H&R Block

Engineering Manager

• Lead the technology organization supporting Spruce, a customer-focused fintech and mobile banking product
• Own the technology strategy, delivery roadmap, and desired outcomes for Spruce
• Coordinate priorities, dependencies, risks, and delivery across multiple engineering squads, product managers, and business integrations
• Partner with Product and Design to shape outcomes, clarify priorities, sequence work, and make trade-offs
• Provide hands-on leadership for mobile engineering practices across native iOS and Android codebases
• Ensure secure, resilient, compliant, and high-quality fintech experiences and production stability
• Monitor and mitigate product, program, integration, vendor, security, compliance, and operational risks
• Establish outcome-based plans, delivery health reporting, dependency management, and stakeholder communication
• Build partnerships across business leadership, architecture, cybersecurity, compliance, operations, data, marketing, customer service, vendors, and technology teams
• Lead, coach, and develop engineers and technical leaders
• Maintain succession plans and make resourcing decisions based on required skills and capacity
• Attract, retain, and grow diverse technical talent
• Apply AI and agentic development approaches across discovery, product and design collaboration, engineering, testing, documentation, operations, and continuous improvement
• Establish AI-enabled working agreements with attention to security, privacy, compliance, human review, quality, and measurable value
• Manage budgets, vendors, contracts, and service performance as applicable

Engineering Manager – FinTech, Mobile Banking

Content Marketing Manager

• Lead external communications strategies that build brand awareness and protect company reputation
• Develop and execute PR, media relations, and enterprise storytelling initiatives
• Create engaging content across social, digital, video, and earned media channels
• Produce video content from concept and storyboarding through filming, editing, and post-production
• Design platform-specific creative assets including graphics, motion content, and short-form video
• Ensure all content and campaigns align with brand standards and messaging guidelines
• Partner cross-functionally to deliver integrated communications across owned, earned, and social channels
• Monitor brand reputation, identify risks, and support crisis communications when needed
• Analyze content and campaign performance to optimize reach, engagement, and effectiveness
• Manage external agencies, media partners, communications-related vendors, and projects

Manager, External Communications – Creative Content, Reputation

Designer

• Design end-to-end user experiences and product workflows
• Create wireframes, prototypes, and interaction designs
• Partner with Product Managers, Engineers, Researchers, and Design Engineers
• Participate in user research and usability testing activities
• Validate design solutions through testing, feedback, and iteration
• Translate customer and business needs into intuitive product experiences
• Use AI tools as part of the design and prototyping process
• Contribute to product strategy and experience direction for a new digital product
• Support implementation and delivery by collaborating closely with engineering teams
• Continuously improve experiences based on user insights and product learnings
• Own and shape core product experiences for an early-stage digital product
• Work with AI tools integrated into products and day-to-day design workflow

Senior Designer

Program Manager

• Own day-to-day program operations, including planning, coordination, tracking, follow-up and execution support across key initiatives
• Support the Director of Corporate Impact in advancing the overall strategy, focusing on volunteerism, associate engagement, Belonging Group participation, department-led service and meaningful local connection
• Manage the planning calendar, project plans, timelines, task lists and key deliverables for Make Every Block Better and related programs
• Coordinate volunteer experiences from intake through execution, including group and department activities, event logistics, nonprofit partner needs, associate communications, participation tracking and post-event recaps
• Serve as the central point of coordination for requests, opportunities and activations, including intake, prioritization, partner vetting, decision criteria and program guidelines
• Partner with field, franchise and corporate teams to identify local service opportunities and provide practical tools, guidance and support
• Identify and recommend strategic nonprofit and community partnerships, manage partner relationships, and ensure commitments and follow-through are documented and completed
• Track budgets, invoices, partner payments, participation, outcomes and other operational details for reporting, stewardship and continuous improvement
• Develop and execute associate engagement and volunteer initiatives
• Partner with Marketing and Communications to promote opportunities, share impact stories, increase awareness and enhance H&R Block's community, consumer and talent brand
• Prepare leader-ready updates, recaps, dashboards and recommendations highlighting progress, participation, risks, learnings and opportunities

