Lloyds Banking Group

Financial Planning and Analysis

• Oversee double taxation treaty work completed by Custodians
• Complete and supply tax treaty documentation and supplementary information to external parties
• Ensure tax work by external Custodians and Fund Administrators is completed according to Service Level Agreements
• Provide feedback on services received from external providers
• Collaborate with external advisors to file withholding tax recovery claims where Custodian support is unavailable
• Work with LBG tax colleagues on projects and initiatives, including OEIC closures and automated solutions
• Keep abreast of foreign market tax developments
• Provide input on audit enquiries
• Provide oversight of tax processes for overseas investment income, tax reporting and tax compliance for UK OEICs and investment funds
• Provide informative, high-quality advice and mentorship tailored to senior partner needs

Investment Taxes Assistant Manager – Group Tax

Data Scientist

• Lead definition and optimisation of end-to-end client and colleague journeys
• Identify how Data, Analytics and AI can improve decision-making, customer outcomes, operational efficiency and business performance
• Translate business, customer and regulatory requirements into Data, Analytics and AI use cases
• Define and maintain journey, process, data and integration maps
• Partner with Product, CTO, CDAIO and Operations teams on shared Data & AI capabilities, data flows and dependencies
• Shape functional and non-functional data requirements, including business entities, attributes, metrics and data products
• Embed data stewardship practices covering ownership, definitions, quality, lineage, controls and regulatory obligations
• Partner with Platform Leads, Data Product Owners, Engineers, Architects and AI specialists on scalable, compliant solutions
• Use customer, operational and data insights to identify improvement opportunities, risks and prioritisation actions
• Orchestrate cross-functional delivery across business, operations, technology, risk and data teams

Lead Customer Journey Manager – Data & AI Transformation

Client Partner

• Understand, measure and orchestrate customer and colleague journeys for AI-enabled Client Relationship capabilities in the Corporate & Institutional Bank
• Develop deep understanding of CIB customer and colleague needs and define continuously improving journeys
• Integrate insight to shape prioritisation and design decisions
• Orchestrate across Product, Experience Design, Engineering and other functions
• Understand end-to-end journeys and competitor and best-in-class landscapes
• Lead customer journey and process mapping, including using Figma
• Evaluate journey effectiveness from customer and business perspectives
• Analyse data from disparate sources to identify issues, needs, causes, impacts, stakeholders and barriers
• Coordinate cross-functional alignment on journeys
• Identify shortcomings and implement improvements within the transformation programme
• Write and edit materials for varied audiences
• Develop or deliver plans for the area of responsibility and contribute to strategic planning
• Lead, coach, support and line manage Customer Journey Managers
• Set medium-term objectives, manage team performance and act as an escalation point

Customer Journey Manager – Client Relationship Transformation

• Lead the definition and optimisation of end-to-end client and colleague journeys
• Identify how Data, Analytics and AI can improve decision-making, customer outcomes, operational efficiency and business performance
• Translate business, customer and regulatory requirements into prioritised Data, Analytics and AI use cases
• Define and maintain journey, process, data and integration maps
• Create a single view of business processes, data flows, systems, controls and dependencies
• Partner with Product, CTO, CDAIO and Operations teams on shared Data & AI capabilities and dependencies
• Shape functional and non-functional data requirements, including business entities, attributes, metrics and data products
• Embed data stewardship practices covering ownership, definitions, quality, lineage, controls and regulatory obligations
• Partner with Platform Leads, Data Product Owners, Engineers, Architects and AI specialists to translate needs into scalable and compliant solutions
• Use customer, operational and data insights to identify improvement opportunities, risks and actions
• Drive prioritisation decisions and continuous enhancement of Data, Analytics and AI capabilities
• Orchestrate cross-functional delivery across business, operations, technology, risk and data teams
• Support migration of data capabilities to the cloud and development of trusted data foundations

Customer Success Manager

• Design, deliver and optimise CRM campaigns driving customer engagement, retention and lifetime value across UK and EEA markets
• Own end-to-end delivery of multi-channel lifecycle campaigns across email, push, in-app messaging and SMS
• Manage onboarding, activation and retention journeys
• Leverage data and customer insights to deliver personalised experiences
• Oversee campaign execution and quality assurance
• Test, learn and optimise initiatives to improve customer engagement and retention
• Advise stakeholders as a CRM subject matter expert on lifecycle and retention marketing best practice and emerging trends
• Work closely with Growth, Product and Data teams

