HireHawk

Manager

• Take ownership of assigned personal injury cases from post-intake opening through settlement and case closing
• Open insurance claims, communicate with carriers, and obtain or confirm applicable policy limits
• Coordinate medical treatment and help clients connect with appropriate providers or specialists
• Monitor treatment progression and manage cases with awareness of available insurance coverage and policy limits
• Request, gather, track, and review medical records, bills, insurance documents, and other supporting case materials
• Identify required next steps on each file and keep cases progressing without unnecessary delays
• Maintain communication with clients, medical providers, insurance representatives, and internal team members
• Prepare cases for demand by organizing documentation and assisting with or drafting demand packages and letters
• Support settlement progression, including policy-limit tenders, and prepare files for closing
• Assist with lien reductions when needed

Case Manager

Customer Support

• Enter and review sales orders accurately, ensuring customer, product, pricing, and order information is complete before processing
• Validate customer pricing against price sheets, product costs, freight charges, warehouse costs, and other relevant information
• Identify pricing, cost, margin, and order discrepancies before they create downstream operational or customer issues
• Perform basic business calculations involving percentages, costs, margins, multiplication, and division to verify order accuracy
• Investigate information that appears incorrect or inconsistent rather than processing it without question
• Escalate discrepancies and proactively communicate with appropriate team members to reach a resolution
• Maintain a high level of accuracy while efficiently handling significant volumes of order and operational data
• Support customer inquiries professionally through email as knowledge of the business grows
• Gradually handle occasional inbound and outbound customer calls after becoming comfortable with the company’s products and processes
• Learn the company’s logistics, order management, pricing, and operational workflows well enough to recognize anomalies

Customer Service Representative – Logistics, B2B

Legal Assistant

• Serve as the first point of contact for prospective and existing clients by answering incoming calls and responding professionally
• Guide prospective clients through intake and collect information needed to evaluate and begin matters
• Build client relationships through timely communication, clear follow-up, and helpful service
• Follow up for missing information, documents, signatures, and other materials
• Maintain calendars, appointments, deadlines, and scheduling
• Keep client files, records, documents, and administrative information organized and accessible
• Support the attorney with day-to-day legal and administrative needs
• Track multiple client follow-ups and priorities independently
• Learn immigration workflows and processes and become a resource for routine client questions and next steps
• Help maintain an organized daytime office presence that improves client service and internal operations

Immigration Legal Assistant

Conversion Rate Optimizer

• Own the website and quiz-funnel experimentation roadmap, prioritizing opportunities based on customer behavior, data, and potential conversion impact.
• Turn conversion opportunities into clear hypotheses with defined success metrics and a rationale for why each test is worth running.
• Personally build, QA, and launch A/B tests using Intelligems or comparable experimentation platforms.
• Make Shopify front-end changes independently, including landing page updates, merchandising improvements, UX changes, and conversion-focused site enhancements.
• Build and optimize landing pages rather than relying solely on designers or developers to execute recommendations.
• Improve quizzes and personalization funnels using Digioh or comparable tools to increase engagement and progression through the purchase journey.
• Optimize cart and upsell experiences using Rebuy, Smart Cart, or similar Shopify conversion tools.
• Use GA4 and platform-level analytics to evaluate website behavior, conversion performance, event tracking, and experiment outcomes.
• Translate experiment results into clear next steps, including follow-up tests, rollouts, iterations, or changes in roadmap priority.
• Troubleshoot unfamiliar website and platform issues independently using documentation, support resources, AI tools, and structured problem-solving.

CRO, Website Optimization Specialist

• Own the client intake process and create a welcoming, professional first impression for prospective clients
• Communicate clearly and consistently with clients throughout their engagement with the firm
• Coordinate consultations, appointments, deadlines, and calendar commitments to keep the attorney’s schedule organized
• Guide new clients through billing procedures and other administrative requirements
• Maintain accurate client information, records, follow-ups, and internal administrative documentation
• Support legal workflows for family and business immigration matters while ensuring important details are not missed
• Anticipate administrative needs and resolve routine client or scheduling issues before they require attorney involvement
• Help create reliable processes that reduce administrative workload and allow the attorney to focus on legal work
• Take on broader responsibilities as the practice and client base continue to grow