Program Manager, Community Impact

Project Manager

• Assess technology environments within prospective acquisitions with Acquisitions & Development, IT, and integration teams
• Participate in IT due diligence activities
• Document existing hardware inventories and technology risks
• Develop technology integration plans and Day 1 readiness requirements
• Coordinate equipment procurement and logistics
• Travel onsite to newly acquired offices to execute technology integration plans
• Coordinate and perform IT hardware deployment and installation
• Validate connectivity to enterprise systems and applications
• Ensure associates have access to required business platforms and collaboration tools
• Coordinate with centralized IT support teams to resolve deployment issues
• Verify technology environments are operational before business-critical activities
• Provide hands-on technology orientation to newly acquired associates
• Train users on standard hardware configurations, collaboration tools, communication platforms, security requirements, and basic troubleshooting
• Serve as the primary onsite technology resource during integration activities
• Assist associates with technology adoption and transition challenges
• Escalate complex issues to appropriate support teams
• Monitor technology performance following deployment
• Conduct follow-up assessments to ensure successful adoption
• Troubleshoot hardware and connectivity issues
• Support office leadership with technology-related operational concerns
• Maintain issue logs and track resolution activities
• Participate in post-acquisition review meetings and lessons learned sessions
• Ensure deployed technology complies with company security, compliance, and operational standards
• Support Information Security initiatives and device governance requirements
• Maintain technology deployment and inventory documentation
• Identify opportunities to improve integration processes, deployment standards, and user experience
• Contribute to repeatable acquisition technology playbooks and best practices

Project Manager – Technology Integration

• Apply accounting principles to analyze financial information and prepare financial reports
• Prepare corporate entity and partnership returns
• Prepare business income tax returns and statements for audits
• Prepare, submit, and manage tax statements and returns for businesses and clients
• Provide advice on financial and tax matters
• Prepare tax statements, financial statements, and BAS statements at required intervals
• Create and return statements and documents to clients by set deadlines
• Manage tax administration responsibilities, including tax code research, tax return preparation, and tax planning
• Identify opportunities for clients and businesses to reduce tax, make claims, and increase profit
• Engage regularly with clients and maintain strong relationships
• Stay current on federal and state tax laws, regulatory and compliance requirements, and tax planning techniques
• Research the financial landscape and market trends
• Assist with month-end, quarter-end, and year-end account analysis for assigned lines of business
• Validate subsystem and interfaced data accuracy
• Process subsystem or subsidiary interfaces
• Follow up on and resolve identified issues

Associate Tax Strategist

Data Scientist

• Develop and manage audience segmentation strategies for acquisition, retention, cross-sell, and reactivation campaigns
• Build and maintain target audiences for lifecycle, promotional, triggered, and seasonal CRM programs
• Translate marketing objectives into actionable targeting requirements with CRM Strategy teams
• Collaborate with CRM Operations to ensure audiences are accurately delivered and activated
• Define audience criteria, suppression logic, eligibility rules, and personalization requirements
• Validate audience selections and targeting outputs for accuracy and compliance
• Partner with Analytics to evaluate audience performance and identify optimization opportunities
• Work with Technology to resolve data quality, integration, and audience delivery issues
• Support testing initiatives and audience experimentation
• Maintain audience documentation and segmentation standards

CRM Data Manager

• Develop and manage audience segmentation strategies for acquisition, retention, cross-sell, and reactivation campaigns
• Build and maintain target audiences for lifecycle, promotional, triggered, and seasonal CRM programs
• Translate marketing objectives into actionable targeting requirements with CRM Strategy teams
• Collaborate with CRM Operations to ensure accurate audience delivery and activation
• Define audience criteria, suppression logic, eligibility rules, and personalization requirements
• Validate audience selections and targeting outputs for accuracy and compliance
• Partner with Analytics to evaluate audience performance and identify optimization opportunities
• Work with Technology to resolve data quality, integration, and audience delivery issues
• Support testing initiatives and audience experimentation
• Maintain audience documentation and segmentation standards
• Partner with CRM Strategy, CRM Operations, Analytics, Technology, Go-to-Market, and Product teams
• Leverage first-party data and marketing technology platforms to enable targeted communications across SFMC, AJO, and related CRM channels

