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General MotorsPosted 10/21/2026full-timeRemote • New York • United StatesJuniorMid-Level💰 $80,700 - $109,400 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in building relationships with dealership teams and driving product adoption through effective training and performance analysis. Proficient in utilizing technology platforms and analytics to enhance customer engagement and dealership performance.
Highest-signal resume keywords
Sales ExperienceCustomer Service ExperienceStrong Communication SkillsGoogle Workspace ProficiencyTechnology Troubleshooting
About the role
Key responsibilities & impact- Serve as the primary field representative, advocate, and liaison for OnStar, GM connected services, loyalty offerings, and subscription services across assigned dealerships
- Build trusted relationships with dealer principals, general managers, sales leaders, and service leaders
- Coach and influence dealership teams to drive product adoption, customer engagement, loyalty, and dealership performance
- Promote Connected by OnStar services, My GM Rewards, and GM Rewards Credit Cards
- Conduct monthly and quarterly performance reviews using data and analytics
- Identify opportunities and co-create dealer action plans for continuous improvement and growth
- Monitor performance at Dealer, District, Zone, and Region levels against monthly, quarterly, and annual goals
- Design and deliver live in-dealership and virtual training sessions
- Train teams on OnStar, My GM Rewards, connected vehicle technologies, customer onboarding, and delivery experiences
- Troubleshoot OnStar, GM mobile app, and internal platform issues
- Ensure customers experience connected technology from setup and enrollment through ongoing engagement
- Collaborate with Vehicle Sales, Service & Marketing, Fleet and Commercial Sales, OnStar Digital Services, and Loyalty teams
- Support product and feature launches and align dealer marketing and messaging
- Resolve dealer and customer satisfaction issues
- Provide field feedback to improve programs, tools, and processes
- Travel frequently throughout the assigned territory
Requirements
What you’ll need- 2+ years of sales, customer service, or related experience
- Bachelor's degree or equivalent experience
- Strong communication and presentation skills
- Ability to support business needs across assigned time zones, including occasional weekends and holidays
- Proficiency with Google Workspace and/or Microsoft Office applications
- Ability to utilize and troubleshoot technology platforms, mobile applications, and subscription-based services
- Excellent written and verbal communication skills with strong attention to detail
- Ability to travel up to 90% within the assigned territory
- Valid driver's license and ability to legally operate a motor vehicle
- Must currently reside within the territory or be willing to relocate to Syracuse, NY or an approved surrounding area within 60 days of start date
- Must not require GM immigration sponsorship now or in the future
- Ability to successfully complete a Motor Vehicle Report review
Benefits
Comp & perks- Incentive pay program with payouts based on company, job-level, and individual performance
- Medical insurance
- Dental insurance
- Vision insurance
- Health Savings Account
- Flexible Spending Accounts
- Retirement savings plan
- Sickness and accident benefits
- Life insurance
- Paid vacation and holidays
- Tuition assistance programs
- Employee assistance program
- GM vehicle discounts
- Benefits overview and wellbeing support from day one
- Relocation costs are not covered
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisPerformance ReviewTraining DeliveryCustomer OnboardingSubscription Services
Soft Skills
Relationship BuildingCoachingInfluencingAttention to DetailProblem Solving
Tools & Technologies
Google WorkspaceMicrosoft OfficeOnStarGM Mobile AppConnected Vehicle Technologies
Certifications & Qualifications
Valid Driver's License
Industry Keywords
Connected ServicesDealer PerformanceCustomer EngagementLoyalty OfferingsSubscription-Based Services