivity tools, operating systems, and identity and access management
- Communicate clearly and professionally with customers, including during complicated interactions
- Collaborate with Engineering to develop and improve IT automation workflows
- Participate in shift rotations as part of a 24/7/365 support operation
- Work directly with end users and customer IT teams
- Triage and manage support tickets effectively
Requirements
What you’ll need- 2+ years of experience in an IT support role
- Working knowledge of Google Workspace, Microsoft 365, and Slack
- Ability to troubleshoot and explain productivity tools to others
- Working knowledge of Windows and macOS
- Working knowledge of help desk and ticketing systems, including Jira, ServiceNow, and Freshdesk
- Working knowledge of identity and access management practices and tools
- Working knowledge of TCP/IP and common network protocols
- Ability to address typical network issues
- Familiarity with Mobile Device Management platforms
- Clear written and verbal communication skills
- Strong prioritisation and decision-making skills
- Collaborative working style across teams, time zones, and organisational boundaries
Benefits
Comp & perks- 100% remote with flexible core working hours
- Unlimited PTO
- 12 paid federal holidays
- $150 monthly connectivity stipend for cell phone, internet, or equipment expenses
- Participation in a 401(k) program
- Option grants to purchase shares through Fixify's equity program
- Medical, dental, and vision coverage with 100% of your deductible covered by Fixify
- Paid parental leave for birth, adoption, or surrogacy
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingWindowsMacOSTCP/IPNetwork ProtocolsMobile Device ManagementIT Automation WorkflowsTicketing SystemsProductivity Tools
Soft Skills
Clear CommunicationPrioritisationDecision-MakingCollaboration
Tools & Technologies
JiraServiceNowFreshdeskSlack
Industry Keywords
24/7 Support OperationEnd User SupportTechnical Support