Grupo DPaschoal

Collections

• Contact delinquent customers to collect outstanding amounts, following the daily worklist by phone, WhatsApp, or other available channels
• Manage delinquency, losses, interest, and renegotiations for the regions assigned to the employee
• Monitor delinquency and loss indicators
• Develop action plans with managers and the team to recover customers
• Follow up on agreements through SAP
• Handle internal tickets related to collection requests through the system

Credit and Collections Assistant

Administrative Assistant

• Perform activities related to credit management and collections, including evaluating and approving credit applications
• Sell financial products to customers by addressing their actual financial needs and contributing to the company's results
• Oversee inventory management processes, including the receipt of invoices, inventory counts, and overtime records, to support the branch manager
• Verify customer records in the system, ensuring data quality so that customer contact is easier and more efficient
• Negotiate customer debts with the goal of helping customers settle their outstanding balances by offering the best solution for both the customer and the company, involving and coordinating with the Credit team when necessary
• Conduct a final service evaluation with the customer and follow up on customer satisfaction and dissatisfaction to improve the quality of the company's services and customer care
• File, organize, and keep the branch's records up to date, ensuring that invoices and delivery receipts are properly signed and archived in compliance with legal requirements and regulations

Analyst

• Map the assigned region and identify potential fleet operators, prospecting for customers and offering the RodarFleet product
• Build and maintain strong, long-term customer relationships, serving as a channel for support, solutions, and consulting
• Identify customer needs, align them with relevant services and products, and pursue opportunities for new processes and business
• Connect internal teams to improve customer service, including pricing, services, products, systems, and processes
• Develop plans with customers to expand the delivery of services and products offered; conduct regional demand studies
• Contribute to the assessment and preparation of market and competitive analysis reports, identifying trends and opportunities in the fleet market
• Provide and manage business performance indicators, taking preventive action and proposing growth solutions
• Ensure solution delivery by promoting communication, instructional materials, and training for stores, support teams, and customers
• Negotiate and formalize commercial agreements to maximize profits and support the administrative and finance teams in preparing contracts
• Conduct occasional customer visits

Commercial Analyst

• Understand our customers’ logistics service needs and develop processes that address them effectively and ensure customer satisfaction.
• Integrate operational support activities for internal and external customers, assisting branches with issues arising from operational inefficiencies.
• Ensure end-to-end traceability of the Customer Returns process.
• Visit Distribution Centers with a focus on continuous improvement, following checklists and implementing action plans.
• Map and develop logistics process flows and projects that meet the company’s needs.
• Conduct training for Inventory Auditors, Administrative Assistants, and Quality Assurance staff.
• Create Smart Warehouse and 5S organization processes, developing clean and well-organized operating models.
• Monitor and analyze logistics KPIs, supporting the achievement of targets.
• Control and monitor cycle counts and overall inventory.
• Track information related to Purchase Returns, delinquent accounts, and warranty claims across support teams and Distribution Centers.

Senior Logistics Analyst

Product Analyst

• Maintain a monthly schedule of negotiation meetings and performance reviews with the suppliers under your management
• Manage the sales pricing policy for the suppliers under your management in accordance with pro forma pricing
• Analyze performance indicators daily and implement action plans to correct variances
• Develop promotional initiatives and sales campaigns, structure communications through marketing, and evaluate results
• Maintain daily contact with the sales team, seeking joint solutions to better serve customers, with a focus on the company’s results and strategy
• Act as the owner of the product portfolio with suppliers and the market, reviewing the introduction and discontinuation of items
• Monitor and follow up on credits generated through purchasing negotiation differentials, inventory markdowns, returns, and warranties

Product Analyst, Mid-Level

• Analyze demand from the sales team through inventory recommendations to ensure higher inventory quality at the branch.
• Maintain, update, and improve departmental reports.
• Update replenishment data and parameters to meet demand, including what to buy, how much to buy, when to buy, and where to buy for.
• Manage supplier service levels by making recommendations to improve operational performance.
• Analyze inventory adjustments through transfers to reduce purchasing costs.
• Support feasibility studies for new products using internal and external data to expand the product portfolio.
• Create scenarios and provide information, simulations, and insights to support decision-making.
• Prepare reports that contribute to improved inventory quality.
• Ensure process quality and lead departmental projects.
• Research methodologies and concepts to continuously improve processes.

Inventory Planning Analyst

Customer Success Manager

• Collaborate with multidisciplinary teams, liaising with IT, BI, Marketing, Sales, and E-commerce to discuss and propose business solutions and strategies
• Analyze results and identify improvement opportunities based on data and customer behavior, including purchase history
• Develop CRM campaign strategies: create, execute, monitor, and analyze customer engagement journeys for different business types, multichannel communications, and customer profiles, focusing on conversion, retention, and loyalty according to customers’ purchase histories
• Map and revisit customer journeys to improve their experience with the brand, products, and services provided
• Ensure that the actions and campaigns planned in the calendar are carried out
• Monitor and report key metrics, such as open rates, click-through rates, conversion rates, and return on investment (ROI) for campaigns

Junior CRM Analyst

Civil Engineer

• Develop layout designs for stores and support areas according to business needs, including new spaces for events and work teams
• Provide technical support to business units regarding building maintenance, product purchasing, and the hiring of service providers
• Develop layout designs and detailed specifications for renovations; prepare budgets, hire contractors, and ensure project deadlines, quality, and technical compliance
• Support and lead, when necessary, the maintenance and renovation of external and internal visual communications
• Monitor the department’s expenses and investments, including expense reclassification and action plans
• Support corporate support areas in developing projects related to the business units
• Handle administrative processes, including invoice entry, expense validation, supplier registration, contractor documentation, and contracts
• Support the Legalization team with information and documentation related to façades, layouts, and building adaptations
• Ensure maintenance of the Central Building by overseeing the team responsible for service requests and property upkeep
• Identify and approve new service providers and materials
• Request investments for building maintenance and façade-related needs
• Maintain ongoing communication with the business units to provide guidance on maintenance