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Technical Project Manager
Franklin EnergyPosted 10/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $108,000 - $125,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing SaaS Customer Engagement Platforms, including project management, client operations, and technical support. Proficient in data analytics, Agile methodologies, and effective communication with clients to ensure successful project implementation.
Highest-signal resume keywords
SaaS Solutions ImplementationProject Management MethodologiesData AnalyticsAgile Software Development Life CycleClient Account Management
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Provide technical and administrative support for the SaaS Customer Engagement Platform (CEP) products and related applications supporting Franklin Energy’s service programs
- Manage business clients and client offering improvement initiatives for technology delivery services
- Manage requirements gathering and implementation processes for new clients
- Manage client operations for the customer engagement platform customer base
- Coordinate client management, program scheduling and tracking, client communications, testing assistance, and reporting
- Work with developers to implement technology products and understand web, backend, and database systems
- Manage account, project, risk, and budget activities
- Provide technical leadership during project planning and delivery across web portals, APIs, data ingestion, reporting data management, data transfers, databases, and IT systems
- Manage schedules, task assignments, resources, project/program management, and milestone reporting
- Develop and maintain RAID logs
- Develop technology deliverables for platform roles including Programs, CSRs, and Contractors
- Collaborate with and support project managers and personnel involved in client implementations and operations
- Facilitate requirements-gathering workshops and develop Business Requirements Documents (BRDs)
- Deliver customer engagement training for platform users
- Manage and assist quality assurance activities
- Participate in code testing, review, and product implementation
- Work directly with clients, set appropriate expectations, and own project implementation success
- Identify and implement process improvement initiatives with clients and product teams
- Perform other duties as assigned by the VP of CEP Solutions
Requirements
What you’ll need- Bachelor Degree from an accredited college or university in a technical or engineering discipline (preferred)
- 3+ years of related experience
- Previous exposure to Project Management methodologies and associated tools
- Strong Data Analytics skills
- Previous customer service/account management experience preferred
- Experience with energy efficiency program implementation preferred
- Proficiency in applicable process documentation tools (Visio, or equivalent) preferred
- Proficiency in applicable project scheduling tools (MS Project, or equivalent) preferred
- Advanced proficiency in implementing SaaS solutions preferred
- Familiarity with clean-tech is a plus
- Excellent understanding of all phases of Agile Software Development Life Cycle (SDLC) and Project Management Life Cycle (PMLC)
- Excellent understanding of Confluence, Jira Systems, Kanban board and SharePoint
- Working experience in environment of Web portal and API development, Data Ingestion, data management for reporting, Data file transfers, Database, and IT Systems
- Preferred experience with website development using PHP, HTML, CSS, Javascript and MySQL, larger database Cassandra
- Strong understanding of data ingestion and tracking data in systems/databases, data extracts and data analytic
- Good understanding of database, Tables and columns, proficiency in SQL preferred
- Ability to work independently; collect data, analyze information, produce templates and reports
- Ability to demonstrate and communicate the functionality of technology offerings
- Effective ability to work directly with clients and their customer base as required
- Detail-oriented, organized, self-starter, and able to prioritize workload
- Ability to identify and resolve issues with PMs, customers and trade allies
- Strong customer service and communication skills
- Ability to handle a wide work variety and work in a fast-paced environment
- Proficient in Microsoft Project, Excel, PowerPoint, Word and Teams
- Ability to communicate effectively, verbally and in writing, with customers, clients, and employees
- Committed to diversity and inclusion
- Reliable transportation
- PMP preferred but not required
- Valid driver’s license
- Willingness to travel up to 30%
Benefits
Comp & perks- Medical coverage
- Dental coverage
- Vision coverage
- Retirement benefits
- Paid time off
- Paid holidays
- Other company-sponsored benefits and programs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data ManagementSQLPHPHTMLCSSJavaScriptMySQLData IngestionReportingProcess Documentation
Soft Skills
Customer ServiceCommunicationDetail-OrientedOrganizational SkillsProblem-Solving
Tools & Technologies
Microsoft ProjectExcelPowerPointWordTeamsConfluenceJiraKanban BoardVisioSharePoint
Certifications & Qualifications
PMP
Industry Keywords
Energy Efficiency ProgramsClean-TechCustomer EngagementTechnical SupportProject Scheduling