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Posted: 10/16/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading quality control, packout, and operational teams while ensuring compliance with industry standards and continuous improvement initiatives. Proficient in analyzing quality metrics and implementing effective training and performance management strategies.
Highest-signal resume keywords
Quality Control ManagementEmployee Development and CoachingData Analysis and Trend IdentificationContinuous Improvement InitiativesManufacturing Operations Leadership
About the role
Key responsibilities & impact- Lead the day-to-day activities of QC, Packout, and OBA personnel to achieve quality, productivity, and operational objectives
- Promote a positive, collaborative work environment that encourages accountability, employee engagement, development, and continuous improvement
- Establish clear and measurable expectations aligned with operational metrics, quality targets, customer requirements, and business objectives
- Provide ongoing coaching and feedback based on employee performance and input from cross-functional partners
- Conduct performance evaluations and recognize employee contributions
- Address performance concerns and support corrective actions when necessary
- Partner with Talent Acquisition to identify staffing needs, establish hiring criteria, and recruit qualified personnel
- Participate in candidate interviews and hiring decisions
- Monitor staffing and turnover trends and implement retention and engagement strategies
- Develop, implement, and validate training programs for QC, Packout, and OBA functions
- Develop and manage shift schedules to optimize labor utilization and ensure coverage
- Oversee departmental staffing, output, quality performance, and operational metrics
- Ensure QC, Packout, and OBA activities comply with customer requirements, internal procedures, quality standards, and applicable industry requirements
- Provide technical guidance to resolve quality, inspection, and production-related issues
- Train and develop OBA Auditors and QC Inspectors
- Analyze quality performance using DPM, audit results, inspection data, and other quality metrics
- Identify performance or process gaps and implement corrective actions with appropriate teams
- Lead or support 5S, process, and quality audits
- Identify and support continuous improvement initiatives
- Collaborate with Line Managers, Quality Engineers, Workcell Managers, Production, Engineering, and other teams
- Ensure compliance with safety, health, environmental, quality, and security requirements
- Maintain a safe, clean, and organized work environment
- Directly supervise assigned employees, including hiring, training, development, performance management, and corrective action
- Lead workforce planning, team structure, scheduling, and day-to-day departmental operations
- Perform other duties and responsibilities as assigned
Requirements
What you’ll need- 5+ years of relevant experience in manufacturing, quality, or operations required
- Strong knowledge of manufacturing quality control, inspection, and operational processes
- Demonstrated ability to lead, coach, develop, and motivate employees in a manufacturing environment
- Strong understanding of quality metrics, inspection processes, root cause analysis, corrective actions, and continuous improvement principles
- Ability to analyze quality and operational data, identify trends, and translate findings into actionable improvements
- Strong problem-solving and decision-making skills with the ability to exercise sound judgment in a fast-paced environment
- Ability to effectively prioritize staffing, production, and quality requirements while managing changing business needs
- Strong interpersonal skills with the ability to build effective relationships across multiple departments and levels of the organization
- Excellent written and verbal communication skills
- Ability to appropriately manage employee performance and maintain accountability while fostering a positive team environment
- Strong organizational skills with the ability to manage multiple priorities simultaneously
- Results-driven and solutions-oriented approach with a commitment to quality and continuous improvement
- Strong computer skills, including proficiency with Microsoft Office applications such as Word and Excel
- Previous experience leading or supervising employees in a manufacturing or quality environment strongly preferred
- Experience supporting QC, inspection, audit, packout, or related manufacturing quality functions preferred
- Bachelor's degree in Quality, Engineering, Manufacturing, Business, Operations, or a related field preferred
Benefits
Comp & perks- Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options
- 401(k) Match
- Employee Stock Purchase Plan
- Paid Time Off
- Tuition Reimbursement
- Life, AD&D, and Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Pet Insurance
- Adoption Assistance
- Annual Merit Increases
- Community Volunteer Opportunities
- Growth, stability, and the opportunity to be challenged
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quality Metrics AnalysisRoot Cause AnalysisCorrective Actions ImplementationInspection ProcessesPerformance ManagementTraining Program Development5S AuditsOperational Metrics MonitoringManufacturing Quality StandardsStaffing and Scheduling Optimization
Soft Skills
Interpersonal SkillsProblem-Solving SkillsDecision-Making SkillsOrganizational SkillsCommunication Skills
Tools & Technologies
Microsoft OfficeQuality Inspection ToolsAudit Software
Industry Keywords
ManufacturingQuality AssuranceOperational ExcellenceEmployee EngagementSafety Compliance