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Service Representative
Guardian Industries - DeWittCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in building strong relationships with strategic national accounts while optimizing packaging solutions and ensuring quality compliance. Proficient in using Microsoft Office 365 and Microsoft Dynamics CRM to enhance customer interactions and streamline operations.
Highest-signal resume keywords
Corrugated Industry ExperienceB2B Sales ExperienceMicrosoft Office 365 ProficiencyMicrosoft Dynamics CRM ExperiencePackaging Science Degree
About the role
Key responsibilities & impact- Build strong relationships with strategic national accounts by delivering quality products, excellent service, and on-time delivery
- Identify and implement solutions to optimize customers’ packaging needs, improve product performance, and reduce waste at the GP box plant
- Work cross-functionally with GP capabilities and serve as the link between customers and customer service, quality, design, production, accounting, shipping, and other internal teams
- Maintain visibility and communication with national account customers
- Visit customers regularly to review quality initiatives and act on customer feedback and insights
- Assist in conducting item trials with customers
- Reconcile credits issued at month end with customers
- Visit nearby GP facilities as needed for team meetings, sample collection, and distribution
- Foster long-term partnerships between Georgia-Pacific and customers
- Support the GP quality team on customer visits to ensure quality compliance
- Use Microsoft Office 365 tools daily
- Log activities and data in Microsoft Dynamics CRM
- Report to the Area Sales Manager
Requirements
What you’ll need- Corrugated industry experience or, instead of industry experience, 2 or more years of outside sales/B2B experience or a bachelor’s degree in packaging science, operations/manufacturing, engineering, business administration, or a related field
- Open to travel up to 60% within the assigned territory
- Demonstrate technical skills using Microsoft Office 365, including Word, Excel, Outlook, PowerPoint, Teams, and SharePoint
- Experience or ability to log activities/data in Microsoft Dynamics CRM
- Must reside in or near Southern and Western New York or Northern Pennsylvania, or be willing to relocate within reasonable proximity to the sales territory
- Successfully pass a drug test where required by applicable state law
- Employment is subject to E-Verify
Benefits
Comp & perks- Variable compensation, issued as a monetary bonus or in another form
- Company car
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Health savings accounts
- Life insurance
- Accidental death and dismemberment (ADD) insurance
- Disability insurance
- Retirement benefits
- Paid vacation/time off
- Educational assistance
- Infertility assistance
- Paid parental leave
- Adoption assistance
- Flexible work environment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Packaging OptimizationQuality ComplianceData LoggingCustomer Relationship ManagementSales Reporting
Soft Skills
CommunicationRelationship BuildingCustomer ServiceProblem SolvingCross-Functional Collaboration
Tools & Technologies
Microsoft Office 365Microsoft Dynamics CRM
Industry Keywords
Packaging ScienceOperations ManagementManufacturingB2B SalesQuality Initiatives