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Jones Lang LaSalle Americas, Inc.Posted 10/21/2026full-timeRemote • North Carolina • United StatesSeniorLead💰 $130,000 - $150,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing SLA and CPI reporting programs, financial acumen in revenue recognition and accruals, and proficiency in Microsoft 365 tools. Capable of leading cross-functional initiatives and maintaining strong client relationships within a data center operations context.
Highest-signal resume keywords
SLA/CPI Reporting ManagementFinancial AcumenMicrosoft 365 ProficiencyCross-Functional LeadershipData Center Operations Knowledge
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Own the end-to-end SLA and CPI reporting lifecycle across multiple data center accounts
- Manage contractual reporting obligations for CyrusOne, including monthly scorecard, subcontractor, aged debt, facility overview, and HSSE metric uploads
- Lead quarterly SLA scorecard development and distribution for Microsoft
- Coordinate and facilitate Oracle Monthly Business Reviews, including presentation preparation, contributor coordination, pre-read distribution, and meeting notes
- Maintain monthly and quarterly reporting cadences across accounts
- Support CPI analysis deliverables for corporate leadership
- Oversee accrual data collection and monthly reporting timelines with Finance
- Coordinate client confirmations for fee clawback waivers and at-risk management fee exceptions
- Reconcile active site lists against contractual schedules and identify discrepancies
- Track executed CCRs and Statements of Work across accounts and maintain SharePoint documentation
- Oversee semi-annual compliance audits and coordinate submissions
- Manage access controls for SharePoint, Corrigo, Tableau, and other client platforms
- Serve as a primary JLL contact for client governance meetings
- Build relationships with client-side vendor performance, finance, and operations stakeholders
- Communicate reporting timelines and milestones; escalate issues with recommendations
- Coordinate stakeholder alignment across Finance, Sourcing, Operations, IT, HSSE, and HR
- Lead procurement and execution of technology SOWs for automated CPI and SLA reporting
- Partner with technology leads and project managers on dashboard delivery and reporting validation
- Coordinate AI and system integration pilots with JLL Technology Advisory teams
- Maintain deliverables matrices, decision registers, and pending-item trackers
- Coordinate MBR and QBR presentation preparation and consolidate inputs
- Manage SharePoint architecture for account governance folders
- Support account leadership with historical documentation, retrospective analyses, and contextual briefings
- Perform additional duties and special projects supporting account success
Requirements
What you’ll need- 7–10 years of experience in performance management, PMO, business operations, or account governance within a large enterprise or professional services environment
- Demonstrated experience managing SLA/CPI reporting programs with direct client accountability
- Financial acumen, including experience with revenue recognition, accruals, fee-at-risk processes, and financial work order review
- Ability to manage multiple accounts and concurrent workstreams independently with minimal direction
- Experience leading cross-functional initiatives through influence rather than direct authority
- Advanced proficiency in Microsoft 365, including SharePoint, Teams, Excel, and PowerPoint
- Experience with CMMS platforms such as Corrigo and data visualization tools such as Tableau and Azara
- Strong communication and facilitation skills; comfortable presenting to SVP-level clients and internal stakeholders
- Proficiency in program management software and tools
- Solid understanding of data center operations and technologies
- Must be authorized to work in the United States without sponsorship
- Visa sponsorship is not provided
Benefits
Comp & perks- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
- Supportive culture and comprehensive benefits package prioritizing mental, physical and emotional health
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance ManagementBusiness OperationsAccrual Data CollectionRevenue RecognitionFee-At-Risk ProcessesProgram Management SoftwareData VisualizationSLA Scorecard DevelopmentCompliance AuditsContractual Reporting
Soft Skills
Strong CommunicationFacilitation SkillsRelationship BuildingStakeholder AlignmentProblem-Solving
Tools & Technologies
SharePointCorrigoTableauMicrosoft TeamsMicrosoft ExcelMicrosoft PowerPointAzara
Industry Keywords
Account GovernanceData Center OperationsProfessional ServicesClient AccountabilityPerformance Metrics