L3Harris Technologies

Customer Support

• Take and process customer communications by telephone, internet, and correspondence
• Enter and maintain customer profile database records
• Prepare and maintain status reports
• Act as liaison for customers
• Maintain knowledge of company products and customer service processes
• Provide team administration support, functional leadership, and coaching/mentoring for ISAC employees
• Support individual development plans and deliver In-Service technical skills training
• Manage customer repair events from triage through return to service
• Respond to customer support requests in a timely manner
• Communicate repair, upgrade, and warranty policies
• Track end-to-end customer repair activities
• Coordinate repairs at International Service Centers, Factory, and Field Repairs
• Coordinate Returned Material Authorizations, Sales and Service orders, Service Work Orders, and Purchase Orders
• Review customer documentation and collect missing information
• Provide customer quotes based on Service Provider estimates
• Identify repair priorities to aid scheduling
• Participate in Service Center coordination meetings
• Assist with incoming parts and disposition to inventory or active repairs
• Recommend process improvements and resolve complex assignments
• Support internal and external meetings
• Coordinate shipping activities in compliance with state, federal, global, and import/export regulations
• Perform other assigned duties

In-Service Customer Coordinator

Full-stack Engineer

• Lead the DevOps team in designing and deploying software development pipelines
• Lead integration of disparate systems for customer end systems in air-gapped environments
• Architect, implement, and maintain features using Git, Infrastructure as Code, and Kubernetes
• Automate DevOps through scripting and software application development
• Manage and implement development tools in secure/classified environments
• Ensure end-to-end encryption and secure communication channels
• Implement and manage certificate exchange authentication processes
• Design, deploy, and maintain Kubernetes clusters for scalable application deployments
• Maintain Linux infrastructure and software development pipelines
• Implement and maintain infrastructure and servers using Salt, Ansible, and Puppet
• Create tools to improve automation and reliability and continuously improve the pipeline
• Promote continuous improvement and explore new technologies
• Document and update systems security operations and maintenance activities
• Work independently and as part of a multidisciplinary team

Lead Software Engineer

3D Artist

• Model, light, animate, and render 3D content visualizing products, systems, and capabilities
• Edit and finish video content incorporating animation, motion graphics, audio, titling, and live footage
• Translate engineering and technical information into accurate, accessible visual stories
• Use AI-supported tools in alignment with company policy
• Manage individual tasks and smaller components of larger projects
• Maintain organized files and meet deadlines under team-lead guidance
• Apply brand standards to delivered assets
• Collaborate with creative peers, marketing partners, engineers, program teams, and internal stakeholders
• Incorporate feedback while maintaining quality and accuracy
• Maintain shared asset libraries, project files, and render pipelines
• Support marketing, customer engagements, events, and internal communications

Creative Services Specialist, 3D Animator

Compliance

• Support preparation of the Forward Pricing Rate Proposal (FPRP) and Disclosure Statement (DS)
• Support internal and external audits related to FPRP, DS, Cost Accounting Standards, and Business Systems
• Maintain rate tables and proposal-supporting financial information
• Assist with ad hoc requests, analysis, and special projects regarding compliance issues
• Create and maintain process documentation
• Prepare and provide compliance-related training
• Interface with Financial Planning and Analysis, Cost Planning, Accounting, Compliance POCs, and external government customers

Senior Government Compliance Specialist

Field Engineer

• Train alongside experienced Field Service Representatives to repair, test, and maintain Wescam MX-Series airborne surveillance turrets
• Learn fundamentals of electro-optical and electro-mechanical systems, including sensors, optics, and stabilization components
• Assist with repair, testing, and preventative maintenance of Wescam MX Series gimbal turret systems
• Develop troubleshooting skills for electronic and mechanical faults
• Learn to use electronic and mechanical test equipment safely and accurately
• Gain understanding of aircraft integration concepts related to the MX product line
• Follow maintenance procedures, work instructions, and safety protocols
• Identify situations outside standard procedures and escalate them
• Work under general supervision of senior technicians and FSRs
• Communicate with the department and team to identify problems and work through solutions
• Become proficient in troubleshooting, repair, and servicing of Wescam MX sensor systems within 90 days
• Complete possible formal two-week MX training followed by extensive on-the-job training

