GuideWell Source

Proposal Manager

• Lead, develop, and manage strategic content, information resources, and automation tools supporting proposal development
• Support informal proposals, formal RFPs, and RFIs for complex major-account bid situations
• Develop project plans, manage activities, and prioritize work to timelines
• Qualify, assign, distribute, and manage work assignments while monitoring inventory levels and deadlines
• Coordinate document reviews and perform quality reviews of proposals
• Provide feedback to position BCBSF strategically
• Consult, guide, coach, and train Proposal team members
• Coordinate meetings with internal partners to monitor status, document implementation progress, and resolve issues
• Develop implementation-related communications and incorporate process and plan changes into materials and processes
• Build and manage relationships with internal partners and external partners
• Communicate non-standard account requests and coordinate alternative solutions
• Participate in finalist presentations, face-to-face meetings, and conference calls
• Communicate group needs, progress, plans, and issues to Senior Leadership and stakeholders
• Manage and track implementation barriers and issues through the post-implementation period
• Develop action plans for key issues and track post-implementation activities
• Lead process improvement and continuous improvement initiatives

Proposal Lead

Architect

• Set the vision and standards for the business architecture practice
• Define enterprise capability maps, target-state operating models, and process/data ownership maps
• Lead the process excellence function and oversee process redesign and continuous-improvement initiatives
• Hold the team accountable for measurable efficiency, quality, and cost outcomes
• Integrate business architecture and process redesign priorities with the AI product roadmap
• Partner with the Director, Transformation Governance and Performance, to provide KPIs, delivery status, risks, and AI-adoption metrics for the enterprise transformation scorecard
• Build leadership bench strength across business architecture and process excellence
• Manage a multi-team organization spanning the two disciplines
• Represent the disciplines in steering committee and governance forums
• Defend priorities, resourcing trade-offs, and target-state decisions to senior and executive leadership
• Report directly to the VP of Transformation and Performance

Senior Director, Business Architecture, Process Excellence

Accounting Manager

• Manage and oversee accounting, financial, and reporting functions
• Prepare financial statements, complex journal entries, and reconciliations
• Ensure compliance with accounting standards and regulations
• Maintain accurate financial records and provide accounting guidance to other areas of the business
• Administer the Account Reconciliation Manager system, including maintaining accounts, preparers, and reviewers
• Monitor reconciliation status, publish reports, perform user acceptance testing, and review account reconciliations
• Support regulatory reporting, including Supplemental Health Care Exhibit, Medical Loss Ratio, and Pharmacy reporting
• Research, reconcile, and submit final regulatory reports
• Administer the MLR process and obtain attestations from process owners
• Coordinate with the Legal Department on allocations and journal entries for legal settlements

Senior Accountant, Corporate Accounting and Reporting

Sales Operations Manager

• Manage business relationships and situations to obtain better business outcomes; communicate effectively and resolve complex business issues
• Lead projects from strategy to execution
• Develop and maintain project artifacts such as Charters, SIPOC, RACI, Timelines, Project Plans and Lessons Learned
• Lead requirements sessions and act as a liaison between business requirements and systems development work
• Handle financial scoping and tracking
• Provide leadership to a matrixed team to ensure goals are understood and achieved
• Deliver updates to varying levels of leadership
• Analyze and synthesize sales and membership data to identify issues, trends and drive positive outcomes
• Source data and content from disparate systems and teams to develop, maintain and present membership dashboards and reports
• Report on performance versus plan, regional performance, sales channel performance and effectiveness, product or plan performance and effectiveness, and key insights, trends and opportunities
• Establish relationships with internal business partners to maximize sales results
• Provide consultative input and thought leadership
• Glean competitive insights
• Distribute relevant updates across the Sales Organization
• Develop and deliver sales-related presentations to the Medicare leadership team