Marketing

• Own and continuously improve Klaviyo flow architecture across acquisition, onboarding, engagement, retention, winback, and other lifecycle stages
• Build, test, schedule, and launch email campaigns independently while maintaining an accurate campaign calendar
• Develop customer segments for relevant messaging, personalization, and lifecycle performance
• Build and execute SMS campaigns and automations within an integrated email and retention strategy
• Own retention initiatives including churn-save programs, winback campaigns, upgrade offers, subscription messaging, and lifecycle experiments
• Manage and troubleshoot the Klaviyo and Recharge integration to ensure accurate subscription and customer data flows
• Monitor email deliverability, list health, sender performance, and engagement signals
• Analyze lifecycle performance and turn campaign, flow, and customer data into reporting and recommendations
• Design and run tests across messaging, offers, segmentation, timing, and lifecycle journeys
• Troubleshoot execution issues independently using platform documentation, support resources, and AI tools

Email and Lifecycle Marketing Specialist

Attorney

• Independently manage elder-law matters involving Medicaid planning, long-term care, and Crisis Medicaid planning
• Guide elderly clients and their families through urgent care and Medicaid decisions
• Develop Medicaid planning strategies based on clients' financial, family, and long-term-care circumstances
• Manage Crisis Care and Crisis Medicaid matters
• Conduct client consultations and explain complex Medicaid and elder-law requirements
• Advise on wills, trusts, powers of attorney, and healthcare directives
• Maintain case files, documentation, deadlines, and client communications from intake through resolution
• Build trusted relationships with clients and family members
• Serve clients throughout Brooklyn, Manhattan, Queens, the Bronx, and Staten Island
• Collaborate with legal and support teams while maintaining attorney-level autonomy

Mid-Level Elder Care Attorney

Bookkeeper

• Enter Accounts Payable and Accounts Receivable transactions accurately into the accounting system
• Process invoices, vendor bills, customer payments, and credit memos
• Assist with invoice matching and supporting documentation
• Maintain organized electronic accounting records and filing systems
• Update spreadsheets and reconcile transaction listings with supporting documents
• Assist with basic bank and account reconciliations by preparing supporting information
• Review transactions for completeness and flag missing or inconsistent information
• Support month-end activities by preparing schedules and gathering required documentation
• Communicate with U.S. team members in English and Mexican stakeholders in Spanish regarding routine accounting matters
• Follow established accounting procedures and maintain accuracy while working within the client's remote desktop environment
• Perform other administrative and data entry tasks to support the finance team

Accounting Assistant

Accounting Manager

• Own the complete collections SOP and escalation process, from initial 10-day follow-ups to legal referrals
• Investigate tenant accounts, ledgers, and lease contracts before outreach to ensure billing accuracy
• Conduct professional follow-up calls and send formal notices/demand letters to overdue US tenants
• Maintain the Aging Masterfile and deliver month-end delinquency reports to leadership
• Serve as the main internal liaison for outside property managers, vendors, and utility companies
• Triage tenant maintenance requests, source competitive bids, and approve vendor invoices
• Track and process execution of SNDAs and Estoppel Certificates
• Perform annual CAM/OPEX reconciliations and handle move-out security deposit decisions
• Assist leadership with budgeting, variance analysis, and monthly loan statement tracking

Commercial Property Accounting Specialist

Product Marketing

• Build, optimize, and manage HireHawk’s outbound infrastructure across Apollo, CRM systems, sales engagement tools, data enrichment platforms, and reporting systems
• Own lead list creation, prospect segmentation, contact enrichment, phone-number validation, sequence setup, and outbound campaign execution
• Develop prospect lists segmented by ICP, industry, buyer persona, geography, company size, hiring activity, hiring signals, and staffing need
• Ensure SDRs have sufficient volumes of high-quality, phone-ready prospects for daily calling activity
• Build repeatable systems for sourcing, enriching, validating, prioritizing, and routing leads to SDRs
• Improve list quality based on connect rates, conversation quality, meeting conversion, and SDR feedback
• Identify and test new prospecting signals, data sources, and enrichment methods
• Partner with SDRs to improve outbound execution, call prioritization, productivity, follow-up discipline, and qualified meeting conversion
• Review SDR call recordings and live call performance and provide coaching on openings, value propositions, qualification, objection handling, follow-up, and meeting conversion
• Develop cold-call scripts, talk tracks, objection-handling frameworks, follow-up cadences, SDR playbooks, SOPs, workflows, and training materials
• Track objections and market feedback to improve targeting, messaging, scripts, and campaign strategy
• Establish activity and conversion benchmarks for SDR performance
• Build and optimize outbound workflows across cold calling, email, LinkedIn, and CRM-based follow-up
• Develop persona-specific and industry-specific messaging and run structured outbound experiments
• Analyze SDR activity and campaign performance across dials, connect rates, conversations, meetings, show rates, qualified opportunities, conversion rates, lists, personas, industries, and campaigns
• Identify breakdowns in list quality, targeting, messaging, call execution, follow-up, or qualification
• Build and maintain actionable outbound performance dashboards
• Maintain CRM hygiene, lead stages, follow-up tasks, campaign attribution, and reporting discipline
• Reduce manual work through automation while maintaining data quality and SDR execution
• Establish a repeatable, scalable phone-first outbound system within 90 days, reducing manual list building and improving SDR productivity and qualified meeting generation

