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Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in knowledge management systems, including governance, information architecture, and content lifecycle management. Proven ability to lead cross-functional teams, facilitate stakeholder engagement, and implement effective change management strategies.
Highest-signal resume keywords
Knowledge Management System DesignInformation ArchitectureProject ManagementStakeholder EngagementChange Management
About the role
Key responsibilities & impact- Lead the re-establishment and day-to-day operation of Jhpiego’s knowledge management function
- Lead organization-wide inventory and assessment of Microsoft Teams sites, SharePoint repositories, ownership, permissions, content condition, duplication, and lifecycle status
- Define and implement governance, taxonomy, naming conventions, permissions standards, ownership requirements, and lifecycle practices for Teams and SharePoint
- Establish and operate site request, provisioning, review, and retirement processes
- Coordinate archiving, consolidation, migration, or decommissioning of stale, duplicate, and orphaned sites and content
- Maintain a prioritized remediation backlog, workplan, decision log, and risk register, and report progress to Operations leadership
- Review and strengthen OneJhpiego information architecture, navigation, search, page ownership, and maintenance practices
- Coordinate migration of priority resources, including program learning materials, into OneJhpiego or another designated system of record
- Refresh high-traffic pages, resolve content gaps, and establish content review and expiration routines
- Support capture and dissemination of lessons learned, technical updates, best practices, and other priority learning across Jhpiego’s global portfolio
- Provide guidance, training, job aids, and office-hours support on storing, managing, finding, and sharing information
- Support knowledge exchange mechanisms, communities of practice, and collaboration across country, project, technical, and operational teams
- Plan and deliver change communications and adoption activities
- Define, baseline, track, and report knowledge management health, governance, usage, search-success, content, and user-experience measures
- Use metrics, audits, staff feedback, and service trends to prioritize improvements and adapt the annual workplan
- Assess readiness and information quality for enterprise search and AI-enabled knowledge discovery initiatives
- Facilitate a cross-functional knowledge management committee or working group
- Partner with Operations, technology, program, technical, country, communications, legal, security, privacy, and records stakeholders
- Develop and manage the annual knowledge management workplan and coordinate internal or vendor capacity
- Provide decision briefs, recommendations, status updates, and risk escalations to organizational leadership
Requirements
What you’ll need- Advanced Degree in organizational development, communications, public health or a related field
- 5–7 years of experience and proven track record of designing and implementing a successful KM system in an international organization
- Knowledge of information architecture, taxonomy, metadata, permissions, search, content lifecycle, and governance
- Ability to inventory and assess collaboration sites and repositories, identify duplication and risk, and translate findings into prioritized remediation plans
- Experience strengthening intranet and enterprise content environments to improve navigation, discoverability, accessibility, and content quality
- Ability to establish practical standards, policies, operating procedures, decision rights, and intake and retirement workflows
- Experience facilitating governance decisions and building consensus among diverse technical, operational, program, and country stakeholders
- Strong project and change management skills, including work planning, risk management, stakeholder communications, training, and adoption support
- Experience in knowledge capture, curation, synthesis, dissemination, and reuse, including lessons learned and technical or program learning content
- Ability to define and report meaningful operational and user-centered metrics, interpret findings, and improve services based on evidence
- Excellent written, verbal, facilitation, and presentation skills, with the ability to communicate technical concepts to non-technical audiences
- Sound judgment, diplomacy, attention to detail, and ability to balance competing priorities and deadlines
- Ability to travel up to 30% of the time
- Familiarity with international development, global health, or international NGO operating environments preferred
- Successful candidates subject to a pre-employment background check
Benefits
Comp & perks- Health, life, career, and retirement total rewards package
- Pre-employment accommodations and accessibility support
- Diversity, equity, and inclusion initiatives
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
GovernanceTaxonomyMetadataContent Lifecycle ManagementCollaboration Site AssessmentContent Quality ImprovementOperational Metrics ReportingKnowledge Capture and DisseminationRisk ManagementWorkflow Development
Soft Skills
Excellent CommunicationFacilitation SkillsAttention to DetailDiplomacyAbility to Balance Priorities
Tools & Technologies
Microsoft TeamsSharePointOneJhpiegoEnterprise Search SystemsAI-Enabled Knowledge Discovery
Certifications & Qualifications
Advanced Degree in Organizational DevelopmentPublic HealthCommunications
Industry Keywords
International DevelopmentGlobal HealthNGO Operating Environments