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HUB InternationalCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in claims advocacy and management, with strong negotiation skills and the ability to interpret complex policy language. Proficient in client service, problem-solving, and maintaining data integrity across claims processes.
Highest-signal resume keywords
Claims Advocacy ExperiencePolicy Language InterpretationNegotiation SkillsClient Service ExcellenceMicrosoft Office Proficiency
About the role
Key responsibilities & impact- Serve as the client's claims advocate and facilitator, consulting on claims issues and providing direction on process, likely outcomes, and expected timelines.
- Review and interpret policy language, analyze coverage, and propose coverage solutions in questionable or disputed situations, including recommendations on quantum and claim-handling management issues.
- Negotiate with insurers, adjusters, and legal counsel to expedite claims and secure fair settlements.
- Manage the end-to-end claims process through regular claim reviews with clients, carriers, and loss adjusters.
- Liaise with carrier representatives and ensure established HUB processes are followed.
- Document client and carrier conversations, maintain accurate electronic claim files, and ensure data integrity across HUB systems and agency management platforms.
- Partner with Producers and Account Managers on claims aspects, sales presentations, Critical Path, prospecting, and stewardship meetings.
- Monitor insurance industry and external changes affecting clients and make recommendations in consultation with management or senior team members.
- Prepare management reports, travel on company business as required, and complete other assigned duties and projects.
Requirements
What you’ll need- 2 to 5 years of applicable commercial claims handling or claims advocacy experience.
- Demonstrated ability to interpret policy language and analyze coverage in complex or disputed claims.
- Proven negotiation experience with insurers, adjusters, and legal counsel.
- Exceptional written and verbal communication skills, with the ability to present to clients and prospects.
- Superior client service and problem-solving skills, with significant skill in handling competing demands and projects.
- Excellent organizational skills and the ability to prioritize and delegate responsibility.
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Detail-oriented self-starter able to work effectively within a team environment.
- Relevant insurance licenses per state and regional statutes, maintained through required continuing education.
- Bachelor's degree or equivalent relevant experience. (Preferred)
- Associate in Claims (AIC) or Chartered Property Casualty Underwriter (CPCU) designation. (Preferred)
Benefits
Comp & perks- Medical, Dental, Vision, and Prescription Drug Coverage
- Health Plan Reimbursement Program
- Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
- 401(k) Savings Plan
- Life and Disability Plans
- Long-Term Care
- Employee Assistance Program (EAP)
- Comprehensive Wellness Program
- Identity Theft Protection, Group Legal, Accident, Critical Illness, and Pet Insurance
- Low-Cost Loan Program and Student Loan Resources
- Vacation, Holiday, Sick, and Personal Time Off
- Flexible Work Arrangements
- Dress for Your Day Policy
- Comprehensive Onboarding and Continuing Education
- Structured training, licensing support and ongoing development opportunities
- Competitive pay with comprehensive health benefits, retirement savings matching and company-paid life and disability plans
- Paid parental leave
- Wellbeing program
- Community impact through HUB Gives
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims HandlingCoverage AnalysisQuantum RecommendationsClaims Process ManagementData Integrity Maintenance
Soft Skills
Exceptional Communication SkillsProblem-Solving SkillsOrganizational SkillsTeam CollaborationDetail-Oriented
Tools & Technologies
Microsoft Office SuiteAgency Management Platforms
Certifications & Qualifications
Relevant Insurance LicensesAssociate in Claims (AIC)Chartered Property Casualty Underwriter (CPCU)
Industry Keywords
Commercial ClaimsInsurance IndustryClaims NegotiationClient AdvocacyClaims Process