Outbound GTM Lead – South Africa

• Build, optimize, and manage HireHawk’s outbound infrastructure across Apollo, CRM systems, sales engagement tools, data enrichment platforms, and reporting systems
• Own lead list creation, prospect segmentation, contact enrichment, phone-number validation, sequence setup, and outbound campaign execution
• Develop prospect lists segmented by ICP, industry, buyer persona, geography, company size, hiring activity, hiring signals, and staffing need
• Ensure SDRs have sufficient volumes of high-quality, phone-ready prospects for daily calling activity
• Build systems for sourcing, enriching, validating, prioritizing, and routing leads to SDRs
• Improve list quality using connect rates, conversation quality, meeting conversion, and SDR feedback
• Identify and test new prospecting signals, data sources, and enrichment methods
• Partner with SDRs to improve outbound execution, call prioritization, productivity, follow-up discipline, and qualified meeting conversion
• Review SDR call recordings and live call performance
• Provide coaching on call openings, value propositions, qualification, objection handling, follow-up, and meeting conversion
• Develop cold-call scripts, talk tracks, objection-handling frameworks, follow-up cadences, SDR playbooks, SOPs, workflows, and training materials
• Track objections and market feedback to improve targeting, messaging, scripts, and campaign strategy
• Establish activity and conversion benchmarks for SDR performance
• Build and optimize workflows across cold calling, email, LinkedIn, and CRM-based follow-up
• Develop email and LinkedIn outbound programs after strengthening the phone-based outbound engine
• Create persona-specific and industry-specific messaging
• Run outbound experiments across ICPs, messaging, channels, scripts, and hiring signals
• Analyze dials, connect rates, conversations, meetings, show rates, qualified meetings, opportunities, conversion rates, and performance by list, persona, industry, and campaign
• Identify breakdowns across list quality, targeting, messaging, call execution, follow-up, and qualification
• Build dashboards and maintain CRM hygiene, lead stages, follow-up tasks, campaign attribution, and reporting discipline
• Reduce manual work through automation while maintaining data quality and SDR execution

Outbound GTM Lead

Supply Chain

• Coordinate domestic and international shipments with carriers, freight forwarders, warehouses, and other logistics providers
• Track shipments from dispatch through final delivery and proactively flag delays, exceptions, or missed delivery milestones
• Keep suppliers, warehouses, drivers, customers, and internal teams updated with clear and timely shipment communications
• Prepare, review, and validate shipping documents including bills of lading, packing lists, commercial invoices, and customs documentation
• Identify and escalate discrepancies involving weights, quantities, shipping records, documentation, or delivery details
• Coordinate final-mile delivery requirements and help resolve issues that could prevent successful customer delivery
• Receive, review, process, and report on product quality claims and shipment-related discrepancies
• Manage inventory transfers and warehouse logistics while maintaining accurate movement records
• Enter customer orders and maintain order information in the company’s Order Management and ERP systems
• Prepare recurring and ad hoc logistics, order, claims, and shipment reports for the Operations team

Case Manager

Customer Service Representative – Logistics, B2B

Immigration Legal Assistant

CRO, Website Optimization Specialist

Immigration Legal Assistant

Email and Lifecycle Marketing Specialist

Mid-Level Elder Care Attorney

Accounting Assistant

Accounting Assistant

Accounting Assistant

Commercial Property Accounting Specialist

Accounting Assistant

Outbound GTM Lead – South Africa

Outbound GTM Lead

Logistics Coordinator