Support Manager
Gismart
Posted: 10/19/2026
IT Delivery Manager
Raiffeisen Bank Ukraine
Posted: 10/13/2026
Manager, Management Consulting
KPMG
Posted: 10/9/2026
Travel Manager
Solidgate
Posted: 10/7/2026
Trading Execution Manager
OnHires
Posted: 10/7/2026ERP
Permissions Manager
Utopia
Posted: 10/6/2026IT Delivery Manager
Raiffeisen Bank Ukraine
Posted: 10/3/2026SDLC
Delivery Manager
ELVTR
Posted: 10/3/2026PMP
VIP Support Manager
RISK
Posted: 9/29/2026
Promo Manager
Gypsy Collective
Posted: 9/26/2026
IFRS Manager
Kiss My Apps
Posted: 9/21/2026ERP
Фахівець з аналітичних рішень Big Data – Delivery Manager
Київстар
Posted: 9/15/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced written English proficiency and the ability to create clear, structured instructions for billing issues. Capable of providing quality customer support while managing time effectively and collaborating across teams.
Highest-signal resume keywords
Advanced Written English (C1-C2)Billing Issue ResolutionZendesk ExperienceSpeed TypingTime Management Skills
About the role
Key responsibilities & impact- Work with incoming tickets in Zendesk, focusing on billing issues
- Provide quality support while adhering to team SLAs and KPIs
- Handle customer complaints and develop creative solutions aligned with Gismart’s support policy
- Test future support channels, such as chat and phone support
- Create and maintain the library of saved replies
- Collaborate across teams for reporting and bug resolution
Requirements
What you’ll need- Advanced written English (C1-C2)
- Ability to create complex step-by-step instructions and handle billing issues with clear, structured, and polite replies
- Speed typing
- Understanding of mobile apps, including app versions, updates, and device compatibility
- Understanding of subscriptions, renewals, refunds, and billing
- Stress-resistant
- Ability to work independently
- Good time management skills
- Team player
- Experience with PayPal, Stripe, or other payment platforms is a plus
- Experience with ticket or chat systems such as Zendesk, Intercom, or Freshdesk is a plus
- Genuine interest in wellness is a plus
Benefits
Comp & perks- Remote-first culture with a flexible working schedule and the ability to work anywhere in the world, remotely or from a corporate hub
- 100% coworking compensation in Ukraine, except Kyiv; 50% coworking compensation worldwide
- Free office lunches at corporate hubs
- 100% sick leave compensation
- Partial coverage of medical insurance, sports activities, and therapy costs
- Equipment provided or maintenance costs covered for personal tools
- 70% coverage of professional development courses
- 100% coverage of corporate English courses
- 18 working days of paid vacation per year
- 3 personal days per year
- An extra day off added for each year at Gismart
- Corporate events and team-building activities across Gismart hubs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Billing UnderstandingStep-by-Step Instruction CreationMobile App KnowledgeSubscription ManagementRefund Processing
Soft Skills
Stress ResistanceIndependenceTeam Player
Tools & Technologies
ZendeskIntercomFreshdeskPayPalStripe
Industry Keywords
Customer SupportWellness Interest