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Senior ROI Representative – Health Information Management
Providence
Posted: 10/20/2026On-Site Service Representative, Part Time
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Grainger
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Posted: 10/19/2026
Senior ROI Representative – Health Information Management
ProvidenceCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Health Information Technology, including compliance with federal and state regulations for protected health information. Proficient in customer service and collaboration within healthcare settings, ensuring legal timelines and patient-focused care are prioritized.
Highest-signal resume keywords
Health Information Technology (HIT) Program GraduateNational Registered Health Information Administrator (RHIA) CertificationNational Registered Health Information Technician (RHIT) CertificationEpic Desktop Training Completion2 Years Relevant Experience in Acute Care Hospital
About the role
Key responsibilities & impact- Apply federal, state, and Swedish Medical Center regulations and policies when releasing appropriate protected health information documents
- Log and validate authorizations from patients, insurance companies, subpoenas, court orders, and other legal requests
- Partner with the Release of Information Coordinator or ROI Specialist I to ensure legal timelines are met
- Assist customers by phone or in person
- Support patient-focused, whole-person care within Swedish Shared Services
Requirements
What you’ll need- Graduate of an accredited Health Information Technology (HIT) program required; candidates less than three months from graduation may be considered with proof of successful completion upon graduation
- Successful completion of a college-level, for-credit medical terminology course required within six months of position start, or proof of a previous course
- Successfully complete Epic desktop training within the first 90 days
- Upon hire, hold either National Registered Health Information Administrator (RHIA) certification from the American Health Information Management Association or National Registered Health Information Technician (RHIT) certification from the American Health Information Management Association
- 2 years of relevant experience in an acute care hospital setting or a multiple doctor clinic
- Graduates of an accredited Health Information Technology program may count this as one year of experience
- Assist customers by phone or in person
- Ability to apply federal, state, and Swedish Medical Center regulations and policies for releasing protected health information
Benefits
Comp & perks- Retirement 401(k) Savings Plan with employer matching
- Medical, dental, and vision health care benefits
- Life insurance
- Disability insurance
- Paid parental leave
- Vacation time
- Holidays
- Time off for health issues
- Voluntary benefits
- Well-being resources
- Professional growth and career support
- Inclusive workplace and equal opportunities for advancement
- Possible shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical TerminologyProtected Health Information ManagementAuthorization Logging and ValidationRegulatory ComplianceCustomer Service
Soft Skills
CommunicationCollaboration
Certifications & Qualifications
RHIA CertificationRHIT Certification
Industry Keywords
Federal RegulationsState RegulationsSwedish Medical Center PoliciesRelease of InformationAcute Care Hospital