CRM Manager

Manager

• Drive performance and value across the Finance Platform using measures, governance and insight
• Lead Business Management activity across FCOO, Finance and Technology teams
• Shape priorities and investment decisions, aligning resources to high-value outcomes
• Provide strategic insight and constructive challenge to Platform, Lab and FCOO leaders
• Strengthen financial rigour across investment and BAU activity through forecasting, planning and governance
• Lead workforce planning and performance management
• Drive productivity and continuous improvement through simplification and automation
• Develop executive insight and governance materials
• Lead and develop a high-performing team
• Champion automation, self-service insight and AI-enabled productivity
• Role-model values-led leadership and accountability

Senior Manager – Business Management

Associate

• Support the execution of credit risk mitigation tools, maximising limits available and enabling additional business to be written
• Manage and improve credit risk mitigation tools on behalf of the Commercial Bank
• Upskill in the use of Credit Risk Insurance and Credit Default Swaps
• Engage with Coverage, Product, Credit, Finance, and Treasury colleagues to deploy risk mitigation tools
• Analyse data and intelligence from multiple sources to develop risk mitigation tools
• Maintain relationships with internal partners and the external market
• Develop the Commercial & Institutional Bank’s understanding of risk mitigation tool options
• Help bring risk mitigation solutions into credit and pricing conversations

Associate, Structured Distribution, Portfolio Management

• Support the execution of credit risk mitigation tools, maximising limits available and enabling additional business to be written
• Manage and improve credit risk mitigation tools on behalf of the Commercial Bank
• Upskill and work specifically with Credit Risk Insurance and Credit Default Swaps
• Engage with Coverage, Product, Credit, Finance and Treasury colleagues to deploy credit risk mitigation tools
• Enable deeper client relationships while reducing the bank’s risk and capital
• Analyse data and intelligence from multiple sources to develop risk mitigation tools
• Maintain relationships with internal partners and the external market to provide growth opportunities
• Develop the Commercial & Institutional Bank’s understanding of risk mitigation tool options
• Help bring risk mitigation solutions into credit and pricing conversations

• Drive performance and value across the Finance Platform using measures, governance and insight
• Lead Business Management activity across FCOO, Finance and Technology teams
• Shape priorities and investment decisions, aligning resources to high-value outcomes
• Provide strategic insight and constructive challenge to Platform, Lab and FCOO leaders
• Strengthen financial rigour across investment and BAU activity through forecasting, planning and governance
• Lead workforce planning and performance management
• Drive productivity and continuous improvement through simplification, automation and improved outcomes
• Develop executive insight and governance materials for decision-making
• Lead and develop a high-performing team
• Champion automation, self-service insight and AI-enabled productivity across FCOO
• Role model values-led leadership and accountability

• Design, deliver and optimise CRM campaigns driving customer engagement, retention and lifetime value across UK and EEA markets
• Own end-to-end delivery of multi-channel lifecycle campaigns across email, push, in-app messaging and SMS
• Manage onboarding, activation and retention journeys
• Leverage data and customer insights to deliver personalised experiences
• Oversee campaign execution and quality assurance
• Continuously test, learn and optimise initiatives
• Advise stakeholders as a CRM subject matter expert on lifecycle and retention marketing best practices and emerging trends
• Work closely with Growth, Product and Data teams

• Analyse customer, operational, regulatory and commercial data from multiple sources to identify themes, risks, customer harms and improvement opportunities
• Prepare insight and recommendations for senior meetings to support decision making
• Support governance and oversight of products throughout their lifecycle
• Develop practical and sustainable solutions collaboratively across teams
• Assess regulatory developments, industry changes and market trends
• Recommend and support implementation of appropriate business responses
• Lead reviews of customer communications, product literature and customer outcome assessments
• Work with internal teams, suppliers and external partners to deliver product, customer and business outcomes
• Drive continuous improvement activity
• Identify shortcomings in business practices and recommend improvements to controls, processes and ways of working
• Contribute to proposition reviews, regulatory change programmes and business transformation activities
• Use risk management frameworks and controls to safeguard against customer, regulatory and operational risk