Field Service Technician B

Scheduler

• Provide surge support to Tier One Programs as a lead planning and scheduling subject matter expert
• Support tool implementations, change control activities, customer deliverables, baseline review support, and cost and schedule integration within an EVMS environment
• Support major replanning efforts, including OTB/OTS actions, formal internal reprogramming, and schedule recovery initiatives
• Develop, maintain, and analyze complex integrated program schedules, including resource-loaded schedules and earned value-related schedule analysis
• Build executable plans and integrate inputs across functional and program teams
• Develop, maintain, and analyze IMPs and IMSs using SOW, WBS, and related planning inputs
• Perform critical path, schedule risk, network logic, baseline, and schedule health metric analyses, including BEI, CPLI, and SPI
• Identify schedule issues, logic conflicts, and performance variances; investigate root causes and recommend corrective actions
• Integrate schedules across engineering, finance, supply chain, manufacturing, and quality teams
• Support EVMS execution through schedule status and variance analysis
• Prepare and present schedule status, milestones, critical path drivers, risks, and recovery plans
• Coordinate subcontractor and supplier schedule integration
• Apply Gantt, PERT, milestone chart, and earned value methods
• Ensure compliance with internal procedures, project controls requirements, and customer or industry standards
• Improve scheduling processes, tools, metrics, and standards
• Provide technical guidance, mentoring, and knowledge sharing
• Participate in program reviews, schedule status meetings, and leadership briefings
• Support planning excellence, schedule training, and continuous improvement initiatives

Lead Program Scheduler

Learning and Development

• Deliver training on L3Harris tactical Radio (RF) and SATCOM systems for military, civilian, and international customers
• Develop subject-matter expertise in L3Harris communication products
• Apply proficient knowledge of training operations and basic project management
• Conduct training sessions including lectures, hands-on laboratory work, and field exercises
• Facilitate courses at the Rochester Training Center and various customer sites worldwide
• Collaborate with cross-functional teams to develop training materials
• Gather and incorporate customer feedback and internal partner insights to refine and expand the training curriculum
• Work with publication writers to create and test courseware
• Ensure usability and clarity of product manuals and other documentation
• Present content tailored for a variety of audiences

Technical Training Specialist

Technician

• Provide technical support for FAA programs and systems, including FTI, MS, ADS-B, DCNS, WMSS, and other supported programs
• Install, repair, configure, test, and perform preventative maintenance on equipment at customers’ remote locations
• Provide scheduled and on-call field support at customer locations within the assigned area, with occasional travel outside the area
• Read, understand, and follow equipment drawings and task orders
• Document work performed and events at customer locations
• Work with the NOCC, SAC, and Helpdesk by phone to resolve field issues
• Maintain tools, test equipment, parts/electronics, truck stock inventory, and personal or company vehicles
• Prepare for assigned tasks before dispatch
• Lift equipment and use ladders/step stools to access elevated areas
• Coordinate with the supervisor/ASL to follow L3Harris and program-specific policies and procedures
• Support FAA contracts including FTI, ADSB, DCNS, and other FSG programs in Chicago airspaces

Field Technician

Payroll

• Provide comprehensive technical support, maintenance, and optimization of HR and Payroll platforms
• Serve as the HRIT primary point of contact for HR and payroll functional teams
• Coordinate and provide technical solutions and support for HCM systems
• Collaborate with the MSP technical team and stakeholders to translate business requirements into technical designs
• Coordinate subsystem design and integration of the total system
• Identify, analyze, and resolve program support deficiencies
• Develop and document frameworks for integration and implementation of changes to technical standards
• Design maintainable architectural solutions to meet customer requirements
• Create and maintain technical documentation and implementation plans
• Identify and mitigate technical risks
• Oversee system maintenance, upgrades, and patches to ensure smooth functionality and optimal performance
• Identify opportunities for system enhancements and implement solutions to improve efficiency and automation
• Ensure system and process compliance with data security, retention, and privacy regulations
• Maintain proper segregation of controls to ensure regulatory compliance