Senior CRM Data Manager

Manager

• Lead a district of approximately 32 H&R Block retail tax offices through a team of 7–8 Area Experience Leaders
• Coach, develop, and hold Area Experience Leaders accountable for client experience, associate engagement, workforce readiness, local growth, operational execution, and business results
• Reinforce consultative service expectations and use client feedback, field observations, and office-level insights to improve consistency, quality, and client loyalty
• Use client, associate, workforce, and business insights to prioritize actions, remove barriers, allocate resources, and close performance gaps across offices
• Build and execute district talent plans supporting hiring, development, retention, succession readiness, leadership capability, and workforce readiness
• Ensure offices are ready to serve clients by reinforcing compliance, labor management, workforce execution, facilities, standard operating procedures, technology adoption, and day-to-day operations
• Create a connected, high-performing district culture grounded in client focus, growth mindset, engagement, recognition, feedback, continuous learning, and accountability
• Partner with Area Experience Leaders to develop and execute local growth plans, strengthen community presence, attract and serve more clients, and grow market share
• Lead adoption of regional and enterprise priorities by aligning resources, strengthening partnerships, communicating expectations, and driving disciplined follow-up

District Experience Manager

Marketing

• Manage incoming requests for the Creative function
• Validate that briefs are complete, well scoped, and tied to an approved campaign, initiative, or program
• Confirm audience, message, deliverable list, channel specifications, and required dates before work enters the queue
• Return incomplete requests to the requester
• Track work through concepting, design, copy, and production
• Route assets through brand, legal, and compliance review and drive approvals to closure
• Manage handoffs to media, lifecycle, and digital teams for trafficking and deployment
• Monitor progress against timelines and escalate blockers early
• Maintain the work queue and priority order
• Flag misaligned, duplicated, or low-priority requests and conflicts across campaign and always-on work
• Facilitate tradeoff conversations with GTM Strategy, Marketing Program Managers, and Creative leadership when demand exceeds capacity
• Track capacity and utilization across design, copy, production, and agency partners
• Provide visibility into available bandwidth to inform resourcing and sequencing decisions
• Communicate timelines, expectations, and status to requesters and leadership
• Surface recurring bottlenecks and process gaps, and recommend improvements

Seasonal Marketing Manager

Operations

• Serve as an advanced support resource for field associates and leaders, managing complex and escalated operational inquiries
• Research, analyze, and resolve high-impact operational issues requiring elevated expertise and critical thinking
• Coordinate resolution efforts across Operations, Technology, Facilities, Workforce Management, Field Sourcing, and other support functions
• Act as the primary point of contact for escalated issues, ensuring timely communication and stakeholder alignment
• Investigate root causes of recurring operational challenges and recommend corrective actions
• Monitor operational trends, identify emerging issues, and proactively address operational risks
• Partner with cross-functional teams to remove operational barriers and improve support effectiveness
• Facilitate collaboration and drive issue resolution to completion
• Maintain accurate documentation of escalated cases, resolutions, and operational insights
• Support process improvement initiatives to enhance workflows, service delivery, and operational efficiency
• Ensure compliance with operational standards, policies, and procedures
• Provide guidance on operational processes, systems, and best practices
• Contribute to continuous improvement through knowledge sharing, problem-solving, and operational excellence
• Escalate enterprise-wide or high-risk issues and provide recommendations for long-term solutions

Senior Field Operations Representative

• Serve as the primary point of contact for field associates and leaders regarding operational inquiries
• Research, troubleshoot, and resolve routine operational issues
• Execute standardized operational transactions accurately and efficiently
• Maintain detailed case documentation, including actions, resolutions, and follow-up activities
• Provide proactive communication and status updates to stakeholders
• Collaborate with cross-functional business partners to address operational requests and support business continuity
• Monitor and meet service level expectations while managing multiple priorities
• Escalate complex, non-standard, or high-impact issues for further review and resolution
• Develop and maintain expertise in assigned operational processes, systems, and workflows
• Identify opportunities to improve operational efficiency and support consistency
• Ensure compliance with company policies, procedures, and operational standards
• Deliver professional, responsive, and solutions-focused service to field associates and leaders

Field Operations Representative

Customer Support

• Lead and develop a team of seasonal Tier 1 and Tier 2 agents, including daily oversight, engagement, and accountability
• Provide coaching through 1:1s, real-time feedback, and team huddles
• Monitor and manage performance metrics including AHT, Quality, SAT/CSAT, and adherence
• Implement targeted improvement plans
• Interview, hire, onboard, and train seasonal agents
• Oversee attendance, scheduling, and queue support to meet service levels
• Troubleshoot technical, process, and system-related issues
• Provide escalation support and limited direct client chat support
• Maintain documentation of coaching, performance trends, and operational insights