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Incognito Software SystemsPosted 10/22/2026full-timeRemote • Canada, MexicoJuniorMid-Level💰 CA$65,000 - CA$75,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support and troubleshooting for network issues, with a strong foundation in DHCP, DNS, and Linux administration. Proficient in developing automation tools and collaborating cross-functionally to enhance product development and customer satisfaction.
Highest-signal resume keywords
Bilingual English And SpanishIntermediate Knowledge Of DHCP And DNS ProtocolsIntermediate Operational Knowledge Of Linux AdministrationExperience Troubleshooting Large DatabasesWorking Knowledge Of REST APIs
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Provide pre- and post-sales technical support via email, phone, and remote access
- Deliver customer presentations, training sessions, and demos
- Write and proofread self-help documentation and knowledgebase articles
- Escalate customer issues when appropriate
- Collaborate cross-functionally with Engineering and Marketing on product development
- Participate in developing RCA documents
- Report and qualify JIRA issues for Product Teams
- Develop tools and scripts to automate Support processes
- Troubleshoot complicated network problems independently and collaboratively
- Learn new technologies and tools
Requirements
What you’ll need- Bilingual English and Spanish
- Post-secondary degree
- 2 years of relevant working experience
- Intermediate knowledge of DHCP and DNS protocols
- Intermediate operational knowledge of Linux and/or Solaris administration
- Intermediate knowledge of network and TCP/IP protocols
- Experience troubleshooting large databases such as Oracle, Postgres, MySQL, or Mongo
- Working knowledge of REST APIs, SOAP, XML, and SDK implementation
- Comfortable working from a home office and customer site when permitted
- Availability for meetings and collaborations outside your time zone and at times after-hours
- Availability for on-call rotation and pager-duty
- Nice to have: experience writing scripts in Perl, Bash, Python, or another shell language
- Nice to have: knowledge of DOCSIS, PacketCable, SIP, or TR-069 / User Services Platform (USP)
- Nice to have: previous technical support or help desk experience
- Nice to have: experience with Zendesk
- Nice to have: experience configuring routers and switches
Benefits
Comp & perks- Ongoing learning
- Comfortable working from a home office
- On-call rotation and pager-duty availability arrangements
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Troubleshooting Network ProblemsKnowledge Of TCP/IP ProtocolsExperience With JIRAWriting Scripts In PythonDatabase Management
Soft Skills
Customer SupportCollaborationCommunication
Tools & Technologies
ZendeskOraclePostgresMySQLMongoDB
Certifications & Qualifications
Post-Secondary Degree
Industry Keywords
Technical SupportHelp Desk ExperienceAutomation ToolsRCA DocumentsSIP