Lead, Payroll Architect

Systems Engineer

• Lead development and execution of system architecture and system design plans
• Coordinate cross-functional teams to ensure integration and compatibility of system components
• Provide technical leadership and guidance throughout the project lifecycle
• Negotiate technical and non-technical scope with customers
• Perform technical analysis and manage specifications
• Generate design review, requirements, specifications, interface, and technical documents
• Lead product test and design verification
• Lead requirements sell-off, risk assessments and mitigations, and end item data package generation
• Mentor and train junior engineers
• Engage in continuous process improvement initiatives
• Utilize systems engineering tools and methodologies to support MBSE
• Contribute to proposal development and program planning activities

Scientist, Systems Engineer

Infrastructure Engineer

• Administer, maintain, and support Windows-based servers and workstations in a cleared enterprise or mission-critical DoD environment
• Deploy operating system patches, security updates, and hotfixes according to maintenance schedules and security requirements
• Implement and sustain system hardening using DoD security standards, STIGs, and organizational cybersecurity policies
• Identify and remediate vulnerabilities to support RMF controls, POA&M tracking, compliance, and audit readiness
• Monitor system performance, availability, and operational health
• Troubleshoot hardware, software, operating system, and access-related issues
• Maintain system configurations, change records, and technical documentation
• Coordinate with cybersecurity, network, and program teams on accreditation, incident response, and secure system operations in classified or controlled environments

Specialist, Cyber Infrastructure Systems Engineer – Systems Administrator

Electrical Engineer

• Lead and own the design of circuit card assemblies
• Design digital, analog, and power circuits
• Support products from concept through on-orbit operations across multiple domains
• Introduce new technologies for ground- and space-based applications
• Perform circuit analysis for Beginning-of-Life and End-of-Life applications
• Perform schematic capture
• Evaluate EMI, signal integrity, and IR-drop impacts on signals
• Provide input to and maintain circuit card specifications and requirements
• Evaluate and select materials and components for the design environment
• Review drawings and provide feedback
• Lead small teams through the product life cycle
• Participate in and contribute to technical reviews
• Mentor early-career engineers

Senior Specialist, Electrical Engineer

• Participate in the full software development lifecycle to create software solutions used to integrate and test complex customer-deliverable hardware
• Collaborate with cross-functional engineering teams to understand mission needs and define, document, and refine software requirements and designs
• Design, implement, review, integrate, and test software using C++, C, XML, and Python across Windows and Linux platforms
• Support hardware integration and test activities, including software troubleshooting, defect resolution, performance improvement, and technical problem-solving
• Apply software engineering best practices and established DevOps processes
• Leverage automation, reuse, and emerging AI-enabled development tools to improve productivity, quality, and long-term software reliability

Software Engineering Specialist

• Participate in the full software development lifecycle to create software solutions used to integrate and test complex customer-deliverable hardware
• Collaborate with cross-functional engineering teams to understand mission needs and define, document, and refine software requirements and designs
• Design, implement, review, integrate, and test software using C++, C, XML, and Python across Windows and Linux platforms
• Support hardware integration and test activities, including software troubleshooting, defect resolution, performance improvement, and technical problem-solving
• Apply software engineering best practices and established DevOps processes
• Leverage automation, software reuse, and emerging AI-enabled development tools to improve productivity, quality, and software reliability

In-Service Customer Coordinator

Lead Software Engineer

Creative Services Specialist, 3D Animator

Senior Government Compliance Specialist

Field Service Technician B

Lead Program Scheduler

Technical Training Specialist

Field Technician

Senior Government Compliance Specialist

Lead, Payroll Architect

Scientist, Systems Engineer

Specialist, Cyber Infrastructure Systems Engineer – Systems Administrator

Senior Specialist, Electrical Engineer

Software Engineering Specialist

Specialist, Software Engineering