Propositions Manager – Complex Pensions

• Analyse customer, operational, regulatory and commercial data from multiple sources to identify emerging themes, risks, customer harms and improvement opportunities
• Prepare high-quality insight and recommendations for senior meetings to support decision making
• Support governance and oversight of products throughout their lifecycle
• Balance customer, regulatory and business objectives
• Collaborate across teams to develop practical and sustainable solutions
• Assess regulatory developments, industry change and emerging market trends
• Recommend and support implementation of appropriate business responses
• Lead reviews of customer communications, product literature and customer outcome assessments
• Ensure communications are clear, accurate, compliant and customer focused
• Work with internal teams, suppliers and external partners to deliver product, customer and business outcomes
• Drive continuous improvement activity
• Identify shortcomings in business practices and recommend improvements to controls, processes and ways of working
• Contribute to proposition reviews, regulatory change programmes and business transformation activities
• Help shape future business strategy
• Use risk management frameworks and controls to safeguard against customer, regulatory and operational risk

Risk

• Conduct independent model reviews and technical validation across regulatory and non-regulatory models in Retail or Commercial divisions, including Treasury
• Assess models throughout their lifecycle, including new developments, changes, periodic validations and ongoing monitoring
• Deliver independent model validations involving recoding, software development, challenger modelling and mathematical techniques
• Review and challenge model development activities, including data profiling, model selection, validation, back-testing, stress testing, documentation and key projects
• Evaluate model build, calibration, operation, usage, reporting, governance and fitness for purpose
• Document and communicate validation findings, highlighting weaknesses, risks and improvement opportunities
• Present independent review outcomes to senior colleagues and approval forums
• Build effective relationships across the Group and maintain knowledge of model risk, regulatory requirements and standards

Analyst, Model Risk and Validation

• Prepare and report GCT financial results, including forecasts and actuals
• Explain financial performance and the meaning behind reported numbers
• Understand how systems feed into the Profit & Loss (P&L)
• Track budgets, identify variances, and explain movements to senior team members
• Translate complex financial information into clear messages for non-finance stakeholders
• Support stress testing activities and assess how scenarios affect the business
• Apply accounting principles to accurate and well-reasoned financial reporting
• Identify opportunities to improve processes and systems through Power Apps, AI, and automation
• Work with varied data sources and processes to answer business and performance queries
• Support senior colleagues with client and stakeholder interactions
• Communicate financial information clearly while following agreed processes and controls

Financial Planning & Analysis Manager – Group Corporate Treasury

DevOps Engineer

• Deliver secure, scalable, and high-quality DevOps capabilities across cloud-native platforms
• Design, build, and operate CI/CD pipelines using Harness, Jenkins, GitHub, and Terraform
• Engineer Kubernetes-native solutions across public and private cloud environments
• Manage workload orchestration, Istio-based networking, and storage classes
• Integrate security and compliance tools such as SonarQube and AquaSec into automated workflows
• Automate manual processes and develop self-service capabilities
• Support scalable, reusable, production-grade code and enterprise controls including resilience, parallelism, and cost optimisation
• Collaborate with Engineering Leads, Product Owners, Quality Engineers, and technical and non-technical stakeholders
• Contribute to team planning and the evolution of DevOps capabilities
• Foster federated DevOps ownership of delivery pipelines
• Share knowledge through Communities of Practice
• Investigate issues and contribute to remediation plans following high-impact incidents

Investment Taxes Assistant Manager – Group Tax

Lead Customer Journey Manager – Data & AI Transformation

Customer Journey Manager – Client Relationship Transformation

Lead Customer Journey Manager – Data & AI Transformation

CRM Manager

Senior Manager – Business Management

Associate, Structured Distribution, Portfolio Management

Associate, Structured Distribution, Portfolio Management

Senior Manager – Business Management

CRM Manager

Propositions Manager – Complex Pensions

Propositions Manager – Complex Pensions

Analyst, Model Risk and Validation

Financial Planning & Analysis Manager – Group Corporate Treasury

Senior Dev Ops Engineer