Senior Sales Enablement Consultant

Strategy

• Own a full engagement module from framing through recommendation
• Set and manage the module workplan, sequencing analysis and making trade-offs
• Direct Analysts and Senior Analysts and own the quality of deliverables
• Escalate early when answers, data, or scope require intervention
• Frame hypotheses and choose analytical methods independently
• Design analyses that answer the question and determine when directional answers are sufficient
• Challenge conclusions and seek disconfirming evidence
• Build an end-to-end module narrative and defensible recommendation
• Make logic and assumptions visible to leaders
• Present the module to project leadership and business-unit stakeholders
• Guide junior colleagues, review work, and provide feedback
• Codify methods into reusable tools, templates, and team intellectual property
• Help onboard new hires and share team standards
• Manage day-to-day business-unit stakeholder relationships
• Build domain fluency in Medicare Advantage, commercial, pharmacy, or similar areas
• Partner with finance, data owners, and subject-matter experts
• Work within GuideWell’s in-house Enterprise Strategy team on major company questions

Strategy Consultant

• Build financial models, market analyses, and quantitative research supporting assigned workstreams
• Gather and synthesize internal and external data into a clear, organized fact base
• Run defined analyses accurately and identify assumptions, gaps, and anomalies
• Produce clear, error-free slides, memos, and data cuts under engagement-lead direction
• Turn analysis into well-structured exhibits that clarify key implications
• Incorporate feedback and organize files, versions, and source data
• Learn and apply problem structuring, analytics, and storylining
• Develop an understanding of health-plan products, members, and economics
• Manage tasks, priorities, deadlines, progress, and blockers
• Collaborate with business-unit subject-matter experts and data owners
• Support stakeholder discussions and working sessions
• Share reusable analysis, templates, and tools with the team
• Represent Enterprise Strategy professionally across GuideWell

Strategy Analyst

IT Support

• Coordinate and manage enterprise and subsidiary Service Level Agreements to ensure high-quality infrastructure support services
• Mentor and support junior team members
• Collaborate with management to deliver roadmap objectives and milestones
• Oversee issue resolution and escalate complex issues to minimize service or deliverable disruptions
• Oversee hardware lifecycle compliance and negotiate contracts and agreements
• Oversee compliance remediation and adherence to contractual obligations
• Oversee changes, including after-hours changes, to minimize downtime and ensure business continuity
• Support vendor relationships and procurement processes
• Assist with budgets and costs to ensure controlled spending and value for money
• Collaborate with stakeholders on training and awareness programs
• Develop and implement strategies addressing emerging threats and technologies
• Adapt and audit processes for problem, incident, change, vulnerability, and configuration management
• Implement process improvements to address identified gaps and weaknesses
• Lead enterprise server operating system upgrades, end-of-life migrations, storage array migrations, patching support, and high-risk change testing and validation with application owners

Senior IT Infrastructure Service Delivery Manager

General

• Design and refine VoC instruments, including survey questionnaires, listening-program intercepts, qualitative protocols, and recurring tracker waves
• Support recurring VoC programs such as CMX tracker, NPS/CSAT/CES feedback, listening-program waves, and ad-hoc VoC studies
• Run fielding, monitor response quality, partner with vendors, and help shape business-facing synthesis
• Own the insights repository, including taxonomy, metadata standards, hygiene rules, and architecture
• Maintain the function’s decisions journal, documenting decisions, supporting evidence, and business outcomes
• Curate methodology and instrument libraries, playbooks, analytical frameworks, vendor scientific QA standards, and recurring research designs
• Partner with VoC vendor platforms and knowledge-management tooling, owning relationships, configuration, and standards
• Run institutional-memory rituals including project intake, project closeout, knowledge handoffs, and onboarding
• Partner across the function to capture and curate work as it ships
• Coach peers and analysts on VoC craft, documentation discipline, repository hygiene, and decision-journal practice

VOC & Knowledge Management Specialist

Analyst

• Convert late-arriving, unframed executive briefing requests and tight deadlines into Board-ready, C-suite-ready, or Trustee-ready briefing materials
• Adapt the briefing portfolio to changing senior leadership and Board priorities
• Apply executive-briefing standards for narrative structure, evidence, recommendation framing, and visual treatment
• Read, pressure-test, and synthesize research across B2B, Consumer, Customer & Decision Intelligence, Listening Programs, and Reputation Intelligence
• Build cross-cutting briefs supported by evidence for presentation to the CEO
• Partner with the VP, pillar leaders, and Sr. Manager on briefing strategy, sequencing, and cadence
• Track decisions resulting from briefings and share them with originating ICs and leaders
• Coach analysts and Leads on briefing-quality writing, recommendation framing, and visual treatment